WTF????

[Birkofrulit]

where the fucking codes disappeared, how to pass the verification

[Sneezry]

4.20 has been released, your extension should be upgraded automatically.

If you need upgrade immediately, open chrome://extensions/, check Developer mode, then click Update extensions now.

[santaklouse]

I've already updated extension (https://goo.gl/YXYgoY) but it still not working now another error: https://goo.gl/9mjVBh

[Sneezry]

@santaklouse please DO NOT UNINSTALL OR REINSTALL the extension in any cause, or your data will be lost. I'm checking your issue now.

[santaklouse]

great! =)

[santaklouse]

seems I have lost my keys. Please add to ext some backup functional =)

[bitnoah]

Hi trying to solve the issue i have removed the extension and installed again, how do i recover my data then?

[Sneezry]

@bitnoah after you uninstalled the extension, all data will be removed by Google, and you cannot get it back. You need seek help from your account provider. I do not have any copy of your secrets. Sorry for that :-(

[bitnoah]

account provider, who then?

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E-MAIL: rjnoah@sanagatechnologies.com ncomputing@sanagatechnologies.com bitnoah@bitcoinmonde.com

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On Sun, Jan 28, 2018 at 10:24 PM, Zhe Li notifications@github.com wrote:

@bitnoah https://github.com/bitnoah after you uninstalled the extension, all data will be removed by Google, and you cannot get it back. You need seek help from your account provider. I do not have any copy of your secrets. Sorry for that :-(

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Sneezry/authenticator/issues/254#issuecomment-361097295, or mute the thread https://github.com/notifications/unsubscribe-auth/AiPUgpx5iVHEuTF3tw2Yne503zBRg-eJks5tPOV0gaJpZM4Rv2k5 .

[bitnoah]

who i need to contact please?

[Sneezry]

@bitnoah for example, if you use 2fa for bitfinex account, then you have to seek help from bitfinex to recover your account.

[ricashrq88]

hasta k por fin pya funciona,,,lo actualize la extension y ya me muestra los codigos...

[Sneezry]

@ricashrq88 sorry, I cannot read your language, could you please speak english? If your extension is 4.19, please upgrade it to 4.20 to see if the issue is resolved.

[santaklouse]

@Sneezry any way ext not works for me now. https://goo.gl/oXiJjp

[Sneezry]

@santaklouse can you see any data when run

chrome.storage.sync.get(data=>console.log(JSON.stringify(data)))

in the console? If you can, backup anything you see. Do not post it here, the code contains your secrets.

[santaklouse]

@Sneezry unfortunately I see void

[santaklouse]

@Sneezry anyway thanks for your help.

[Sneezry]

@santaklouse what is the output? Just {} ?

[santaklouse]

@Sneezry yes

[Sneezry]

@santaklouse then it seems your data is lost on that computer, I'm sorry about it. If you have logged on any other computer, please try to find our your data by starting it WITHOUT network connection :-(

[santaklouse]

@Sneezry seems yes =( imho need to add some easy to use backup functionality because as I see many people lost money. Thanks for help!

[santaklouse]

lost keys - lost money)

[mymindstorm]

Adding a message like this should help