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SupportBee / SupportBee-Apps

SupportBee's Integration Platform
https://developers.supportbee.com
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Insightly Task not linking to project #55

Open zeraphim21 opened 8 years ago

zeraphim21 commented 8 years ago

When you send a ticket to Insightly, it associated the ticket to a project, however Insightly does not add it to the project page. It does show that the ticket is associated, but the project doesn't list the task. Task created from SB ticket: ticket to task from sb project not showing sb task

When you create a task from within Insightly, it shows as part of the project. The ticket tags are the same either way. Task created within Insightly: task created in insightly task with project correctly

The main difference I can see seems to be that when you create a task from within Insightly, it not only associated it with a project with the 'Related to' tag, but also links it to the project, as shown in the 3rd screenshot.

zeraphim21 commented 8 years ago

Another related ticket https://support.supportbee.com/tickets/9154419

pranav7 commented 8 years ago

@zeraphim21 I know what the issue is here. In the API request we are not linking a task with a project. Its a small fix. I'll discuss it with the team, and take it up.

nisanthchunduru commented 8 years ago

Why are we discussing this issue here and not in the Support-Apps-Private repo

@zeraphim21 @pranav7