What ways do we want to allow the user to follow-up?

SuffolkLITLab / docassemble-MAEvictionMoratorium

A docassemble extension.

MIT License

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What ways do we want to allow the user to follow-up? #10

Open plocket opened 4 years ago

plocket commented 4 years ago

Ways we have now:

The page they're on.
An email if they give it, otherwise nothing without any indication.

Possibilities (check off what we want):

[x] The page they're on
[x] An email
[x] A text
[x] Send to both if they're available
[x] A warning when they have not given an email or smart phone number
[x] A link on the page they can copy (maybe on the warning page?)

Which are MVP @mariahjr (check off what we want):

[x] The page they're on
[x] An email
[x] A text
[x] Send to both if they're available
[ ] A warning when they have not given an email or smart phone number
[ ] A link on the page they can copy (maybe on the warning page?)

Other thoughts?

plocket commented 4 years ago

That is, should email be required?

If we offer them messages in both email and text, should we have an option for 'both'?

plocket commented 4 years ago

Clarification:

If the user doesn't give an email or mobile phone, should they just not get any notifications? Or should we instead require them to give one? Should we give them some other way to get to the link later?
If they give both mobile phone and email, should we send to both? If not, which should we send to?

plocket commented 4 years ago

One suggestion is that if they don't list an email for the court, we could ask if they want us to give an email or phone number just for the link and/or notifications.

mariahjr commented 4 years ago

If no cell or email given and codefendant exists, create new screen that displays interview link and asks user if they want it sent to an sms or email so they can get back.

Should not require email or mobile.

If they provide both email and SMS send to both to avoid asking another questions and ensure they receive it.

plocket commented 4 years ago

Which of the ways given at the top are MVP, @mariahjr ?

mariahjr commented 4 years ago

I thought we were already doing most of the options given: The page they're on ---it is there

It should send to the contact information input, or both if given. An email A text Send to both if they're available

A warning when they have not given an email or smart phone number-- yes, we discussed this. Need a follow-up warning screen to advise they should give us an email/sms for reminders. See #17

A link on the page they can copy (maybe on the warning page?)-- I'll add to language on #17