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SpacyNG / pwm

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Unknown error. If this error occurs repeatedly please contact your helpdesk. #20

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?

What is the expected output? What do you see instead?
Passward changed successfully

What version of the product are you using? On what operating system?
apache-tomcat-7.0.2,PWM v1.5.1,eDirectory 8.8

Please provide any additional information below.
I installed apache tomcat 7.0.2 in eDirectory server & deployed pwm.war file in 
specified location.
i have imported ldif file edirectory-schema & edirectory-rights successfully in 
eDirectory
After completing the configuration using the configuration editor

http://10.240.111.144:8080/pwm/private/ChangePassword

i tried the above url to change the user password i can able to login into 
change password
After entering new password i am getting "Unknown error. If this error occurs 
repeatedly please contact your helpdesk".
i even tried with the Auto-generate a new password it ended with same.

I followed the administrator  document for installation.
I might did mistake in configuration.
Could you please help me to find out mistake.
I have attached my pwm config file.

also attached catalina log file

Original issue reported on code.google.com by sizeeac...@gmail.com on 28 Sep 2010 at 1:43

Attachments:

GoogleCodeExporter commented 9 years ago 
Can you please set the log level to "TRACE" and upload the log file from pwm 
startup until error time.

Original comment by jrivard on 28 Sep 2010 at 2:49

GoogleCodeExporter commented 9 years ago 
I have set the log level to TRACE & i attached the new  catalina log file

Original comment by sizeeac...@gmail.com on 29 Sep 2010 at 10:20

Attachments:

GoogleCodeExporter commented 9 years ago 
The log file is still not useful.  The log level needs to be set to "TRACE" in 
the configuration.  It is set to "INFO" (the default).  I can tell this because 
there are no TRACE level log events, and when PWM starts up the configuration 
is reported and it is clearly set to INFO level - events.java.stdOutLevel=INFO

You need to go into the configuration and change the logging level to "TRACE" 
then try the password change operation again.

Original comment by jrivard on 29 Sep 2010 at 1:19

GoogleCodeExporter commented 9 years ago 
Please find this attachement with TRACE log this will help you

Original comment by sizeeac...@gmail.com on 29 Sep 2010 at 2:12

Attachments:

GoogleCodeExporter commented 9 years ago 
Thanks, I can see the error now:

2010-09-29 14:00:09, DEBUG, impl.AbstractChaiEntry, error changing nmas 
password: -1697

This means that eDirectory is returning a -1697 error when PWM attempts to 
modify the password for this user.  

Some things to try:

1) Check to see that the user's password history is not full (are they limited 
to amount of passwords in Universal Password policy)
2) Try applying a different Universal Password policy to the user
3) Examine the eDirectory LDAP trace for other reasons this error is generated
4) Try disabling PWM's "Enable NMAS Extensions" option in the eDirectory 
section of the ConfigManager.

Otherwise you'll have to research this error and it's potential causes with 
Novell.

Original comment by jrivard on 29 Sep 2010 at 6:02

GoogleCodeExporter commented 9 years ago 
Closing this issue as no further information has been added.  If this is still 
an on-going issue, please re-open.

Original comment by jrivard on 11 Oct 2010 at 3:04