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Super-Visions / sv-auto-dispatch

iTop Auto dispatch tickets
GNU Affero General Public License v3.0
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Unable to see every dispatch rule at service on the customer contract tab #2

Closed pmendoza12 closed 4 years ago

pmendoza12 commented 4 years ago

After installing The module sv-auto-dispatch, i can see the Dispatch rules menu, and I can create a new one! . But I don´t know where to assign this rules to the Services on the customer contact, i can not see any tab or option where to associate the dispatch rule to the Services.

this is my configuration and the version instalation...

iTopVersion: 2.7.0-1
iTopBuild: 5541
iTopBuildDate: 2020-04-01 17:42:11
DataModelVersion: 2.7.0
MySQLVersion: 8.0.17
PHPVersion: 7.2.15
OSVersion: WINNT
WebServerVersion: Microsoft-IIS/8.5
PHPModules: Core, bcmath, calendar, ctype, date, filter, hash, iconv, json, SPL, pcre, readline, Reflection, session, standard, mysqlnd, tokenizer, zip, zlib, libxml, dom, PDO, bz2, SimpleXML, xml, wddx, xmlreader, xmlwriter, cgi-fcgi, imap, curl, gd, gettext, mysqli, mbstring, openssl, soap, xmlrpc, ldap, Phar, com_dotnet, sqlite3, odbc
ItopSetting/cron_max_execution_time: 600
ItopSetting/timezone: America/La_Paz
PHPSetting/memory_limit: 128M
PHPSetting/max_execution_time: 300
PHPSetting/upload_max_filesize: 32M
PHPSetting/post_max_size: 32M
MySQLSetting/max_allowed_packet: 104857600
MySQLSetting/key_buffer_size: 33554432
MySQLSetting/query_cache_size:
MySQLStatus/Key_read_requests: 2317
MySQLStatus/Key_reads: 37
InstallDate: 2020-07-13 14:07:07
InstallPath: E:\inetpub\wwwroot\iTop\web/
---- Installation choices ----
InstalledExtension/itop-config-mgmt-core/2.7.0-1
InstalledExtension/itop-config-mgmt-datacenter/2.7.0-1
InstalledExtension/itop-config-mgmt-end-user/2.7.0-1
InstalledExtension/itop-config-mgmt-storage/2.7.0-1
InstalledExtension/itop-config-mgmt-virtualization/2.7.0-1
InstalledExtension/itop-service-mgmt-enterprise/2.7.0-1
InstalledExtension/itop-ticket-mgmt-itil-user-request/2.7.0-1
InstalledExtension/itop-ticket-mgmt-itil-incident/2.7.0-1
InstalledExtension/itop-ticket-mgmt-itil-enhanced-portal/2.7.0-1
InstalledExtension/itop-ticket-mgmt-itil/2.7.0-1
InstalledExtension/itop-change-mgmt-itil/2.7.0-1
InstalledExtension/itop-kown-error-mgmt/2.7.0-1
InstalledExtension/itop-problem-mgmt/2.7.0-1
InstalledExtension/combodo-autoclose-ticket/1.0.1 (Extension)
InstalledExtension/contact_ticket/1.0.0 (Extension)
InstalledExtension/fieldproject1-module/1.0.0 (Extension)
InstalledExtension/fieldservicefamily-module/1.0.0 (Extension)
InstalledExtension/ldap-data-collector/1.2.0 (Extension)
InstalledExtension/samplefield_inciden-module/1.0.0 (Extension)
InstalledExtension/sv-auto-dispatch/1.0.1 (Extension)
InstalledExtension/WorkOrderTemplate/1.0.0 (Extension)
InstalledExtension/combodo-approval-process-automation/2.0.1 (iTop Hub)
InstalledExtension/combodo-configurator-for-automatic-object-creation/1.1.2 (iTop Hub)
InstalledExtension/combodo-customized-request-forms/2.0.14 (iTop Hub)
InstalledExtension/combodo-db-tools/1.0.7 (iTop Hub)
InstalledExtension/combodo-dispatch-incident/1.1.4 (iTop Hub)
InstalledExtension/combodo-dispatch-userrequest/1.1.5 (iTop Hub)
InstalledExtension/combodo-mail-to-ticket-automation/3.1.0 (iTop Hub)
InstalledExtension/combodo-predefined-response-models/1.1.4 (iTop Hub)
InstalledExtension/customer-survey/2.4.2 (iTop Hub)
InstalledExtension/combodo-send-updates-by-email/1.2.0 (iTop Hub)
InstalledExtension/itop-admin-delegation-profiles/0.1.0 (iTop Hub)
InstalledExtension/itop-communications/1.1.0 (iTop Hub)
InstalledExtension/combodo-user-actions-configurator/1.3.2 (iTop Hub)
InstalledExtension/combodo-data-synchronization-dashboard/1.0.0 (iTop Hub)
InstalledExtension/molkobain-console-tooltips/1.1.2 (iTop Hub)
InstalledExtension/molkobain-portal-mosaic-service-catalog/1.0.0 (iTop Hub)
InstalledExtension/combodo-sla-considering-business-hours/2.1.7 (Extension)
---- Actual modules installed ----
InstalledModule/approval-base: 3.0.1
InstalledModule/authent-cas: 2.7.0
InstalledModule/authent-external: 2.7.0
InstalledModule/authent-ldap: 2.7.0
InstalledModule/authent-local: 2.7.0
InstalledModule/combodo-autoclose-ticket: 1.0.1
InstalledModule/combodo-db-tools: 2.7.0
InstalledModule/combodo-email-synchro: 3.2.0
InstalledModule/itop-attachments: 2.7.0
InstalledModule/itop-backup: 2.7.0
InstalledModule/itop-config-mgmt: 2.7.0
InstalledModule/itop-config: 2.7.0
InstalledModule/itop-datacenter-mgmt: 2.7.0
InstalledModule/itop-endusers-devices: 2.7.0
InstalledModule/itop-files-information: 2.7.0
InstalledModule/itop-hub-connector: 2.7.0
InstalledModule/itop-ldap-collector: 1.0.1
InstalledModule/itop-object-copier: 1.3.2
InstalledModule/itop-portal-base: 2.7.0
InstalledModule/itop-portal: 2.7.0
InstalledModule/itop-profiles-itil: 2.7.0
InstalledModule/itop-sla-computation: 2.7.0
InstalledModule/itop-standard-email-synchro: 3.1.0
InstalledModule/itop-stencils: 1.0.6
InstalledModule/itop-storage-mgmt: 2.7.0
InstalledModule/itop-tickets: 2.7.0
InstalledModule/itop-virtualization-mgmt: 2.7.0
InstalledModule/itop-welcome-itil: 2.7.0
InstalledModule/molkobain-handy-framework: 1.3.0
InstalledModule/molkobain-newsroom-provider: 1.1.0
InstalledModule/molkobain-portal-mosaic-service-catalog: 1.0.0
InstalledModule/templates-base: 3.0.17
InstalledModule/contact_ticket: 1.0.0
InstalledModule/customer-survey: 2.4.2
InstalledModule/email-reply: 1.2.0
InstalledModule/itop-admin-delegation-profiles: 0.1.0
InstalledModule/itop-approval-portal: 1.0.4
InstalledModule/itop-bridge-virtualization-storage: 2.7.0
InstalledModule/itop-change-mgmt-itil: 2.7.0
InstalledModule/itop-core-update: 2.7.0
InstalledModule/itop-incident-mgmt-itil: 2.7.0
InstalledModule/itop-knownerror-mgmt: 2.7.0
InstalledModule/itop-problem-mgmt: 2.7.0
InstalledModule/itop-request-mgmt-itil: 2.7.0
InstalledModule/itop-service-mgmt: 2.7.0
InstalledModule/itop-synchro-dashboard: 1.0.0
InstalledModule/molkobain-console-tooltips: 1.1.2
InstalledModule/precanned-replies: 1.1.5
InstalledModule/samplefield_inciden-module: 1.0.0
InstalledModule/WorkOrderTemplate: 1.0.0
InstalledModule/combodo-dispatch-incident: 1.1.4
InstalledModule/combodo-dispatch-userrequest: 1.1.5
InstalledModule/combodo-sla-computation: 2.3.0
InstalledModule/fieldproject1-module: 1.0.0
InstalledModule/fieldservicefamily-module: 1.0.0
InstalledModule/itop-communications: 1.1.0
InstalledModule/itop-full-itil: 2.7.0
InstalledModule/itop-request-template: 2.0.5
InstalledModule/precanned-replies-pro: 1.0.5
InstalledModule/sv-auto-dispatch: 1.0.1
InstalledModule/combodo-approval-extended: 1.3.0
InstalledModule/combodo-coverage-windows-computation: 2.0.2
InstalledModule/itop-request-template-portal: 1.0.0
Hipska commented 4 years ago

