Closed phoebexy closed 4 years ago
Both?, perhaps also change the document title so that the tab text changes.
I think, in general, that the user flow isn't particularly clear here. Currently, the flow looks something like this:
But doesn't this flow suffer from the same problem as before? Namely, when users are in the helperbot stage, they're stuck giving attention checks for a long time, not knowing when the task will be filled or how long they have to go. Moreover, this flow suffers from a worse problem: since the call to action isn't clear (the page doesn't change when the number of users is hit, and we no longer have the text "waiting on X more users"), it is now harder than before to see how long you have to wait.
Small fixes that could help with this:
Also, we can explain to them why we need them to turn notifications on and then ask them if we can (as many apps do).
I'm also ok considering alternative flows here. Like having a few steps of buy in, before being put in a waiting room.
Luckily, our new experiment designs have pretty low waiting times so I think attrition there is much lower than it used to be.
@deliveryweb it sounds like @xehu, @markwhiting and I are recommending a few UI additions:
Agree with @phoebexy on recommended action items here.
in dev
The UI call to action to join the chatroom is not clear. The UI should more obviously alert the user to enter the chat room. Please make the enter chat button much bigger and make the text white instead of black.