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Sneezry / authenticator

This repository has moved to https://github.com/Authenticator-Extension/Authenticator
Apache License 2.0
172 stars 95 forks source link

I lost All wesite authanticator list suddenly . How to recover or restore ? #134

Open sayyedraza opened 7 years ago

sayyedraza commented 7 years ago

Hello please help ! I am using PC with windows 8.1 and Chrome Extension for Google Authenticator . I have not Uninstall or delete data but it was suddenly gone (Automatically) list of websites codes gone Please help how recover this back ? Thanks

Sneezry commented 7 years ago

What can you see in popup page? Error codes or just all blank?

sayyedraza commented 7 years ago

blank

sayyedraza commented 7 years ago

can i find some way to fix this issue ? can i get the secret keys from PC files ? like databases etc ?

Sneezry commented 7 years ago

What can you see in export box? You can open export box by clicking settings -> Export/Import

sayyedraza commented 7 years ago

yea i can see .. but it is blank too

Sneezry commented 7 years ago

Did you logged in with Google account before?

sayyedraza commented 7 years ago

my chrome always login with google account .. but i did not active 2FA with google

Sneezry commented 7 years ago

The extension save all data to Google's server when you logged in, and the data wouldn't be removed by deleting local data. You can try to sign out your Google account and sign in again to see if the data can be synced back.

If you still see blank, you have to ask help from services providers of your accounts, I do not have any backup of your data.

sayyedraza commented 7 years ago

i try to sign out and sign in again .. but nothing change

deepanshumalik commented 7 years ago

Hi, I am experiencing the same problem. I don't see anything. It's blank. I lost the account info and I can't login to aws anymore because of that. Can you please help me fix this.

Sneezry commented 7 years ago

Hi @deepanshumalik , I'm sorry I cannot help you with account recovery. You have to contact with aws support to help you with that. Please backup your secrets, that is very very important.

yuryzar commented 7 years ago

Hola, yo tambien perdo la lista de codigos, me pueden ayudar

lggomezml commented 7 years ago

I'm having the same problem, with the addition that It never worked at all, it's not that it was working and it suddenly stopped showing codes