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Sunr1ses / google-voice-sipsorcery-dialplans

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unable to register sipgate, sipgate shows as offline, softphone times out, x lite failed to enable #72

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1.sipgate account shows voip phone as offline
2.sipgate softphone "Login Failed, SIP connection timed out"
3.xlite 4.0 "all accounts failed to enable..."

What is the expected output? What do you see instead?

What version of the product are you using? On what operating system?
sipgate (one ph#, area code 951 - local to my address)
x lite 3.0 & 4.0
Windows 7
Atheros AR8132 PCI-E Fast Ethernet Controller
Ambit U1OC108 router

Please provide any additional information below.

I have a GV # works fine with cell phone
I was able to add sipgate to sipsorcery, but registered box did not check.
I was able to activate xlite with the sipsorcery info, but calls would not go 
thru.

I'm aware that this issue with activating sipgate maybe router/firewall 
problems, but am not well versed in this type of configuration.  I would need 
detailed, "how to..." Step by Step instructions. I'm afraid of really messing 
things up.

I am hoping someone here has had the same issues with sipgate and can share 
their remedy.

let me know what additional info, log files etc. you might need to troubleshoot.

Thanks so much

Original issue reported on code.google.com by jewel.va...@gmail.com on 4 Jul 2010 at 4:25

GoogleCodeExporter commented 9 years ago 
First and foremost, thank you for opening a ticket! This makes managing 
everyone's questions *much* easier.

Have you successfully added your "regular" sipgate phone number to your Google 
Voice managed phone list? If you haven't, take a second to configure forwarding 
in your sipgate account to forward calls to your cellphone number. Then add the 
"regular" sipgate number to your Google Voice account. Your phone will ring for 
an incoming call. Answer it and type in the 2-digit code to verify the line in 
GV. Next, DELETE THE FORWARDING you just setup in sipgate that forwards all 
incoming calls to your cellphone's phone number. Now, moving on.

1) You didn't mention creating the second sipgate VoIP phone, nor did you 
mention configuring both sipgate lines in your SIP Sorcery account.

2) When you say "activating sipgate", that's not a term we use frequently 
around here. You either log into a service with a client, or your calls will 
pass through a service. Your client logs into SIP Sorcery, but when the calls 
are in progress, sipgate will communicate directly with your SIP client (xlite 
in this case) to pass the call audio back and forth. That's where the 
firewall/router issue with sipgate can appear.

I recently had an issue where one of my two sipgate registrations were not 
working. I ended up disabling the VoIP phone that would not register at sipgate 
and re-enabling it in order to fix the problem.

Please make sure you have two VoIP phones defined in your sipgate account, with 
two sets of SIP credentials, and two lines appearing in your SIP Sorcery SIP 
Providers page, one called "sipgate line 1" and the other "sipgate line 2" (or 
something similar). It is also critical to delete the voicemail device from 
your sipgate account and make doubly sure that you have deleted any forwarding 
you configured above if you needed to register the sipgate line in your GV 
account.

Original comment by easter...@gmail.com on 4 Jul 2010 at 5:08

GoogleCodeExporter commented 9 years ago 
Thank you so much for quick response! (other than a auto response to my email 
to support at sipgate 2 days ago, I have not been able to work thru this with 
them).

"Have you successfully added your "regular" sipgate phone number to your Google 
Voice managed phone list? If you haven't, take a second to configure forwarding 
in your sipgate account to forward calls to your cellphone number. Then add the 
"regular" sipgate number to your Google Voice account. Your phone will ring for 
an incoming call. Answer it and type in the 2-digit code to verify the line in 
GV."

