unable to register sipgate number in google voice

[GoogleCodeExporter]

What steps will reproduce the problem?
1.finally was able to get VOIP phone on sipgate to read as on-line.
2.try to very sipgate number on google voice, but attempts to verify number, 
but never does.
3.called sipgate phone number from another phone while sipgate softphone was 
open and does not ring, only recording "Call cannot be completed as dialed, 
please check the number and try again."

What is the expected output? What do you see instead?

What version of the product are you using? On what operating system?
Google Voice
sipgate (415 area code)
windows XP home, service pack 3
Sipdroid (version 1.5.7) (on android phone)
GV callback app (on android phone)

Please provide any additional information below.
I am really frustrated  - just simply trying to get a VOIP set up going on my 
Android phone.  Really poor reception at my home and in neighborhood in 
general.  I got Google Voice set up.  Got a Sipgate account and phone number. 
Installed Sipdroid on my phone.
Was able to verify my cell phone number in Google Voice.  But have not been 
able to get my Sipgate number verified.  Tried deleting that phone/number from 
Google Voice and adding back in.  Still not verified.

I somehow was able to get Sipdroid configured on my phone after about a week of 
trial and error (still don't know what setting caused it to finally work), and 
was able to dial out on what I believe was a wi-fi network in the building 
where my office is (teal/blue-green Android outgoing call icon on my phone's 
screen, plus green dot in the upper left corner), BUT....apparently there is 
something still amiss in my Sipgate settings as it continues to use some of my 
60 free minutes.

Please tell me there is an easy way to get this stuff configured.....I've been 
trying to find a combo that works for three weeks now.  No Gizmo5, no 
Sipsorcery.....I've just about had it with the patchwork of stuff to make this 
work.

Thanks

Original issue reported on code.google.com by kevin.m....@gmail.com on 23 Sep 2010 at 2:21

[GoogleCodeExporter]

Hey Kevin, I'm sorry you're so frustrated. I know how it feels when stuff just 
doesn't work no matter how closely you follow the instructions. To get you over 
the hump of getting the number registered in GV, here's a 30 second approach.

1) Configure sipgate to forward all incoming calls to your regular cellphone 
number. Then add your sipgate line to Google Voice. Your phone will ring on the 
voice side. Answer it and type in the 2-digit code GV shows you. DONE. It is 
now registered.

IMPORTANT: Delete the call forwarding you established in sipgate just to get 
the line registered in GV. Otherwise you will burn minutes to receive calls 
every time sipgate forwards an incoming call to your cellphone.

2) With that out of the way, you have all the time you need to find a client 
that registers properly against sipgate (and stays registered). I've heard 
issues with sipdroid dropping the registration in the past. Try Fring. Look for 
some others. Try some desktop clients, like X-Lite. The point is that whenever 
you register a client against sipgate, you want your little VoIP phone icon in 
sipgate to show up in green not red. A red phone means you do not have a SIP 
client attached, green means you're good to go.

3) Once you find a client that stays registered, make sure you *never* dial an 
outbound call with your SIP client. Always go to the GV website (even on your 
phone) and enter the number you want to call. GV will call you via SIP (for 
free). Answer it using your SIP client and GV will connect you to the number 
you entered on the web site.

Original comment by easter...@gmail.com on 23 Sep 2010 at 1:59

• Changed state: Started
• Added labels: Priority-Low, Type-Other
• Removed labels: Priority-Medium, Type-Defect

[GoogleCodeExporter]

Eastern-

Thanks for the info!  
I won't be able to try this until this evening (can't download stuff like 
softphones onto my office computer).  I'll post something to let you know how 
it went.  Also, I noticed last night - after posting - that when I tried 
calling my sipgate number from my cell phone and my home phone (which is 
actually just T-mobile's @Home VOIP service), my sipgate softphone did not ring 
in either case (just recording telling me that the "Call cannot be completed as 
dialed...."), even though when I run a test from within the Sipgate website, it 
tests fine.

I've also been really confused as to what equals what in terms of 
services/clients.  I think I've figured out that Sipgate does some of the same 
as Localphone, Fring, IPkall.  PBXes....also similar?  And the nomenclature of 
GV - some people I think are just abbreviating Google Voice, but apparently 
there was an Android app called GV or GV Callback.  I still can't figure out 
whether I need that or not.

Thanks again, will report again tonight.

Original comment by kevin.m....@gmail.com on 23 Sep 2010 at 2:36

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In terms of apps vs clients vs services...

