X-Lite 4 No Free Calls using simple dial plan and Sipgate

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What steps will reproduce the problem?
1.dialing calls from touchpad
2.minutes are deducted from Sipgate 
3.

What is the expected output? What do you see instead?
The Free minutes sipgate gave for signing up not to be
deducted,
Using X-Lite4 They are deducted but not on X-Lite3

What version of the product are you using? On what operating system?
X-Lite4 with Sipsorcery Simple dial plan and Sipgate free.

Please provide any additional information below.
I can't see why one version of softphone would deduct minutes
and the other one doesnt is there some type of digits I should
dial before placing a local call I only use the 7 digits.

Also X-Lite4 is very laggy my mouse freezes at times I'm on XP home
32 bit.

Thanks Lisa

Original issue reported on code.google.com by divakane...@gmail.com on 24 Jun 2010 at 11:51

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Hi Lisa, the only thing I can think of is that you never finished the setup 
process on the copy of X-Lite that is burning minutes. If you recall, there's a 
step in the process where I encourage people to hook up X-Lite directly to 
sipgate solely for the purpose of verifying the sipgate line with Google Voice. 
You only need to do that once, however, when first signing up for sipgate. You 
don't need to repeat that process for each device or software client that you 
attach to SIP Sorcery.

So my guess is that your X-Lite 4 is configured with your sipgate credentials 
while you completed the setup for your copy of X-Lite 3 and have since deleted 
the sipgate credentials and replaced them with your SIP Sorcery credentials.

Original comment by easter...@gmail.com on 25 Jun 2010 at 12:31

• Changed state: Started
• Added labels: Priority-Low, Type-Other
• Removed labels: Priority-Medium, Type-Defect

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Original comment by easter...@gmail.com on 25 Jun 2010 at 12:33

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Ok I will test that out I swear I transfered the exact same credentials to 3 
that I had in 4 for my test,

I just switched to 3 to test my theory and 3 worked so I will have another go 
and see. 

I am using another type plan on 3 as a backup in case there is/was any troubles 
with the sipgate/sipsorcery setup on 4 and vis versa.

I will let you know the outcome.

Thanks Lisa

Original comment by divakane...@gmail.com on 25 Jun 2010 at 1:56

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Hi 

Just an update, I uninstalled X-Lite4 beta my machine did not agree with it.

I'm using Sipsorcery/Sipgate with NCH Express Talk and it seems to be working
with out deducting the minutes from my Sipgate account,

although on an odd note
Express Talk has 11 checked spots on my Firewall exceptions which 10 of them 
are the same Express Talk RTP incoming audio (UDP) and one SIP incoming calls 
(UDP)
maybe its just a glitch I will uncheck the odd ones.

Thanks Lisa

Original comment by divakane...@gmail.com on 25 Jun 2010 at 2:13

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Unless a specific client tunnels the audio, all SIP clients should use the same 
firewall ports. Now I use TCP for audio so I don't have any ports specifically 
opened on my firewall. It sounds like you're on your way so I'm going to close 
this for now. You may continue to post here if you need more assistance.

Original comment by easter...@gmail.com on 2 Jul 2010 at 1:16

• Changed state: Done