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StrangeLoopGames / EcoIssues

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USER ISSUE: Unable to start a server or join a server #23809

Closed Aeneslan closed 1 year ago

Aeneslan commented 1 year ago

\ User Id: (Not logged user) my userID is Kreia Version: 0.9.7.12 beta release-482

Steps to Reproduce: I tried to set up a server, the screen is loading. I get the error message from below

Expected behavior: The world should have loaded.

Actual behavior: The following error message popped up:

<size=150%>Connection Failed</size>

Invalid login info.

<size=60.00%>No response from auth server</size>

Do you have mods installed? Does the issue happen when no mods are installed?: No

**Please provide log files. Instruction is here https://github.com/StrangeLoopGames/EcoIssues/wiki/Getting-the-Eco-game-log-file

Aeneslan commented 1 year ago
Connection Failed Invalid login info. No response from auth server Log File: Initialize engine version: 2021.3.19f1 (c9714fde33b6) [Subsystems] Discovering subsystems at path D:/SteamLibrary/steamapps/common/Eco/Eco_Data/UnitySubsystems GfxDevice: creating device client; threaded=1; jobified=1 Direct3D: Version: Direct3D 11.0 [level 11.1] Renderer: NVIDIA GeForce GTX 1050 Ti (ID=0x1c8c) Vendor: NVIDIA VRAM: 4017 MB Driver: 31.0.15.3161 Version: 0.9.7.12 beta release-482 RAM: 32641MB Total / 13716MB Free OS Version: Windows 11 (10.0.22621) 64bit CPU: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz - 12 Cores - 2.208 Ghz System bit-ness: 64 UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Initializing input. Input initialized. Initialized touch support. UnloadTime: 0.754900 ms start of EcoBootstrap.Initialize UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.ComponentSystem.Bootstrap.EcoBootstrap:Initialize(String) Unity.Entities.DefaultWorldInitialization:Initialize(String, Boolean) Unity.Entities.AutomaticWorldBootstrap:Initialize() end of EcoBootstrap.Initialize UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.ComponentSystem.Bootstrap.EcoBootstrap:Initialize(String) Unity.Entities.DefaultWorldInitialization:Initialize(String, Boolean) Unity.Entities.AutomaticWorldBootstrap:Initialize() DontDestroyOnLoad only works for root GameObjects or components on root GameObjects. WwiseUnity: Wwise(R) SDK Version 2021.1.6 Build 7774. UnityEngine.Logger:LogFormat(LogType, String, Object[]) UnityEngine.Debug:LogFormat(String, Object[]) AkWwiseInitializationSettings:InitializeSoundEngine() AkInitializer:OnEnable() WwiseUnity: Setting Plugin DLL path to: D:/SteamLibrary/steamapps/common/Eco/Eco_Data\Plugins\x86_64 UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) AkCommonPlatformSettings:get_AkInitializationSettings() AkWwiseInitializationSettings:InitializeSoundEngine() AkInitializer:OnEnable() WwiseUnity: Sound engine initialized successfully. UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) AkWwiseInitializationSettings:InitializeSoundEngine() AkInitializer:OnEnable() The referenced script on this Behaviour (Game Object '') is missing! The referenced script on this Behaviour (Game Object '') is missing! The referenced script (NotificationsController) on this Behaviour is missing! The referenced script on this Behaviour (Game Object 'Camera') is missing! The referenced script on this Behaviour (Game Object 'Table') is missing! The referenced script on this Behaviour (Game Object 'Notification') is missing! DontDestroyOnLoad only works for root GameObjects or components on root GameObjects. Initializing platform: SteamPlatform UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) PlatformManager:AddPrimaryPlatform(Object[]) Failed to initialize social platform: DiscordSocialNetwork. UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:LogError(Object) SocialNetworkManager:AttemptAddSocialPlatform(Type, Object[]) SocialNetworkManager:AddSocialPlatforms() SocialNetworkManager:Awake() Uploading Crash Report ResultException: InternalError at Discord.Discord..ctor (System.Int64 clientId, System.UInt64 