I have followed your first suggestion to this stopping point:

have forwarded sipgate to my cell#, 
have sent "verify now" from GV to sipgate #

GV unable to verify "try again"
cell did not ring
no call showing in sipgate

have attached screen shot of sipgate screen (have never had voip phones show 
online)

Original comment by jewel.va...@gmail.com on 4 Jul 2010 at 6:36

Attachments:

GoogleCodeExporter commented 9 years ago 
Do you have a second cellphone you could use to call your sipgate number 
(particularly since its free today). If not, can you forward your sipgate 
number to your home phone and call your sipgate number from your cellphone? I 
want to know what you hear when you call your sipgate number, but not from the 
phone that sipgate is configured to ring.

Original comment by easter...@gmail.com on 4 Jul 2010 at 7:18

GoogleCodeExporter commented 9 years ago 
when i call the sipgate # i get a recording from verizon that the number is 
either "disconnected, unavailable, or no longer in service."  Since starting 
with sipgate I have never been able to dial in. 

also including screenshot of sipsorcery

Original comment by jewel.va...@gmail.com on 4 Jul 2010 at 7:30

Attachments:

GoogleCodeExporter commented 9 years ago 
ah, okay. how about deleting your sipgate account and trying again? we've seen 
that fix weird problems in each type of account more than a few times 
throughout this exercise. the number they assigned to you should always ring.

Original comment by easter...@gmail.com on 4 Jul 2010 at 7:33

GoogleCodeExporter commented 9 years ago 
that sipgate account was my 3rd try, I've run out of emails, and cell phones to 
use! Ha Ha! I will go back to one of the other 2 I opened, and try again.

I will update you on my progress

Original comment by jewel.va...@gmail.com on 4 Jul 2010 at 8:32

GoogleCodeExporter commented 9 years ago 
Once is an oddity, twice is a pattern. Three times? Well.. let's just say 
something else has to be going on. Perhaps you can delete the assigned phone 
number and sign up for a new free number without deleting the account. It just 
seems like it wasn't provisioned properly.

Original comment by easter...@gmail.com on 4 Jul 2010 at 8:44

GoogleCodeExporter commented 9 years ago 
Ok, 4th time was not lucky.

Same scenario. Opened new email address, used a friends cell phone and opened a 
new sipgate account.  Exact same results.

Unable to put through a call to the sipgate# using various phones; Cell, Yahoo 
voice, friends cell (cells are all verizon, but shouldn't make a difference)

I'm guessing that until I hear back from sipgate support, I'm stuck. 

Do you know of an alternative voip I could try?  I haven't had any problems 
with Yahoo Voice and GV is working fine as far as it's capable without the voip 
attached.

Thanks again for your promptness to my questions.

Jewel

Original comment by jewel.va...@gmail.com on 4 Jul 2010 at 10:11

GoogleCodeExporter commented 9 years ago 
I'm sorry this is giving you so much trouble. Its so weird. You can also try 
visiting http://ipcomms.net and clicking the link for a free line up top. You 
can only sign up for free by speaking with a human, but they have a nearly 
identical setup. Stick to your guns about wanting just a free line. Just like 
sipgate, you should get 2 sets of SIP credentials, one for each VoIP client. 
Let us know when you have your credentials.

You may also try ipkall. Much quicker setup, but I believe they only support 
one VoIP client per line. Don't worry about the fact that IPKall only gives out 
numbers in washington state, it makes NO DIFFERENCE to us.

Original comment by easter...@gmail.com on 5 Jul 2010 at 12:00

GoogleCodeExporter commented 9 years ago 
Update:

I was able to set up ipkall# with iptel.org. on xlite softphone.  Works great, 
was able to verify number with GV. Honestly, after the frustration with sipgate 
I was thrilled to have accomplished that much!

But as you mentioned, ipkall only supports one client per line. So, I'm still 
going to have to find a setup that supports two voip?  

