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Strategery-Inc / jira-harvest-time-tracker

Track time in Harvest directly from your JIRA issues!
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API issues #95

Closed ianrushton-tl closed 4 years ago

ianrushton-tl commented 5 years ago

I have just replaced the old plugin with the new one using the supplied upgrade key.

The application installed and works, however we are seeing a lot of errors being reported when trying to log time against tickets; it pops up with "The Harvest API has encountered an error" window

logging time error

It still logs the time though.

I also get another odd error regarding a time allocations, reporting "The task Developer is not assigned to the project" - when i'm not using that task; however if i change to another task level "say from Senior Infra Engineer" to just "Infra Engineer", the time ,logs fine - and then i can got into HArvest and change it to the correct one?

wrong error

These have only started happening since i replaced the old plugin. We are currently using Jira Servicesdesk 3.13.1 (Server Edition)

gsomoza commented 5 years ago

Thanks for the report, I'll do my best to help!

  1. Would you mind reproducing the errors while having your browser's "Console" open? Then please send the output of the console to the following email address: support (at) strategery (dot) io
  2. When you log the time normally (first use-case you mentioned), what "task" does it use by default?
gsomoza commented 5 years ago

Hi @ianrushton-tl – we made a new release with changes that might fix the issue. Could you please update to the latest version and see if it helps?

gsomoza commented 4 years ago

Closing due to inactivity