Still problem with authenticator ?

[hagi999]

After update to 4.20 im still not see my codes. what i can do? please help

[aguero77]

Same here please quickly helppppppppp :(

[ricashrq88]

ESTOY EN LO MISMO ,,HASTA CUANTO MAS TENEMOS K SUFRIR CON ESTE PROBLEMA

[Sneezry]

comment removed for misleading issue

[aguero77]

I didnt reinstalled @Sneezry

[hagi999]

i should reinstall ?

[khankarim45]

my authenticator blank sho pleas help me

[Sneezry]

@hagi999 NOOOOO! DO NOT REINSTALL the extension, or your data will be lost!

[aguero77]

I already didnt reinstall but still i cant see my data @Sneezry

[hagi999]

how to get backup database, step by step,

[miguel1111]

que problema con codigo 2fa

[miguel1111]

no puedo acceder a bitgrail

[Sneezry]

@hagi999 open chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/popup.html in your browser, right click anywhere in the page, click inspect, switch to console, paste code below:

chrome.storage.sync.get(data=>console.log(JSON.stringify(data)))

all your data should be shown.

[digi1989]

@Sneezry should i be doing this also? 2fa still blank for me

"open chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/popup.html in your browser, right click anywhere in the page, click inspect, switch to console, paste code below:

chrome.storage.sync.get(data=>console.log(JSON.stringify(data)))

all your data should be shown."

[aguero77]

same :(

[Sneezry]

@digi1989 please try it, and backup anything you see in the console. BTW, NEVER UNINSTALL OR REINSTALL the extension without a backup!

[aguero77]

when i copy paste it, it says undefined

[Sneezry]

@aguero77 did you reinstall or uninstall the extension before? All you data will be removed be Chrome then. If so, I'm afraid you have to recover your account from your account provider if you do not have a backup.

[hagi999]

mate i did like u show but not working

[Sneezry]

@hagi999 did you reinstall or uninstall the extension before? All you data will be removed be Chrome then. If so, I'm afraid you have to recover your account from your account provider if you do not have a backup.

[aguero77]

i didnt reinstall. just click active/off . didnt reinstall or just like that ????

[Sneezry]

@aguero77 active/off shouldn't remove your data. As the data is handled by Chrome, but not the extension, I have no idea if the data is synced by Google. If possible, please try to login your Google account in another computer to see if all data can be synced.

[aguero77]

Ok i will.

[hagi999]

so now, i have to wait 4 weeks to login into my work, because i have to wait on letter with recovery key, cheers for ur mistake .

[aguero77]

@Sneezry Tried it, doesnt work. You really hurts me. Cya

[Sneezry]

@hagi999 I'm very sorry about that :-(

Please always make a backup of the 2FA, for security reason, I cannot save any copy of your secrets, and when errors happen, the only one can help you is yourself, sorry again :-(

[Sneezry]

@aguero77 the only thing I can do is say sorry to you bro :-(

I'm so sorry I cannot help you to recover your account. Please always make a backup to use 2FA no matter which client you use.

[benannesley]

why is this happening to all these people at the same time it must be something to do with the authenticator developers and some problem their end

[digi1989]

before i hit enter, should i do anything else here? You told me to back up anything that i see but i dont see anything @Sneezry

[Sneezry]

@digi1989 try to click background page and run the code in that console window

[benannesley]

tried that as above.... same nothing

[digi1989]

@Sneezry doesnt look like i have that feature

[mymindstorm]

@digi1989 do this

[digi1989]

@Sneezry @mymindstorm thank you very much guys. Also, i have one more question. Can u please show me how to backup my data so i never have to worry about losing anything ever again? Please and thank you

[mymindstorm]

@digi1989 open the "Import / Export" menu and copy it to somewhere safe.

[Sneezry]

@digi1989 When you enable 2FA with your account, you should see something on the web page like:

Backup this code for account recovery

And you should write down that code somewhere.

If you didn't write down the code when you enable 2FA, you should open Import / Export to backup anything you see in the box.

[digi1989]

@mymindstorm @Sneezry yup just created a passphrase. In the import/export it says "update" at the bottom of it. Should i click on that first before copying and pasting all the code somewhere safe?

[Sneezry]

@mymindstorm Please make a backup of UNENCRYPTED version of your data.

1. Remove the passphrase before making backups. Open security menu, and leave passphrase empty, click OK
2. Open the Import / Export menu, copy all code you can see to anywhere safe
3. Set a passphrase again to encrypt your data

[digi1989]

@Sneezry you posted to @mymindstorm . Was that supposed to be for me?

[Sneezry]

@digi1989 yeah, sorry for the mistake. It's 6:39 am in my location, and I'm working on this issue from about 4:00 am, please understand my mess

[digi1989]

@Sneezry i understand. And for the record when i open up passphrase feature, its always empty to begin with. So im not sure if it remembers my password. But whenever i make a new one, it says "success".

[mymindstorm]

@digi1989 if you click ok while both are blank it removes your password

[digi1989]

@mymindstorm aah ok. Going to do that now then

[Sneezry]

@mymindstorm I'm afraid users may forget the password when restore encrypted backups...

[digi1989]

@Sneezry @mymindstorm Followed instructions. Have my passphrase and backup code in a safe place now. You guys have been a great help. Thank you very much

[benannesley]

HOW THE FUCK DID THIS HAPPEN... THIS IS GOING TO COST ME LOT OF FUCKINFG MONEY I WILL HAVE TO WAIT 7 DAYS TO GET ACCESS TO MY ACCOUNTS WTFFFFFFFFFFFF!!!!!!!!!!

[benannesley]

SNEEZRY WHAT THE FUCK DID U DO TO MAKE THESE ALL STOP WORKING AT THE SAME TIME ...UNBEALIVABLE

[mymindstorm]

@benannesley please calm down

[benannesley]

nothing i can do now but wait ...really annoyed this could cost me a lot of lost money

[mymindstorm]

What version of the extension are you on?

[benannesley]

I have answered you 3 times 4.20