So,

Original comment by jewel.va...@gmail.com on 5 Jul 2010 at 7:09

GoogleCodeExporter commented 9 years ago 
If you configure SIP Sorcery with your IPKall credentials, make sure you enter 
in the register contact field

sipsorceryusername@sip1.sipsorcery.com

replacing sipsorceryusername for your actual SS user name. Then if you can 
enter a proxy server in the new xlite, also enter sip1.sipsorcery.com as your 
proxy server. This action, although I haven't tested it so I'm not sure how 
well it works, should ensure that you receive all the calls that come in 
through IPKall. If you don't do that, I believe you still have a chance that 
you may miss 50% of the inbound calls you receive and 50% of your outbound 
calls may not go through.

You can complete the setup from here. I'll leave this ticket open so you can 
post your success rate (i.e. make a LOT of calls with it, get some phone 
numbers from podlinez and listen to some podcasts)

Original comment by easter...@gmail.com on 5 Jul 2010 at 1:33

GoogleCodeExporter commented 9 years ago 
UPDATE

Well, for some reason sipgate is working fine for me today!
I logged in and was able to configure to xlite and incoming and outgoing calls 
are working fine.  Was also able to verify# with GV.

My new dilemma is that I am not able to configure the xlite to sipsorcery.
sipgate registers fine, I have the checkmark :), and I have followed the step 
by step from the "Free calling" GV tutorial, but continue to receive either 
#408 time out, or 403 Forbidden on the xlite after inputting the data.

I was able to configure the xlite to sipsorcery when I had the ipkall/iptel #  

As this is a whole different ball game, should I start a new issue?

Original comment by jewel.va...@gmail.com on 6 Jul 2010 at 12:25

Attachments:

GoogleCodeExporter commented 9 years ago 
No, no, no need to open a new ticket. You're good! So when you configure xlite 
to log into SIP Sorcery, you're getting a 408 or 403? But it worked before?

Please expand the entries for your sipgate registrations and check to make sure 
that one of your lines registers "username@sip1.sipsorcery.com" as the contact 
and give the other "username@sip2.sipsorcery.com" as the contact. Also I would 
change the proxy server in xilite to sip1.sipsorcery.com, but only change one 
thing at a time so you have the best idea what fixed it.

Double check your SIP Sorcery and X-Lite configs against those shown in the 
HOWTO document. I may need to update the images if the examples shown don't 
quite work for you.

Original comment by easter...@gmail.com on 6 Jul 2010 at 1:34

GoogleCodeExporter commented 9 years ago 
I was able to connect xlite to sipsorcery witht he ipkall/iptel account 
yesterday. I deleted the iptel from sipsorcery when I added the sipgate.

Tbe registrations for sip gate do not show as sip1 and sip2.  Both show as 
sip:username@sipsorcery.com

I'm attaching a screenshot showing the HOWTO xlite config, and my config.

Original comment by jewel.va...@gmail.com on 6 Jul 2010 at 2:00

Attachments:

GoogleCodeExporter commented 9 years ago 
Go to your SIP Providers page and click on your first sipgate entry. The 
details will pop up in a new window in the middle. Look for the "Register 
Contact" field. Make sure one of them reads:

sip:username@sip1.sipsorcery.com

then click the Update button, highlight the other sipgate entry, and change its 
"Register Contact" field to read:

sip:username@sip2.sipsorcery.com

and click the Update button on that one.

Don't let it confuse you that yes, X-Lite will only be logged into SIP Sorcery 
as a SIP client just once but SIP Sorcery itself is logged into sipgate twice 
as a SIP client. SIP Sorcery was designed from the beginning to support dozens 
of VoIP phone lines with custom routing of inbound and outbound calls based on 
all sorts of criteria. Each set of SIP credentials constitutes an additional 
phone line that SIP Sorcery is capable of using for calls.

Original comment by easter...@gmail.com on 6 Jul 2010 at 2:10

GoogleCodeExporter commented 9 years ago 
Ok, made those changes, and after the update now have sip1 and sip2, I changed 
proxy to read sip1..., but am still receiving the 403 error.

