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Steffenhir / GraXpert

GraXpert is an astronomical image processing program for extracting and removing gradients from the background of your astrophotos.
https://www.graxpert.com/
GNU General Public License v3.0
167 stars 22 forks source link

Wont install #165

Closed Markydotcom closed 5 months ago

Markydotcom commented 5 months ago

H I'm trying to install GraXpert on a new pc. Whatever version I download the installer will run but wont complete and throws a code.

Screenshot 2024-06-12 022251

hope you can help with this

thanks

Markydotcom Edition Windows 11 Pro Version 22H2 Installed on ‎12/‎06/‎2024 OS build 22621.3737 Experience Windows Feature Experience Pack 1000.22700.1009.0

Device name Astro-Beard-Main Processor AMD Ryzen 7 7735HS with Radeon Graphics 3.20 GHz Installed RAM 32.0 GB (27.7 GB usable) Device ID 0132E8D6-980D-4A58-895D-5D315E964185 Product ID 00331-20314-51954-AA348 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

schmelly commented 5 months ago

Hi,

that error message is new to us. It might indicate a permission issue of your Windows user accessing the folder C:\Temp. Revisiting those permissions might help, cf. the following article for some other software: https://help.krisp.ai/hc/en-us/articles/8083286001820-Error-during-installation-2502-and-2503#h_01HNCW0XCN8AJCWK84K8MQVY7Y

CS, David

Markydotcom commented 5 months ago

Hi,

Followed the instructions supplied, downloaded sucessfully and is working as on my other computers!

Many,many thanks.

Markydotcom.

schmelly commented 5 months ago

Hi, I'm glad you could get it to work!

CS, David