When navigating to a Case and selecting Timeline in the menu the timeline opens in the Graph view by default. We feel that the List view gives a better detail of the case.
Possible Solutions
Please make it so users can set the default timeline view to List in their profile or make the admin set it as default globally.
Request Type
Feature Request
Feature Description
When navigating to a Case and selecting Timeline in the menu the timeline opens in the Graph view by default. We feel that the List view gives a better detail of the case.
Possible Solutions
Please make it so users can set the default timeline view to List in their profile or make the admin set it as default globally.