Not able to connect

[ksartain]

Our team is getting this error message when trying to track time.

[gsomoza]

Thanks for reporting. Could you please email me the following information?

• Your Atlassian SEN / license number
• A copy if your browser's Console output (found within Developer Tools). Feel free to filter out any lines that may include sensitive information.
• A copy of any errors in the "Network" tab (also within Developer Tools), as well as any requests to the cloud.harvest-jira.strategery.io domain

Please address the email to support (at) strategery (dot) io

[gsomoza]

Could you please also verify if you can load the following URL using the same browser with which you had the issue? https://cloud.harvest-jira.strategery.io/v1/atlassian-connect.json

[ksartain]

It seems like everything went back to functioning properly an hour or so after my reported ticket.

Thanks for the follow up! -- Kristin Sartain Director of Projects 804-366-8639 www.kalamuna.com

On Wed, Jul 29, 2020 at 10:25 AM Gabriel Somoza notifications@github.com wrote:

Could you please also verify if you can load the following URL using the same browser with which you had the issue? https://cloud.harvest-jira.strategery.io/v1/atlassian-connect.json

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/Strategery-Inc/jira-harvest-time-tracker/issues/103#issuecomment-665696166, or unsubscribe https://github.com/notifications/unsubscribe-auth/AH4JQOM3XS2MKJ7K6C3MKU3R6AWMFANCNFSM4PJAOSJA .

[gsomoza]

Glad to hear that and thanks for the update!

[gsomoza]

FYI we didn't change anything on our end, so I'm not sure what could have caused it. It could have been a temporary outage in AWS (what we use to host our files) but I'm not sure about that either...