flags) [0x00000] in <00000000000000000000000000000000>:0 at DiscordSocialNetwork.Initialize () [0x00000] in <00000000000000000000000000000000>:0 at SocialNetworkManager.AttemptAddSocialPlatform (System.Type socialPlatformType, System.Object[] p) [0x00000] in <00000000000000000000000000000000>:0 at SocialNetworkManager.AddSocialPlatforms () [0x00000] in <00000000000000000000000000000000>:0 at SocialNetworkManager.Awake () [0x00000] in <00000000000000000000000000000000>:0 UnityEngine.Logger:LogException(Exception, Object) UnityEngine.Debug:LogException(Exception) SocialNetworkManager:AttemptAddSocialPlatform(Type, Object[]) SocialNetworkManager:AddSocialPlatforms() SocialNetworkManager:Awake() Initialized social platform: SteamSocialNetwork UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) SocialNetworkManager:AttemptAddSocialPlatform(Type, Object[]) SocialNetworkManager:AddSocialPlatforms() SocialNetworkManager:Awake() OvrLipSync Awake: Queried SampleRate: 48000 BufferSize: 16000 UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:LogWarning(Object) OVRLipSync:Initialize() OVRLipSync:Awake() Authenticating with our primary platform. UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) NetworkManager:Login(String, String, Boolean) NetworkManager:Start() Ambiguous UI component types ignored: SeriesPopupUI,BaseUI,ViewEditorUI,AutoViewUI,AutoModalUI UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.UI.UIManager:Start() [04:28:46.691] The desired audio input device is not available on the system. EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:LogWarning(Object) VoiceManager:SetActiveVoiceInputDevice(String, AsyncCallback) VivoxUnity.AsyncNoResult:SetComplete() VivoxUnity.Private.<>c__DisplayClass31_0:b__0(IAsyncResult) VivoxUnity.AsyncResult`1:SetComplete(T) VivoxUnity.VxClient:InstanceOnMainLoopRun(Boolean&) VivoxUnity.Client:RunOnce() VoiceManager:Update() MaximizedWindow is not currently supported on Windows, setting to FullsceenWindow instead MaximizedWindow is not currently supported on Windows, setting to FullsceenWindow instead [04:28:47.780] Received login result from our primary platform. (Succes: True | Message: ) EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) NetworkManager:HandleLoginResult(LoginResult) <>c__DisplayClass18_0:b__0(LoginSession, String) d__1:MoveNext() UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr) [04:28:47.782] Account isn't developer tier. EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.Shared.Utils.Log:WriteLine(LocString) Eco.Shared.Authentication.AppAuthentication:SetIdentity(AppIdentity) NetworkManager:SetSessionAndIdentity(LoginSession) NetworkManager:HandleLoginResult(LoginResult) <>c__DisplayClass18_0:b__0(LoginSession, String) d__1:MoveNext() UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr) [04:28:48.648] LoginSession: connectorHandle=C0 EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) VivoxUnity.VivoxDebug:DebugMessage(Object, vx_log_level) VivoxUnity.Private.<>c__DisplayClass89_0:b__0(IAsyncResult) VivoxUnity.AsyncResult`1:SetComplete(T) VivoxUnity.<>c__DisplayClass12_0:b__0(IAsyncResult) VivoxUnity.AsyncResult`1:SetComplete(T) VivoxUnity.VxClient:InstanceOnMainLoopRun(Boolean&) VivoxUnity.Client:RunOnce() VoiceManager:Update() The referenced script on this Behaviour (Game Object '') is missing! DG.Tweening.DOTween:InitCheck() DG.Tweening.DOTween:ApplyTo(DOGetter`1, DOSetter`1, T2, Single, ABSTweenPlugin`3) DG.Tweening.DOTween:To(DOGetter`1, DOSetter`1, Color, Single) DG.Tweening.DOTweenModuleUI:DOColor(Graphic, Color, Single) HighlightableUI:Highlight(Boolean) Eco.Shared.Utils.ArrayExtensions:ForEachIndex(T[], Action`2) UnityEngine.Events.InvokableCall:Invoke() UnityEngine.Events.UnityEvent:Invoke() UnityEngine.EventSystems.ExecuteEvents:Execute(GameObject, BaseEventData, EventFunction`1) UnityEngine.EventSystems.BaseInputModule:HandlePointerExitAndEnter(PointerEventData, GameObject) Eco.UI.EcoInputModule:ProcessMove(PointerEventData) UnityEngine.EventSystems.StandaloneInputModule:ProcessMouseEvent(Int32) UnityEngine.EventSystems.StandaloneInputModule:Process() UnityEngine.EventSystems.EventSystem:Update() [ line 1779360520] [04:29:45.683] Launching server: 'D:/SteamLibrary/steamapps/common/Eco/Eco_Data\Server\EcoServer.exe -nogui -consoleIPC -parentPID=35400 -loadSave="Trying to make sense of it all" -language="English" -seed=0 -clientActive -sleepEnabled -playTime'. EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) LocalServerManager:LaunchServer(ClientServerStartParameters, Action`1, String, Boolean) ContinueUI:ConnectAndContinue() UnityEngine.Events.InvokableCall:Invoke() UnityEngine.Events.UnityEvent:Invoke() UnityEngine.EventSystems.ExecuteEvents:Execute(GameObject, BaseEventData, EventFunction`1) UnityEngine.EventSystems.StandaloneInputModule:ReleaseMouse(PointerEventData, GameObject) UnityEngine.EventSystems.StandaloneInputModule:ProcessMousePress(MouseButtonEventData) UnityEngine.EventSystems.StandaloneInputModule:ProcessMouseEvent(Int32) UnityEngine.EventSystems.StandaloneInputModule:Process() UnityEngine.EventSystems.EventSystem:Update() [04:31:10.776] Connecting to local host. EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.UI.ConnectionUI:ManualUpdate() Eco.UI.UIManager:Update() [04:31:10.776] Connecting to 127.0.0.1:3000... EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.Shared.Utils.Log:WriteLine(LocString) Eco.Shared.Networking.NetworkClient:ConnectInternal(IPEndPoint) Eco.Shared.Networking.NetworkClient:ConnectRoundRobin() Eco.Shared.Networking.NetworkClient:Connect(IPEndPoint) Eco.UI.ConnectionUI:ManualUpdate() Eco.UI.UIManager:Update() [04:31:10.776] Connection complete. EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.UI.ConnectionUI:ManualUpdate() Eco.UI.UIManager:Update() [04:31:11.077] Nat introduction received with token = 8b1247dc-f4e8-4b97-9dea-d04a98ef0ae4 EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:Log(Object) Eco.Shared.Networking.NetworkClient:HandleCompleteUnconnectedDataMessage(UdpDataMessage&) Eco.Shared.Networking.NetworkClient:HandleUnconnectedDataMessage(UdpDataMessage&) Eco.Networking.ENet.ENetUdpPeer:OnRawDataReceived(Address&, IntPtr, Int32, Boolean&) Eco.Networking.ENet.ENetUdpPeer:Intercept(Event&, Address&, IntPtr, Int32) ENet.Host:Service(Int32, Event&) Eco.Networking.ENet.ENetUdpPeer:Service(Int32) NetworkManager:b__78_0() System.Threading.ExecutionContext:RunInternal(ExecutionContext, ContextCallback, Object, Boolean) System.Threading.ExecutionContext:Run(ExecutionContext, ContextCallback, Object) [04:31:20.937] Disconnected with error: Invalid login info. No response from auth server EcoEngine.Logging.LogManager:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:LogWarning(Object) NetworkManager:OnClientDisconnected(String, Boolean) Eco.Shared.Networking.NetworkClient:HandleDisconnect(String) Eco.Networking.ENet.ENetUdpClient:OnDisconnected(ENetConnection, DisconnectReason) ViewData:CreateView() Eco.Networking.ENet.ENetUdpPeer:Service(Int32) NetworkManager:b__78_0() System.Threading.ExecutionContext:RunInternal(ExecutionContext, ContextCallback, Object, Boolean) System.Threading.ExecutionContext:Run(ExecutionContext, ContextCallback, Object) Unloading 6 Unused Serialized files (Serialized files now loaded: 3) Unloading 17 unused Assets to reduce memory usage. Loaded Objects now: 137377. Total: 195.727200 ms (FindLiveObjects: 10.086400 ms CreateObjectMapping: 21.972000 ms MarkObjects: 163.391200 ms DeleteObjects: 0.276900 ms)
D3nnis3n commented 1 year ago

This means that you are not able to reach our authentication server, typically an issue with antivirus or security software, can also be caused by VPN or ISP settings. This is hence not a bug, but rather a support issue for support@strangeloopgames.com, where you can reach out to.

Please note that if you at the same time cannot join a third party server, that is a different issue if other people can join that one, as authentication is done server-side, so it either works for the whole server or doesn't. Make sure to provide separate logfiles for that occasion to support.