I have remove the Authenticator and reinstall

[romeoog]

Hi,

Anyway to recover my data? I have many site I can't access without the authenticator.

Please help.

[mymindstorm]

Reinstalling clears the data, if you have a backup you should restore that.

[romeoog]

sometimes theres a pop up asking to back up the data which I did, but I didn't manually back up any data didn't know how, so is there anything i can do?

[mymindstorm]

• If you have logged on any other computer, start it without internet, and you should see your data on that
• try to recover your account from the account provider

[romeoog]

so log into my laptop it has the older version not working and i put it on plane mode so it doesn't have internet, but nothing is working, what can i try?

[mymindstorm]

Go to Import / Export and copy the data there to a safe place to backup. If you can't do that then right click the extension pop-up and hit 'Inspect', go to the console tab and run this command: chrome.storage.sync.get(data=>console.log(JSON.stringify(data)))

It should look something like this:

Copy the {} and everything in-between to a safe place, then paste it into the import export menu after updating.

[romeoog]

Version 4.19 doesn't let me go to option or do anything, I try with it on plane mode its doesn't work, do I have to turn on the internet?

[mymindstorm]

Go to chrome://extensions and click on background page run this command: chrome.storage.sync.get(data=>console.log(JSON.stringify(data)))

It should look something like this:

Copy the {} and everything in-between to a safe place, then paste it into the import export menu after updating.

[romeoog]

Tried on the laptop with internet off and nothing is working, any other options?

[mymindstorm]

If you have the backup data that I told you how to get then turn on internet and update the addon. After that go to "Import / Export" and paste the data you got with your secrets in.

[romeoog]

Try all that you recommend but I can't get the backup data, is it manually save somewhere?

[romeoog]

Earlier I ran the command and just got that with internet off.

[mymindstorm]

Your codes are gone and there isn't anything I can do to help you unless you have a backup.

[romeoog]

so im pretty much screwed, I can't logged into anything that I have turn on 2fa?

[mymindstorm]

Not completely, most websites let you open a support ticket to turn off 2FA

[romeoog]

I have a pc that I haven't log on for a while, I just turn on and I see it has my the codes so I think i might be saved, I let you know thanks.

[mymindstorm]

Good luck

[dginzbourg]

worked for me, thanks a lot

[romeoog]

mymindstorm well I got it restored but a few new one I have added is not on there, but from now on I will back it up everytime I add something new, thanks for all your help.