Closed andres-moya closed 8 years ago
Nice job, I like the approach you took! I made few comments, try to improve the code style.
I can see only two buttons "Close and comment" and "Comment" There is no edit button... which one is correct? :)
awesome.
Issue: If say balance after authentication enabled and customer start to enter destination before balance prompt finished he unexpectedly call wrong number (first digits missing). It affect customer experience who used to work with other cards on the market. They do allow blindly enter destination.
Fix: say balance function was modified. Now instead of going through if/then logic and saying balance it accumulate what to say, and then play prompt expecting input. If anything enetered, it stop saying and collect remaining digits. It returns this "early_destination", that is used in the IVR flow to suppress mention above issue.