Can't change audio tracks and subtitles in certain videos in LG webOS app

[Goulmort]

Describe the bug Basically can't change audio tracks and subtitles from certain sources in LG's native webOS app. For certain videos If same video source have multiple audio tracks i can't change audio on webOS stremio app, but i can on android app. In some cases audio won't even play, just the video. From addons i'm using Torrentio, Opensubtitles, CyberFlix: The Catalog Scrapper. Also i'm using RD. To Reproduce Steps to reproduce the behavior:

1. Open Stremio native app on LG TV
2. Navigate to The X Files tv show
3. Select first episode from the first season (1. Pilot)
4. Select to play first highest quality video source (file size 11.15GB, source Rutracker, it has embedded subtitles, and GB/RU/UA audio tracks)
5. Video starts playing with russian voiceovers and no subitles. Can't change audio track, and can't select subtitles since there are none.
6. Doing same steps on android app i can change audio tracks and embedded subititles

Expected behavior I expect in lower left corner to have an option to change embedded audio track, and choose appropriate subtitles. Instead you just have 3 options in bottom left corner, subtitle select (can't choose any subtitle btw since there is none for some reason), playback speed and options to select different episodes from season to play.

Screenshots I've provided two pictures, one from webOS version with the missing option for audio select, and second one as screenshot from android app from that same video source where i can change audio and subtitles. (https://postimg.cc/gallery/L9NJqvd)

Smartphone (please complete the following information):

• Device: OnePlus 12
• OS: OxygenOS 14.0 / Android 14

TV (please complete the following information):

• Device: LG C2 oled (OLED42C21LA)
• OS: webOS23
• Version 13.30.56

Additional context Stremio app version on TV is Theater v 1.3.0 Stremio app version on Android phone is 1.6.12

[Goulmort]

Same exact behaviour can be observed for example on movie Oppenheimer. Navigate to the highest quality video source, that would be Rutracker again, file size 97.6GB, audio tracks from GB/RU/UA. This time video is with Dolby Vision | HDR. Same thing happens, video starts playing, audio is dubbed in russian language and there is no option to select different audio tracks. No embedded subtitles also.

[py4747]

I've also experienced the same issue on several files, mostly large format files. Hoping it gets fixed. I'm also on WebOS LG C2. The app lets me select the track over on PC pr Android but not the WebOS app.

[KetanM94]

@Goulmort @py4747 I faced the same issue and found a workaround. This is how I do it: Play the video and press back immediately. Then play the same video again. Now you'll see the option to change audio tracks. I tested with 3 different videos and it worked as I described above. It may or may not work for you. Please test this and see if it works for you.

[py4747]

@Goulmort Tried. Didn't work. Maybe you can record a video and show how it works. But I tried and didn't see results unfortunetly

[KetanM94]

@Goulmort Tried. Didn't work. Maybe you can record a video and show how it works. But I tried and didn't see results unfortunetly

https://github.com/Stremio/stremio-bugs/assets/17568553/840b39f5-83a0-442b-8959-4821b8d39704

old black video https://github.com/Stremio/stremio-bugs/assets/17568553/6676240c-024d-4465-8df7-d340c788f741

@py4747 As you can see in video, I play the stream. Then quickly press back. Then play it again. You can see the speaker/audio icon appears. Then I select tracks with cursor. Sometimes you can't navigate to that icon as seen in the video. Just redoing the above process can make it work correctly or just use magic remote cursor to select the icon.

Edit: video is black. Need to figure why. Edit: working video added.

[py4747]

@KetanM94 I think I know what's going on. seems like this works with some files ( possibly the ones that show the dual audio and the flag in the selection menu), but if I go for a large size file of that same movie which doesn't show the different flags the audio just autos to the commentry track and your method doesn't fix it. Still good to know for some files, but hope it gets fixed soon becuase I really like the larger files.

[KetanM94]

@KetanM94 I think I know what's going on. seems like this works with some files ( possibly the ones that show the dual audio and the flag in the selection menu), but if I go for a large size file of that same movie which doesn't show the different flags the audio just autos to the commentry track and your method doesn't fix it. Still good to know for some files, but hope it gets fixed soon becuase I really like the larger files.

Yes! You are right. This doesn't work with larger files.

[Bran89]

Any update on this being resolved eventually?

[Goulmort]

Any update on this being resolved eventually?

Lead dev Jaruba mentioned on reddit that this issue should be addressed in next stremio update scheduled for webOS. Keep in mind app update for LG tv's need more time to be approved by LG before it goes live.

[onfire-d]

Any update on this being resolved eventually?

Lead dev Jaruba mentioned on reddit that this issue should be addressed in next stremio update scheduled for webOS. Keep in mind app update for LG tv's need more time to be approved by LG before it goes live.

That’s great to hear, is there, however, any ETA?

[dhrumilpatel30]

Any updates in regards to this issue? It is understandable that the time is taken due to LG marketplace approval is longer. If you need any contributions or man power I would love to take part.

[TRtomasz]

@dhrumilpatel30 we are awaiting LG approval nothing else can be added sadly

[dhrumilpatel30]

Ohh!! That's sad. Thanks for the reply. @TRtomasz