Cannot download from the Store

Sylvain2703 / MessengerUWP

A Facebook Messenger UWP app adapted for Windows 10 PCs, tablets and phones

GNU General Public License v3.0

34 stars 8 forks source link

Cannot download from the Store #7

Closed MarcAnt01 closed 4 years ago

MarcAnt01 commented 4 years ago

Describe the bug An error appears when I try to download the app from the Store

To Reproduce Just go to MS Store

Expected behavior Download the app

Screenshots

Device and Application Information

Facebook Messenger Version: cannot see it
Device Family: Laptop
Device Model: Surface Book 2
OS Build: Windows 10 2004
Architecture: x64
Application Version: cannot see it
Region: Italy

Additional context Add any other context about the problem here.

Sylvain2703 commented 4 years ago

Hello,

Thank you for opening this issue.

Are you well using the same email address in the Microsoft Store as the one you entered in the Google Forms? As the app is in private preview, the Microsoft Store checks using the email address if you are authorized to download the app.

MarcAnt01 commented 4 years ago

Yes, I only have one e-mail account that's the same I use in Microsoft Store

Sylvain2703 commented 4 years ago

Ok, so I don't understand why you are not able to download the app. Are you able to install other apps from the Store today?

MarcAnt01 commented 4 years ago

Yes, no problem with the other apps

Sylvain2703 commented 4 years ago

This is really strange. You are the first one who has this issue.

As a temporary workaround, you can download the app from the Release tab in GitHub. Open the Assets section of the latest release and download MessengerUWP_X.Y.Z.zip. The zip contains APPX files for each architecture (under "AppPackages\Messenger UWPX.Y.Z.0Architecture_Test")

MarcAnt01 commented 4 years ago

OK, I tried now and everything is all right, probably something Store-side