A big thank-you from the unemployed. BUT cannot make calls

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Calling using X-lite, has sipgate, sip sorcery and GV
2. Was able to make calls last two months
3. Problem started from past two days

What is the expected output? What do you see instead?
Cannot make outbound calls. call failed: not found (illegal format)- the person 
you are calling is unavailable. please try again

What version of the product are you using? On what operating system?
Version 3.0 build 56125

Please provide any additional information below.

As mentioned did all the installation as mentioned, problem arose just two days 
back. Sipgate did not offer me free 60 domestic minutes this month. Is this a 
problem? 

You guys did a great favor by putting this up, it is unfair on my part to ask 
again. But I am unemployed now and using YOUR service to call companies. 

I do not know basics of what's going on with all this. I just followed you 
instructions in Google docs. Ready to learn if you want me to. 

Thank a ton,
saM. 

Original issue reported on code.google.com by prashiel...@gmail.com on 21 Aug 2010 at 12:05

[GoogleCodeExporter]

Hey Sam, thanks for opening a ticket and thanks for the kind words. I'm sorry 
you're having trouble.

First things first, you never use the 60 free minutes from sipgate unless 
something is misconfigured. I have had my 60 original minutes for almost a year 
now. Please check your X-Lite configuration and make sure that it is configured 
to log into SIP Sorcery. With X-Lite running, click the leftmost down arrow in 
the top left corner and choose SIP Account Settings. In the SIP Account 
Settings window, click the Properties button on the right.

Make sure your SIP Sorcery userid is entered in both the "User name" and 
"Authorization user name" fields. The domain should be sipsorcery.com and 
"Register with domain" should be checked with proxy selected and sipsorcery.com 
entered there as well.

If you've been using your minutes until you exhaust 60 free minutes a month, 
there's definitely something amiss in the config. Double check your settings 
and check back here.

Original comment by easter...@gmail.com on 21 Aug 2010 at 1:13

• Changed state: Started
• Added labels: Priority-Low, Type-Other
• Removed labels: Priority-Medium, Type-Defect

[GoogleCodeExporter]

Hello there,

Thank you again for your quick reply. 

I went back to check the settings and found that the dial plan needs my google 
account password. I happened to change my password couple of days back and that 
is the reason I was not able to make outbound calls. 

One more thing is I use sipsorcery.com;transport=udp instead of sipsorcery.com. 
If I am using only sipsorcery.com I wont be able to hear anything after the 
first ring. 

As mentioned I dont understand whats going on, but thought these answers might 
be helpful to someone else. 

Apart from this I have got two more questions. 

1. You guys are serving others with your knowledge. Is it legal what we are 
doing here? Also, why you guys are doing this?

2. Is there anything I could do to serve this community?

Thank you once again,
saM. 

Original comment by prashiel...@gmail.com on 21 Aug 2010 at 3:21

[GoogleCodeExporter]

> One more thing is I use sipsorcery.com;transport=udp instead of 
sipsorcery.com.
> If I am using only sipsorcery.com I wont be able to hear anything after the
> first ring.

Sipsorcery is using UDP. Most of the ATAs and softphones either have setting 
for protocol (TCP/UDP/TLS) or automatically detect proper protocol. With X-Lite 
you need to  use this little trick to force UDP. Its elder sister, Bria (from 
the same vendor) has setting for transport protocol.

Original comment by mte...@gmail.com on 21 Aug 2010 at 5:18

[GoogleCodeExporter]

Wow, that's an interesting twist! Was that an X-Lite specific error? I wonder 
if there's anything we can do with the dialplan to improve the error reporting 
in specific clients, such as X-lite. Also your "transport=udp" tweak is news to 
me. Where do you use it? In the domain field or the proxy field? There are so 
many people who have reported one-way audio. Hopefully that will help them out.

As to your questions..

1) This is absolutely legal. It may not be cost effective for the services that 
convert our calls into SIP for free, but it is completely legal.

1a) I don't know how familiar you are with the Free Software movement and the 
history of Linux, but I've been a Free Software user and advocate for 16 years. 
Check out the movie Revolution OS to learn about what motivates me.

Once I figured out the process to add SIP calling to GV and watched the same 
questions get asked again and again in the forum, I sat down and wrote the Free 
Calling HOWTO and asked other people to add pictures showing how to setup 
various softphones and devices to use this service. I eventually needed a 
better place to manage everyone's questions and keep Mike's scripts updated, so 
I created this site to manage it all. I'm sure you realize this really has 
nothing to do with Google Voice, so I wanted to get it out of the forum anyway.

Mike, who must be the world's leading developer of SIP Sorcery scripts, was 
kind enough to join us over here and help us newbies get up to speed. He tweaks 
the scripts to add new features and even fix issues that users have experienced 
due to the specific equipment they're using. No matter how far back in time I 
look, I keep finding scripts that he has written. It seems he's been doing this 
for years.

All I did was write a document that makes it easy for regular people to get 
free calling using a variety of methods, with Mike's SIP Sorcery scripts being 
the one tried-and-true way of making guaranteed free calls no matter what the 
cellular carriers do.

2) How can you help? While SIP Sorcery seems central to this process, all they 
did for us in the simplest sense is automate the process of initiating an 
outbound call at the GV web site and answering the inbound call that completes 
the callout when answered. If you see people in the forum who are looking for 
free VoIP calling on a smartphone, you can help them understand that the very 
easiest thing to do is sign up at sipgate, connect a SIP client to sipgate, add 
the sipgate line to GV, and place calls via the GV website.

I don't want people to think that they missed the boat. The main difference 
between the simple setup I just gave and what Mike has given us with the Simple 
Dialplan is that with the SDP you can dial right from you SIP client vs 
initiating a call via the GV website and waiting for the return call. There are 
obviously MANY more features that Mike gives us in his scripts, but if someone 
just wants free calling with VoIP, they can set it up in about 10 minutes.

Original comment by easter...@gmail.com on 21 Aug 2010 at 6:10

[GoogleCodeExporter]

sipsorcery.com;transport=udp

goes to the "SIP proxy" field of account settings. Protocol selection should be 
done in the client, I don't see how I could do it in the dialplan.

Original comment by mte...@gmail.com on 21 Aug 2010 at 6:43

[GoogleCodeExporter]

Hey Mike, I was referring to the fact that the error message read that the 
party being called is unavailable when in fact the GV password was incorrect. 
Can you force a different kind of error message when the GV login fails? or do 
you only have a generic code when the GV call fails for any reason?

Original comment by easter...@gmail.com on 21 Aug 2010 at 6:49

[GoogleCodeExporter]

Oh, sorry for misunderstanding! Unfortunately, the server is not specific about 
the reason why sys.GoogleVoiceCall failed.

Anyway, what you do when your dialplan doesn't work? -- you check the Console. 
If it says _rnr_se key was not found most probably your login/password is 
incorrect.

Original comment by mte...@gmail.com on 21 Aug 2010 at 7:59

[GoogleCodeExporter]

@easter

How come you still have your 60 minutes credit in your account? Mine was gone 
long time ago even I didn't use them. I heard that if you don't use the credit 
within one month, it will automatically be terminated. 

Original comment by victor...@gmail.com on 7 Sep 2010 at 9:02

[GoogleCodeExporter]

Closing due to inactivity.

Original comment by easter...@gmail.com on 8 Feb 2011 at 1:31

• Changed state: Done