1) SIP services in their most basic form provide phone lines where the physical 
wiring going into your home all the way to your wired phones is emulated in 
software. You are free to talk to other people and businesses that also use IP 
phone lines without any other services or devices. Google Voice is only willing 
to connect via that method to users who have Gizmo5 accounts. Unfortunately, 
you cannot sign up for Gizmo5 accounts for the foreseeable future. For everyone 
else, Google Voice will only call them on "regular" phone lines.

2) There are a few service providers out there, like sipgate and IPKall, that 
are willing to assign "regular" phone numbers to new users but the primary 
purpose is to gateway phone calls back and forth between the "regular" phone 
network and the IP-only one I described above. The good news is that most of 
the providers will receive phone calls on the regular network and transfer them 
to your VoIP clients for free. This is great because Google Voice doesn't need 
to know what you do with the call once they call you on that number. It only 
knows it called you on a regular number and that's all it cares about. It gets 
even better because, if you "do it right", all of your calls will be incoming 
calls to your VoIP gateway provider. When you initiate an outbound call by 
entering a phone number at the Google Voice website and select your sipgate 
number as the one you want to use, Google Voice will call you at that number 
first before connecting you to the number you entered. Then when people call 
you on your Google Voice number, Google will transfer the call to the "regular" 
number on your sipgate account and sipgate will transfer it to your SIP client 
also for free.

3) So the key again is to make sure that Google Voice calls you first when 
placing outbound calls. Most people will go to the website, enter a phone 
number and wait for their SIP client to ring. The GV Callback app automates the 
process of telling Google Voice what number you want to call and initiating the 
process to call you. You just enter the number you want to call right in the 
app. The SIP client on your phone will ring and when you answer it, you will be 
connected to the number you entered into the app. Think of it as a second way 
to place calls from you phone, except when you place calls that way, you are 
never charged any minutes.

By missing out on the SIP Sorcery signups, the only thing you missed was being 
able to enter phone numbers directly into your SIP client. Now, with GV 
Callback or the website, you now have to enter the phone number in one app and 
answer an inbound call in another. Its no big deal.

Finally, you don't have to wait until you get home to register your sipgate 
line. Go to sipgate, configure all calls to forward to your cellphone number. 
Add your sipgate line to your Google Voice account. Enter the 2 digit number 
and then delete the forwarding from your sipgate account (NOT your Google Voice 
account). Then you can take as long as you want to figure out the best SIP 
client to use. No more stress about whether or not Google Voice will actually 
try to use your sipgate line because you can fix that right now.

Original comment by easter...@gmail.com on 23 Sep 2010 at 3:37

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Oh, and think of SIP clients as being equivalent to the physical phones in your 
home and configuring them to attach to your SIP provider (such as sipgate) as 
the same as plugging in the wire that connects your phone to the phone jack in 
the wall that is carrying a phone line provided by your telephone company.

There are physical equivalents to all of the software components and 
configuration steps you need to follow in this Internet-connected version.

Original comment by easter...@gmail.com on 23 Sep 2010 at 3:53

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OK, I didn't wait to get home to try verifying the Sipgate number, but when I 
logged into Sipgate, it showed both my VOIP phone and my cell phone to be 
"online."  I figured that was good.  I went to the "Voicemail, Call Forwarding 
and Hunting" tab in Sipgate and found it the same as I had set up the 
forwarding to the cell phone last night, so that was still set.  I shifted over 
to Google Voice website and added my sipgate phone number back in (deleted it 
here before checking Sipgate), but when it goes to verify, it still does not.  
Cell phone doesn't ring.  I looked back on the Sipgate website and my VOIP 
phone there is now showing red (offline).  Also, I don't know if this makes a 
difference or not, but underneath both my phones in settings, EXTENSIONS: there 
is no extension assigned, and PHONE NUMBERS: No phone number assigned to Kevin 
Krol.  Could that be a problem - I think it would at least read the Sipgate 
phone number, would it not?

Original comment by kevin.m....@gmail.com on 23 Sep 2010 at 5:46

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Yes, not having a phone number assigned is a bad thing. I'm glad you looked. 
You should see a phone number assigned to your account -- specifically, the one 
you keep trying to add to Google Voice. Try adding a phone number to your 
sipgate account. It doesn't matter what area code the phone number resides in 
because you won't give it to anyone but Google Voice. Once you have a phone 
number assigned, make sure you have all calls being forwarded to your cellphone 
number and then try again to register it in Google Voice.

If you still don't have any luck, I have seen one or two people over the last 
year need to delete and recreate their sipgate account. Its rare but it has 
happened before. Thanks for your patience and for asking for help instead of 
giving up!

