trace not working

[zoezhangmattr]

Describe the bug A clear and concise description of what the bug is. when release the helm , this is the related config:

otelcolInstrumentation:
  enabled: true
tracesGateway:
  enabled: true
sumologic:
  traces:
    enabled: true

we can see the otelcolInstrumentation statefulset is up and working, service/service.go:148 Everything is ready. Begin running and processing data. the trace gateway is up and working: service/service.go:148 Everything is ready. Begin running and processing data. the trace sampler is working as well

when we configure the application service with the endpoint of http://sumologic-collector-otelagent.sumologic.svc.cluster.local:4318 to send traces, the application can receive 200, but i dont see any traces processed, no logs shown in above 3 pods.

i wonder if i did something wrong, hope you can help me pls

Logs Logs which can be helpful in investigating the issue.

Command used to install/upgrade Collection Direct command which you used to install/upgrade collection.

Configuration Configuration used for Collection e.g. user-values.yaml for helm.

To Reproduce Steps to reproduce the behavior.

Expected behavior A clear and concise description of what you expected to happen.

Environment (please complete the following information): we are using this helm chart version https://github.com/SumoLogic/sumologic-kubernetes-collection/blob/v3.11.0/docs/opentelemetry-collector.md#traces

• Collection version (e.g. helm ls -n sumologic): 3.11.0
• Kubernetes version (e.g. kubectl version): 1.30.0
• Cloud provider: aws
• Others:

Anything else do we need to know Add any other context about the problem here, e.g. issue happens only occasionally.

[zoezhangmattr]

any update please?

[zoezhangmattr]

anything please?

[zoezhangmattr]

can close now, its fixed