Journey Mapping: "When automation is used as an augmentative tool, it leaves decisions to humans. Now that deep learning scores better than humans in the accomplishment of many tasks, should there be a switch to..." (Pages 149,150)
Where to Include: /Chapter04-Frameworks-and-Models
How to Adapt: Explain how journey mapping can be a tool for transformation, especially when considering automation and AI.
Journey Mapping: "When automation is used as an augmentative tool, it leaves decisions to humans. Now that deep learning scores better than humans in the accomplishment of many tasks, should there be a switch to..." (Pages 149,150) Where to Include: /Chapter04-Frameworks-and-Models How to Adapt: Explain how journey mapping can be a tool for transformation, especially when considering automation and AI.