Original comment by easter...@gmail.com on 23 Sep 2010 at 10:29

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Gold Jerry, GOLD!   There was a mysterious, ass-backwards way to get my phone 
number assigned in Sipgate.  Got that done, and sipgate VOIP is now verified in 
Google Voice.
That being said, I think (key word) I have everything set up in proper fashion.

What I want to verify is the making and taking of calls now.  
Outbound: I should make an outbound call from the Google Voice website, and not 
through the Google Voice app (actually, I don't even see a way to make a call 
in the android app),or through Sipdroid?  
I tried making 2 or 3 outbound calls from the Voice website, and I can see it 
ring on sipgate on my computer, but then nothing happens.  I must still have a 
setting wrong.  I deleted the forwarding in Sipgate, so the outbound call is 
going from google voice to sipgate, but then what happens to it?
I've tried dialing in the Google Voice website on my phone from both the list 
of contacts (in the mobile browser page it lists my android contacts and Call 
or SMS) and from tapping on the number in contacts which in turn takes me to 
what looks like the default android dialpad.  Both ways it rings the sipgate 
number, but then doesn't ring the phone I am trying to call.  When I tap the 
contact's phone number it does open the GV Callback app and the registered 
callback number is the number I am dialing.  In the settings in GV Callback, I 
have it set to use callback "Whenever internet is available" and username and 
password are the same as my Google Voice.  I have the Callback Number there set 
for my Sipgate phone number.  Should that be set to the Google VOice number?  
No, that doesn't make sense - then it would be circular.

I can't figure out what setting I have wrong.  Do you think it's something in 
Sipdroid, something in GV Callback, or none of the above.

kk

Original comment by kevin.m....@gmail.com on 24 Sep 2010 at 2:07

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First and foremost, don't place any calls with sipdroid. Start off placing them 
via the website. But before that, you need to make sure of two things

1) that you deleted the setting in sipgate that forwards all incoming calls to 
your cellphone number. you do not want ANY forwarding rules configured 
ANYWHERE. In fact, you should also delete the voicemail "device" from your 
sipgate profile. That way, any incoming calls will ONLY go to a connected SIP 
client (if any are connected at the time).

2) next you need to work on getting your VoIP phone to turn green. Roll your 
mouse pointer over the picture of the phone and when the menu pops up under it, 
click SIP Credentials. You will use those credentials in sipdroid, Fring, 
X-Lite or any other SIP client you use to attach to sipgate.

Once you get the VoIP phone to turn green, go to the Google Voice website and 
try to place a call. Enter a phone number in the call field. If you visit the 
site on your PC, choose the sipgate number as the phone to use. If you visit 
the site with your cellphone (and get the minimized view optimized for 
cellphone displays), go into Settings, choose "This phone's number" (or "My 
mobile number") and select the sipgate number before entering the number. 
Finally, click Call and your SIP client should ring.

Answer the call and you will be connected to the number you entered on the 
site. So long as you keep dialing via the web site, you will never be charged 
voice minutes either by your carrier or sipgate. Once you get comfortable with 
placing calls via the website, having Google Voice call you via sipgate (and 
therefore sipdroid), then you should look for an app that automates that part 
of the process. That's what I understand GV callback did -- automate the 
callback phase of the outbound dialing.

You're almost there. Make sure you have good credentials and get that VoIP 
phone to turn green. Once you do, don't dial any calls within sipdroid! Place 
them via the website and wait for sipdroid to ring.

Original comment by easter...@gmail.com on 24 Sep 2010 at 2:43

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OK, back at it here.  I had gotten the VOIP phone on sipgate to turn green 
finally, and even had the green dot on the top of my android home screen.  
thought all would be OK, but calls were still only ringing at sipgate, but then 
not through to my cell phone.  
I did go back into sipgate this morning and deleted the voicemail device as you 
suggested.  But then I took my SIP credentials from sipgate and went into 
Sipdroid and imported the Authorization Name, Sipgate password, and server as 
the ones listed in my Sipgate account.  All of a sudden, the red dot on my home 
screen went red!!!  The previous Sipdroid account settings I had were from 
PBXes (when I was trying to set up following another blog or website).  Do you 
think I need to go back to those?  I guess I had forgotten about PBXes and how 
that fits into the picture....but doesn't Sipdroid want my Sipgate settings?  
Unless I am still not configuring something correctly.
I also need to fiddle with GV Callback.  I just tried to go into my T-mobile 
voice mail and it kept booting up the Callback app and doing nothing.  FYI, I 
had GV Callback set to the following:
-When to use Callback: Always (when possible) - I think I'll change that to Ask 
Every Time

I had Sipdroid configured the following ways:
- Preferred Call Type: Sipdroid, when available
-SIP account settings - they were set with PBXes info but changed to Sipgate 
(Authoriztion USername:  my Sipgate SIP ID, Password: my Sipgate SIP Password, 
Server or Proxy: sipgate.com, Domain: (I've left empty), Port: 5060, Protocol: 
UDP)
I don't know if I need to change anything in Call Options (WLAN and 3G are 
checked), Notifications (Voicemail is checked), Advanced Options (Use STUN 
Server is checked), Wireless (Select WiFi AP is checked) or PBXes Features.

