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SocialEngine / phpv4-feature-requests

The purpose of this repository is to collect SocialEngine PHP public feature requests.
https://www.socialengine.com
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Positive Error Messages #40

Open DonnaScriptTechs opened 7 years ago

DonnaScriptTechs commented 7 years ago

From @Elshara on February 23, 2017 12:12

(Thanks for reporting an issue! Please make sure you click the link above to view the issue guidelines, then fill out the blanks below.)

What are the steps to reproduce this issue?

  1. … Do an action which results in an error. For example, adding a space to your profile address on sign up.
  2. … Read the error message. Notice how generic, boring and how lacking of personality it is?
  3. … Imagine being a new member who isn't sure on what to do next? Especially if the error message is hidden in plain sight?

What happens?

… The error messages you receive throughout the website which are user error generated, not script side or server side, make people discouraged from repeating the action they are trying to perform.

What were you expecting to happen?

… For error messages to be interesting enough, that instead of an error, it transforms into a guideline, so it doesn't appear as if a user is facing a software limitation. Instead, the message should be full of tips, encouraging users on how they can better participate, by doing what they are already trying to do a different way, therefore encouraging them to try new things, and come back to do what they feel most comfortable with.

Any logs, error output, etc?

(If it’s long, please paste to https://ghostbin.com/ and insert the link here.) 

Paste Log Here

Any other comments?

… Generic software error messages, should be something scripted to be a thing of the past. Our future depends on working with technology, not just adapting it to our needs and have it throw an error if we can't work with it to do something a programmer never allowed it to do. Presently, people get very frustrated the first time if when they think an action has completed using technology, and it hasn't, even after following the steps they think they did to the best of their ability, we should be more helpful and less ridiculing to people who wish to enjoy a fluid user experience. It isn't just our brand name online which should benefit from doing business this way, but also your typical user who comes across something for the first time, should be encouraged to add some personality in to what they are there to do. Customizing error messages, is already possible using the language editor. But you have to customize them so much, just to make the user understand how to do the action they want to do, in a way the software can except. That is progress.

What versions of software are you using?

Operating System: … Linux for server. Windows 10 for personal.

SocialEngine PHP Version: … 4.8.13

Copied from original issue: SocialEngine/phpv4-issues#562

DonnaScriptTechs commented 7 years ago

From @Khushboo016 on March 2, 2017 12:26

Hi @Elshara, Thanks for your good suggestion for making error messages being displayed at various places in an SE PHP site to be more significant and user-friendly, we've added this at our end and will work on this in future.

Thanks & Regards!

DonnaScriptTechs commented 7 years ago

From @Elshara on March 2, 2017 23:44

You're welcome. Thank you.

On 02/03/2017, Khushboo016 notifications@github.com wrote:

Hi @Elshara, Thanks for your good suggestion for making error messages being displayed at various places in an SE PHP site to be more significant and user-friendly, we've added this at our end and will work on this in future.

Thanks & Regards!

-- You are receiving this because you were mentioned. Reply to this email directly or view it on GitHub: https://github.com/SocialEngine/phpv4-issues/issues/562#issuecomment-283640335