I've made different changes, one at a time, but not getting connected.

receiving the 403 forbidden error. Would a copy of my xlite diagnostic log 
help?  I've looked at it, but can't tell what's good versus whats not.

Original comment by jewel.va...@gmail.com on 6 Jul 2010 at 2:40

GoogleCodeExporter commented 9 years ago 
I know that you've been able to successfully login in the past, but the SIP 
accounts that SIP Sorcery is using really should have no effect on whether or 
not you are allowed to login to SS with your SIP client. Two thoughts come to 
mind:

1) I don't know if you've ever deleted and recreated your SIP Sorcery account. 
Its strange but that has corrected numerous strange errors people have 
experienced, and

2) I experience 403 on my Nokia tablet when I specify separate authentication 
details and don't match the case of my SIP Sorcery login. I know you were able 
to successfully connect in the past, so unless you completely redid your xlite 
setup, I doubt this is the issue.

You may wish to completely remove both of your sipgate entries from the SIP 
Providers page and see if the 403 goes away -- see if you can login without 
having any SIP Providers configured. I can't see how its related. If it doesn't 
change, and you don't mind taking the time, I would delete and recreate the SIP 
Sorcery account.

Don't get nervous about deleting something you just got working -- its supposed 
to work the way you currently have it the first time and every time.

Original comment by easter...@gmail.com on 6 Jul 2010 at 4:17

GoogleCodeExporter commented 9 years ago 
That was it!  I created a new sipsorcery account. The xlite logged in, no 
problem.

I added the two sipgate entries; sip1 and sip2, both registered

With using; domain: sipsorcery.com and proxy:sip1.sipsorcery.com I am able to 
receive incoming calls to sipgate#, but outgoing I get a "temp unavailable" 
recording.

By continuing with the "HOWto" tutorial, I'm guessing that will resolve the 
outgoing issue?  or do I need to perform another step?

Again, thank you so much for the timely responses and great troubleshooting.

Original comment by jewel.va...@gmail.com on 6 Jul 2010 at 5:12

GoogleCodeExporter commented 9 years ago 
Have you copied and customized a dialplan yet? If not, click on the Source tab 
at the top of this page, then click on SimpleDialPlan on the right. When the 
script comes up, click "View raw file" in the lower right corner.

Hit Ctrl-A on your keyboard to highlight the entire script, then Ctrl-C to copy 
it. Next, log into your SIP Sorcery account, click Dial Plans, then click 
Default. Erase the small, default dial plan shown in there and hit Ctrl-V to 
paste in a copy of the SimpleDialPlan you copied earlier. This script 
constitutes "the brain" of the whole solution here. The other steps were just 
to convert your GV line into a SIP-compatible VoIP line. The script automates 
the call routing and the setup is brain dead without it.

At the top of the script, you need to customize a few entries:

1) Your area code,
2) Your Google Voice username and password
3) Enter your "regular" sipgate phone number in the CB_NUMBER field (with the 
leading "1")

This script only needs to be an outbound plan. You do not need any plan to 
serve as an inbound plan. Also, be glad you signed up for sipgate when you did, 
as it now appears they just ran out of regular phone numbers! No new signups 
for the time being.

Original comment by easter...@gmail.com on 6 Jul 2010 at 5:27

GoogleCodeExporter commented 9 years ago 
O MY Gosh!!!

It works perfectly.

Thank you so much for all your help.  Honestly, without the hiccups with 
sipgate and sipsorcery, the setup is quick and easy the way you have it set up.

Original comment by jewel.va...@gmail.com on 6 Jul 2010 at 7:04

GoogleCodeExporter commented 9 years ago 
Phew! Thanks for sticking it out with me, I appreciate your patience and 
perseverance. 

Now you can connect any number of SIP clients to your SIP Sorcery account and 
they will all enjoy unlimited calling to US and Canadian phone numbers.

Congratulations and enjoy!

Original comment by easter...@gmail.com on 6 Jul 2010 at 9:30