So it seems like everything on the phone was in better shape with the PBXes 
settings. But maybe I took a step backwards in importing the Sipgate 
credentials?

Original comment by kevin.m....@gmail.com on 24 Sep 2010 at 4:18

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Please take pbxes out of the equation for now. Delete the registration that 
pbxes has against your sipgate account. Let's make this is as simple as 
possible for now. Also, I would seriously consider uninstalling sipdroid and 
install Fring instead -- again, at least for now. My wife's android phone has 
been working great with Fring.

We just want your sipgate account completely raw.. no voicemail.. absolutely no 
forwarding configured at all anywhere.. and just one SIP client attached to 
your sipgate account. I've heard in the past about sipdroid unexpectedly 
dropping registration, but as I said before, that was quite a while ago. I 
would seriously switch to Fring until you get the path working reliably.

No pbxes. No forwarding or voicemail at sipgate. And please (temporarily) 
switch from sipdroid to Fring. Get that VoIP phone to turn green at sipgate 
with only one SIP client running somewhere.

Original comment by easter...@gmail.com on 24 Sep 2010 at 5:40

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Uninstalled Sipdroid and installed Fring.  Created a Fring SIP account using my 
Sipgate credentials (SIP ID, SIP Password and Proxy).  

Now I'm confused again as to what the next step or two are to continue set up. 
I've got the VOIP phone and Cell Phone in Sipgate green (no voicemail or 
forwarding).  I've got Google Voice and the GV Callback app, and now Fring.   
But I now do not see the little green dot on my phone's home screen.
Is there something else in Fring that I need to administer to, or in Google 
Voice or GV Callback?  Or Sipgate?  Should I go to the Google Voice website to 
test some calls, or would I do that from Fring....or does Fring act the same as 
Sipdroid (only interfacing when calls are coming in)?
Maybe the different interface with Fring has thrown me....or the meds for the 
cold I am fighting.....

Original comment by kevin.m....@gmail.com on 24 Sep 2010 at 7:39

[GoogleCodeExporter]

The green dot was courtesy of sipdroid. If, once you get this going, you return 
to sipdroid, the green / red dot will return. You should be able to test calls 
within Google Voice. Place a call, making sure to choose your sipgate number as 
the phone you want to use to place the call. Fring should ring. Answer the call 
and GV will connect you to the number you entered on the web site.

Also, you haven't confirmed that you deleted the link to sipgate in your PBXes 
account. I need to make sure that Fring is the only client attached to sipgate.

Original comment by easter...@gmail.com on 24 Sep 2010 at 7:51

[GoogleCodeExporter]

Eastern-

I think I've completed setting up everything successfully!  And yes, I did get 
rid of all the PBXes stuff, so I am only using Google Voice, Sipgate and Fring. 
 I notice when I started using the Fring app, I really haven't seen any GV 
Callback stuff show up though.
I've been able to make several calls, and other than some minor interruptions 
in the call quality, everything went well.

Going forward, I don't think I'll be taking too many incoming calls with this 
feature (at the moment I'm only using it at home because of the poor cell phone 
signal), but if I do get an incoming call, can I just pick it up as if it was 
an incoming T-mobile call?  I tried using my home phone to call my Google Voice 
number - which is what shows up when I called home from my cell phone using the 
Google Voice website - but when I accept the call (in Fring), it asks "To 
accept the call, Press "1"".  The interface on the cell phone at that point was 
in Fring, and did not offer me the keypad to enter any number so the call goes 
into a voice mail (I assume my Google Voice voicemail?).  I don't see any way 
to accept the call using the keypad - I even went back to my homescreen and 
punched up the default Android dialer and hit the number one, but it still went 
to voicemail.  If I am in the regular Fring app, I can hit Menu and pull up a 
dial pad but not when a call is coming in.What do I need to switch to accept 
incoming calls that way.   Or am I totally off and incoming needs to be to my 
Sipgate number?

The other thing I would like at the moment is to know what is the simplest way 
to turn this whole wi-fi calling set up on and off?  Is it is as simple as just 
toggling the wifi setting on my cell phone on and off?  Or do I need to go to 
Google Voice and toggle what phone I want to use? That way I can use my regular 
T-mobile account when I am away from the house, and use the wi-fi set-up as 
soon as I get in the door.

