Unable to connect calls following replacement of Gizmo5 with Sipgate

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What steps will reproduce the problem?

1.  Able to connect successfully the internet phone account through my Nokia 
e71 phone

2.  Dial the call as 'Internet Call' (which worked fine with Gizmo5 registered 
in SipSorcery).  After I switched to my Sipgate account, I hear one long tone, 
followed by another long tone, then silence.

3.  When I then check my Sipgate account, it shows in the call log a missed 
call, however it did not connect in my phone.

What version of the product are you using? On what operating system?
Nokia e71 with Sipgate and Sipsorcery

Please provide any additional information below.

The SIP Account Bindings and SIP Providor Bindings seem to show up successfully 
on Sipsorcery page.

What is the problem??

Original issue reported on code.google.com by dylan.sa...@gmail.com on 19 Apr 2011 at 2:32

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can you pls paste the whole config you did on ur e71
sip settings, etc

Original comment by uzair...@gmail.com on 19 Apr 2011 at 4:15

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So - I'll comment again to be a bit more specific.  Help would be very much 
appreciated as I still have not resolved this problem!

More details below.   Again, the 'Internet Call' icon loads successfully on my 
e71 phone which means it has connected on that end - I think my problem is 
either with Sipsorcery or Sipgate.  (Again, everything was working fine until 
Gizmo went down and I tried to switch to Sipgate).   

My calls appear to be 'stopping' at Sipgate in both directions.   So, when I 
place an outgoing call on the e71, I get one long tone and nothing connects.  
When I check my Sipgate page, I see a missed call FROM my google voice #.   On 
the flip side, when I RECEIVE voicemail from people who have called on my 
google voice #, the voicemail is available only through Sipgate... this is very 
confusing to me.  

Please help!  I can add my e71 settings, but again, I do not believe the 
problem is with the phone, it is with Sipgate, Google Voice integration.

Original comment by dylan.sa...@gmail.com on 15 May 2011 at 5:38

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Delete the voicemail from your sipgate account. You don't ever want to be able 
to pick up voicemail at your sipgate account. We are only using it to convert 
phone calls from the "regular" phone network to an Internet-only call.

Original comment by easter...@gmail.com on 15 May 2011 at 6:14

• Changed state: Started
• Added labels: Priority-Low, Type-Other
• Removed labels: Priority-Medium, Type-Defect

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OK, I've deleted voicemail but the fundamental problem is still there... when I 
place outgoing calls on the e71 (via sipsorcery) they are not connecting and 
simply showing up as missed calls in Sipgate.  

Does that mean it is a problem with Sipsorcery?   I used the Simple Dial Plan 
and just replaced my Gizmo info with Sipgate info, and then started having the 
problems...

Let me know if I should post my Sipsorcery info, but again it showing as 
'registered' in my sipsorcery page.

Original comment by dylan.sa...@gmail.com on 15 May 2011 at 7:35

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I take that back... apparently the calls are connecting on some level.  
Actually the calls are showing up as 'received' in Sipgate.    And when I 
placed a test call to my cell phone, the cell phone did (eventually) ring.  But 
I can't ever hear anything on the e71 I am calling from - no ringing, no 
nothing, so I have no way of knowing if it is really connecting...

Original comment by dylan.sa...@gmail.com on 15 May 2011 at 7:44

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Part of the reason we've been slow to respond is because it sounds like you've 
set everything up properly -- especially since Google Voice is trying to call 
you on your sipgate line. Also, don't get freaked out about sipgate showing the 
call coming inbound from GV. That's how its supposed to work.

I know you're showing registered on the SIP Providers tab at SIP Sorcery. What 
about sipgate? Is your phone red or green? If it's red, then for some reason 
SIP Sorcery is actually not properly registered. A missed call at sipgate means 
that SIP Sorcery is actually not registered at sipgate and a red phone would 
confirm that. Also, on your sipgate entry on the SIP Providers tab, check the 
spelling of your "register contact". You must have 
"sip:username@sip.sipsorcery.com" in that field, replacing "username" with the 
proper spelling of your SIP Sorcery username.

If you misspelled your username in that field (and your VOIP phone shows red at 
sipgate), it would make perfect sense that GV is trying to call you there, but 
sipgate is unable to forward the incoming call anywhere, resulting in the 
missed call you are describing.

If that doesn't do it, you may be surprised by the number of (weird) errors 
that have been resolved by deleting and recreating your sipgate account, your 
SIP Sorcery account, or both.

Original comment by easter...@gmail.com on 15 May 2011 at 7:52

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Okay, skip my previous reply. You experiencing the classic "one way audio" 
problem. Some people have some luck putting their ATA in the DMZ. Others are 
able to get away with opening ports on their firewall to ease things.

Unfortunately, the fact that outbound calls are happening (even though you 
can't hear), that means the scripts -- the only things we really distribute and 
support here -- are working fine. We can keep trying suggestions here, but you 
will find a larger peer population and maybe even dedicated support if you try 
the forums at sipgate, SIP Sorcery or SIP softphones, like X-Lite. Again, all 
we do here is make sure when you dial a phone number from within your SIP 
client, the phone number you called rings. The sound works for most people 
first try, but all it takes is for your ISP to mess with your networking even a 
little bit and it may never work. Are you using your E71 on wifi? 3G? 

Original comment by easter...@gmail.com on 15 May 2011 at 8:01

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Also, if you log into SIP Sorcery while placing a call. Go to the Console tab 
and click Connect before placing a call from your SIP client. You should see a 
line that reads "Return call received from Google Voice in 2.399 seconds" (or 
something along those lines). If instead you see a line that reads "Timed out 
waiting for return call from Google Voice", then please see my earlier reply 
that you may have misspelled your username on the "Register contact" line in 
SIP Sorcery. Everything would appear normal, and the "normal" phone number you 
called would ring but have no audio if you misspelled something in the 
"register contact" field.

Original comment by easter...@gmail.com on 15 May 2011 at 8:18

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Closing as no reply heard on suggestions 10 months later. Closing as Invalid as 
the scripts are completing the call and the "no audio" problem indicates 
network issues, not problems with the script.

Original comment by easter...@gmail.com on 1 Mar 2012 at 10:30

• Changed state: Invalid