loganstaging.esna.com - service unavailable when trying to make call

[sync-by-unito[bot]]

• happened suddenly, was working for most of the day

https://drive.google.com/file/d/1nsb63w3QrnzMWJJUamiPnUs-znuCrI-G/view

┆Attachments: loganstaging.esna.com-1597954056999.log | image.png | Kiet Truong - Admin.png

[sync-by-unito[bot]]

➤ Tho Pham commented:

@Vincent Yeung ( https://app.asana.com/0/1173010497426047/list ) this item might be same root cause as this one [MPaaS] loganstaging.esna.com - Group Space,Personal Space and DM - Users can't join meeting in Group Space,Pesonal Space and DM ( https://app.asana.com/0/1189280908525453/1189842771316193 )

Your call was failed by below error. A.console..l. @ ​ ​ action SET_AVAYA_CLIENT_CALL_STATE @ 16:04:53.338 ​ [AvayaClientController].[ClientController].[_OnCallFailedCallback][ null, "CALL_FAILED", { "_error": "SERVICE_UNAVAILABLE" } ]

And this one from mine

[sync-by-unito[bot]]

➤ Jaydeep Bhalerao commented:

@Vincent Yeung ( https://app.asana.com/0/1173010497426047/list )@Tho Pham ( https://app.asana.com/0/1151199909755310/list ) Log level was not set to verbose or default, but whatever was captured from logs, based on that client is not able to fetch token loggerHelper.js:86 [AvayaClientController][ClientController.connect][ null, "UNABLE-TO-FETCH-TOKEN", 400 ]

This does not look like MPaaS issue but more like a spaces backend issue.

[sync-by-unito[bot]]

➤ Tho Pham commented:

@Jaydeep Bhalerao ( https://app.asana.com/0/1129557399056818/calendar ) Ok I will remove duplicated link and treat this one as separated one.

[sync-by-unito[bot]]

➤ Tho Pham commented:

This issue has not happens recently on both loganstaging and spaces-candidate. Close this item.