Original comment by kevin.m....@gmail.com on 26 Sep 2010 at 6:24

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Hey Kevin, so if I read that correctly, you are making calls. If so, 
congratulations!

1) The "press 1" feature is a setting in Google Voice. Look for call 
presentation and turn it off.

2) You if your regular phone rings AND your Fring rings simultaneously, you are 
free to answer it using whichever method you plan to use. If you have 3G 
coverage when you're in and out of the house, turning off wifi isn't going to 
solve it for you. In fact, I don't have an easy way to disable forwarding to 
your SIP client. You can uncheck your sipgate number in Google Voice but that's 
not an easy solution.

3) You won't see GV Callback pop up on its own. From what I understand (and 
I've never used it), you need to enter the phone number you want to call. Then 
Google Voice calls you. You answer it and Google Voice completes your call. It 
only saves the process of logging into the GV website and entering the phone 
number you want to call.

4) Now that you're familiar with the way the whole thing works (wasn't it easy 
after all that?!) you may wish to switch back to sipdroid. If you do, uninstall 
Fring, reinstall sipdroid and make sure you configure sipdroid with your 
sipgate credentials. You will see the familiar red light / green light return. 
sipdroid may offer an easier way to log in and out of the SIP connection. 
Anything is easier than going into GV and unchecking your sipgate number.

So again, congratulations. You made it. Now is the time to tune it just the way 
you want. At least you're making and receiving calls over wifi now.

Original comment by easter...@gmail.com on 26 Sep 2010 at 7:04

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Hi guys-

well, I ended up not using the setup that i had back in September (Sipgate, 
Google Voice, Fring and GV Callback) on my android phone.  Lo and behold Kineto 
Wireless and T-mo hook up and introduce a new app that enables wi-fi calling!  
Unfortunately, I have an older Android OS and may, or may not be updated to the 
newer OS (Android 2.2) which would pretty much ensure my use of said 
application.  Meanwhile, my old setup has stopped working - I think it's with 
Sipgate, as my VOIP phone on Sipgate is no longer online and I haven't been 
able to get it up and turning green to be online on their website.  I looked at 
Sipdroid again and was wondering what I need to do do get that reconfigured.  
I've installed Sipdroid app on my phone again.  I'm assuming this would replace 
Fring?  I thought I read that there was some new configuration stuff between 
Fring and PBXes that was made simpler.  I am going to look back at some of the 
other literature I had and see if I can decipher.  In the meantime, if someone 
can let me know some alternatives for each of the following (in case I need to 
change anything else):
Fring - (alternative = ???)
Sipgate - (alternative  = ???)

I am also assuming that everything else runs the same - I still need GV 
Callback app, etc.

Thanks again!

Original comment by kevin.m....@gmail.com on 12 Dec 2010 at 2:48

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I just put 2.2 on my wife's T-Mo G1 using Cyanogenmod. Works great. I haven't 
tried the built in SIP calling, however. Yes, sipdroid would replace Fring, but 
of course, you would be limited to SIP. As for an alternative to sipgate, you 
can always try IPKall. Works the same the way considering the way we use 
sipgate.

If you primarily want to use your setup inside your house and are ready to take 
things to the next level, check out Incredible PBX. If you just want to keep it 
simple, stick with SIP Sorcery and IPKall.

Original comment by easter...@gmail.com on 12 Dec 2010 at 3:00

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Cleaning up old open tickets. You may reopen this if need be, Kevin. This was 
never a problem with our dialplan scripts, so please don't take offense at the 
"INVALID" status of this ticket.

Original comment by easter...@gmail.com on 8 Feb 2011 at 1:25

• Changed state: Invalid

[GoogleCodeExporter]

Thanks for responding.  After a long, LONG wait, my myTouch 3G finally was
updated to Android 2.2 at the end of January.  The new Sipdroid version has
a PBXes peering function that made the whole Sipdroid/PBXes set-up much
easier.  The blog that I found out about the updated Sipdroid app still
didn't mention going to PBXes and configuring something (it escapes me now
what it was), but once I did that, everything worked fine.

Volume levels are a bit low on my end, but the few times I have used it,
people on the other end can hear me.
The only other bothersome thing about it is the pop-ups when making a calls
that ask 1) Call with/without Google Voice, 2) Call with SipDroid/Phone
Call, and 3) another query to Call with/without Google Voice.

At least I know a lot more about mobile VoIP now than I did 6 months ago.
So thanks again for your help!

Original comment by kevin.m....@gmail.com on 8 Feb 2011 at 8:47