Could it be possible to replace your info with what is to be found under "About iTop" and then open the section "Support information". And please also put it in code tags or as a quote.

But they can be found as setting on the link between CustomerContract and Service:

It could be possible that one of the other modules you installed might hide the field, you can unhide it for yourself by configuring the list. If you can find out which module causes this, then you could report that to the owner/creator of it.

pmendoza12 commented 4 years ago

After looking at the list configuration, Now i can see the Dispatch rules column (see picture attached) at the Customer Contract / Services TAB. But where is the dispatch rule supposed to be showed up? with the service tab?, with the contract tab? , I have reviewed the services tabs, contracts, family of services, but no luck?.

pmendoza12 commented 4 years ago

image

customer contract

Hipska commented 4 years ago

Indeed, as I said on the customer contract details it should be in the services tab as you figured out. On the Service details it should be on the customer contracts tab.

So it indeed seems that another module is redefining the fields on that list, there is not much we can do about that. I had a look at your extensions and it seems that combodo-coverage-windows-computation is to blame. Most recent version is 2.0.6 and this problem was fixed in 2.0.5 released april 26 '19. You are using version 2.0.2, contact Combodo for a newer version.

pmendoza12 commented 4 years ago

Thanks a lot for your help and time, I really appreciate it !!!

Best Regards..

Ing. Pedro Mendoza Jefe Unidad de Sistemas de Información +58 212 9815849 +58 412 2264065 www.inelectra.com