Newbie - sipgate->sipsorcery->sipdroid or X-Lite (Registration error:408 request timeout)

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-What steps will reproduce the problem?
1. Trying to connect to my sipsorcery account with X-Lite or sipdroid.

-What is the expected output? What do you see instead?
Want to be able to connect.

-What version of the product are you using? On what operating system?
sipsorcery.com website.  Client is X-Lite on Windows 7 or sipdroid on Droid.

-Please provide any additional information below.

I am trying to get my X-Lite software or sipdroid (Droid phone) to connect to 
my sipsorcery/sipgate accounts.  I have followed the instructions "Unlimited 
Free Calling With Google Voice" 
http://docs.google.com/Doc?docid=0Ae8glDUXDsh9ZGR2eG43cjRfMzNkOTM4ZjNjeA&hl=en 
but I get stuck in section 8, step 4.  

For example, X-Lite gives me the error "Registration error: 408 - Request 
Timeout".  I have disabled all firewalls (Windows 7) and removed my Linksys 
Router from the equation and still get the same error.  Sipdroid can't connect 
either but doesn't give any specific error.

I am a newbie with this so if I am posting to the wrong place or you need more 
information, please let me know.  Thanks!

Original issue reported on code.google.com by ashley.m...@gmail.com on 9 Jun 2010 at 12:39

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Have you checked if SIP port is open? Go to command prompt (Start / Run / cmd 
<Enter> and try this:

telnet sipsorcery.com 5060

You should be able to connect to the server and see blank screen. You also 
should be getting some "brick" chars in response to <Enter> key.

If this doesn't happen, something is still blocking your port.

Oh... if you're not familiar with telnet, you need to press Ctrl-] and then type

quit

> Mike

Original comment by mte...@gmail.com on 9 Jun 2010 at 7:55

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• Removed labels: Priority-Medium, Type-Defect

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@mtelis: telnet is not installed by default in Win7.

@OP: Try making sure you're using the most recent Beta of X-Lite (version 4), 
since version 3 doesn't work well in Win 7.

But since you indicate that it's not working in either X-Lite or sipdroid, 
there's probably something else going on.  Recheck that you've set up 
everything correctly.  Take a look at section 14 of the instructions on the 
document you linked to, which gives screenshots of the proper setup in 
SIPSorcery.

Original comment by bens...@gmail.com on 9 Jun 2010 at 9:39

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Well, there is Putty, a free Telnet/SSH client:

http://www.chiark.greenend.org.uk/~sgtatham/putty/

Original comment by mte...@gmail.com on 10 Jun 2010 at 3:55

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Ashley, any update from the last 15 days?

Original comment by easter...@gmail.com on 24 Jun 2010 at 12:51

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Sorry, I will try to look at it again tonight.  I guess the only thing useful I 
can do is post some screenshots of my sipsorcery account and my X-Lite params.  

I had no problems telnetting to sipsorcery.com 5060

Original comment by ashley.m...@gmail.com on 24 Jun 2010 at 1:02

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All, 

Please see screenshots of my situation at http://mortperformance.com/sip.html
Telnet to sipsorcery.com 5060 seems to work fine.  Any ideas?  
Thanks!

Original comment by ashley.m...@gmail.com on 9 Jul 2010 at 3:04

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Ashley I just walked another person through a series of quirks in the various 
systems, and the last step she needed to perform was create a new SIP Sorcery 
account, and fully loaded it up with her two sets of sipgate credentials and 
the SimpleDialPlan.

I've also had 403 Forbidden when I specified my auth username but didn't 
exactly match the case as I had specified it when I created my account. I just 
took a quick look at your SS panel again and saw that you have all lowers. I 
would try deleting and recreating the SIP Sorcery account.

Original comment by easter...@gmail.com on 9 Jul 2010 at 4:11

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As far as I can see, you're getting registration error 403, not 408. 403 means 
that you provided incorrect credentials (SIP account name / password).

Go to Sipsorcery portal / SIP accounts, click on your SIP account and you'll 
see its name and password. Make sure they are the same you enter on X-Like SIP 
account configuration page.

Original comment by mte...@gmail.com on 9 Jul 2010 at 4:28

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I got 403 because I was trying every possible password and domain (sipgate and 
sipsorcery).  I deleted and recreated my sipsorcery account but still can't log 
in to sipsorcery from X-Lite.

Interestingly, if I change X-Lite to use all my sipgate.com info, I log in and 
can call X-Lite from my cell phone.  Does that help or indicate anything?

Original comment by ashley.m...@gmail.com on 9 Jul 2010 at 4:39

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Note, I still get 408 when I try anything from X-Lite going to sipsorcery.com

Original comment by ashley.m...@gmail.com on 9 Jul 2010 at 4:44

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Are you using sipsorcery.com as your domain and sip1.sipsorcery.com as your 
proxy or sip1.sipsorcery.com for both? Your login domain should be 
sipsorcery.com and your proxy should be sip1.sipsorcery.com. The fact that 
you're able to log into sipgate means that you understand the layout of where 
to place the username and where to place the domain. I'm wondering if you have 
entered a proxy for sipgate and are not clearing that out when switching back 
to SIP Sorcery.

403 really means that the username, password, auth username, domain, and proxy 
are not aligned with one another.

Original comment by easter...@gmail.com on 9 Jul 2010 at 4:45

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Ah ok, chancing my proxy in X-Lite to sip1.sipsorcery.com fixed it.  I had been 
using sipsorcery.com for fields like in the screenshots.

Original comment by ashley.m...@gmail.com on 9 Jul 2010 at 4:49

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Got it. Thanks for working with us to get through it. I will need to update the 
screenshot.

Original comment by easter...@gmail.com on 9 Jul 2010 at 5:08

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Original comment by easter...@gmail.com on 8 Feb 2011 at 2:22

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