SabNZBD cannot be started after upgrade

[lleblanc51]

Hi!

I just upgrade Python Package from Synocommunity and SabNZBD to latest version 0.7.5-2 and Sab don't want to start.

I try to uninstall Python Package and SabNZBD and reinstall with no change...

Python package Version 2.7.3-3 SabNZBD 0.7.5-2

I try this and got a n error message WHS> /var/packages/sabnzbd/scripts/start-stop-status start Starting SABnzbd ... -sh: /usr/local/sabnzbd/env/bin/python: not found WHS>

What's wrong ?

Thanks for your help.

[mormerod]

The SAB install never gets that far...

[A1rwav3]

This is what I have at the end of the logfile "message", just after a failed install of sabnzbd:

Nov 5 16:53:46 PkgSynoMan.cgi: pkgtool.cpp:2016 Failed to run preinst script for sabnzbd Nov 5 16:53:48 PkgMan.cgi: pkgtool.cpp:2448 No script for python Nov 5 16:54:16 PkgMan.cgi: pkgtool.cpp:2448 No script for python Nov 5 16:54:19 PkgMan.cgi: pkgtool.cpp:2448 No script for python Nov 5 16:54:30 PkgMan.cgi: pkgtool.cpp:2448 No script for python

Is it useful to you?

And by the way, this is not the folder definition problem, the install crashes just after getting 98% downloading. It never shows any dialog box... Just the error message.

[upmg]

I'd like to cross check with my logs but cant find the above logfile "message" in my Synology logging UI. Where exactly is that from A1rwav3 ?

Might be helpful to the devs if other people can confirm or add extra error logs.

[A1rwav3]

It does not come from the interface directly. I found it via the console in

"/var/log/messages"

[daede]

nzbget won't install too "Failed to install the package"... Everything else seems to be working

[upmg]

My error msg from "messages" in "/var/log/ is as follow immediately after attempting SABnzbd install.

Nov 5 16:44:15 PkgSynoMan.cgi: pkgtool.cpp:2016 Failed to run preinst script for sabnzbd

[secavia]

same message error on DS1511+, with Python installed from new link

Nov 5 16:44:15 PkgSynoMan.cgi: pkgtool.cpp:2016 Failed to run preinst script for sabnzbd

[rosenkrieger]

I a little scared to upgrade to the newest SABnzbd after I had trouble the last time and had to do a fresh install and config.

Is there a way (I am SSH newbie) way to save the config of SABnzbd and simply back it up and put it back later?

[codeyy]

I'm also unable to reinstall SABnzbd (same pkgtool error as above). And when I want to uninstall my Python to revert back to an older version, it says that I should uninstall CouchPotato, Headphones and SickBeard. I don't mind a reinstall of SABnzbd, but reinstalling and configing everything again will cost me a lot of more time...

[mormerod]

Just out of interest, is it not possible to change the packages so they utilize the Synology Python package rather than requiring another version to be installed. Seems a waste to require two versions be installed.

[Emmanuel147]

Same error on a DS411+II. I have done a uninstal of Python + other packeges before I found this issue. Now I can't get it back in working order. Installed python_x86_2.7.3-2.spk with no problem but SabNZB gives a error "can't install". No question for a download dir in the setup. Is SabNZB updated to? Can't we do a rollback?

[codeyy]

I looked up how to backup the configs of all the linked tools, made those backups, uninstalled everything, reinstalled Python (2.7.3-2), but I still can't get sabnzbd installed.

In /var/log/messages I find : PkgSynoMan.cgi: PkgSynoMan.cpp:893 Failed to mkdir pkglist.tmp, File exists PkgSynoMan.cgi: pkgtool.cpp:2016 Failed to run preinst script for sabnzbd

[upmg]

Looks like we're all in the same boat here and will have to wait for Diaoul to give us an updated SABnzbd package or Python. Hope its soon :)

[Diaoul]

That should be fixed.

• Install Python 2.7.3-2 from the links above if you are on 2.7.3-3
• Refresh your Package Center
• Install SABnzbd (or any other python-based package that was failing previously)

Sorry for the inconvenience

[mormerod]

If I removed Python altogether can I now use the version in the Package Center?

[Diaoul]

Yes

[secavia]

on DS1511+ Python 2.7.3-2 installed from package center, Sabnzbd 0.7.5-2 from package center. error : "Echec lors du lancement de la réparation du paquet" :( no log in Python, no log in Sabnzbd

in var log message : Nov 5 22:03:17 PkgMan.cgi: pkgtool.cpp:2597 Failed to start package sabnzbd

:(

[mormerod]

Fixed. Awesome, Thanks

[CB4STI3N]

Fixed for me :

Uninstall all programs using python (after making a backup configurations) Uninstalling python 2.7.3-3 Installing python 2.7.3-2 from the package center Install sabnzbd 0.7.5-2 Install other program using python and finally copy the configuration files for each program.

Everything is ok Thanks Diaoul and others.

[secavia]

on DS1511+ not fixed for me

Uninstall Python, reboot Inslall python 2.7.3.-2 for package center Install sanzbd 0.7.5-2 for package center

Error : Echec lors de la réparation du paquet

Help me please

[ytsejam1138]

I'm still have a problem running SABnzbd, I have a DS212.

Uninstall Python, reboot Inslall python 2.7.3.-2 for package center Install sanzbd 0.7.5-2 for package center

It still fails to run. Everything else works fine, it's just SABnzbd I have the same download directory I have always had /volume1/video/

I have also noticed that when installing a package I now have to hit install twice. Once to download the SPK and once to actually install the SPK.

[metryann]

Hello,

@secavia and @ytsejam1138 : I had exactly the same problem. I resolved it by deleting manually some remaining SABnzbd folders.

1) Uninstall SABnzbd 2) Search SABnzbd remaining folders : find / -name sabnzbd 3) Delete folders found 4) Try reinstalling SABnzbd

That fixed the problem for me, I could install and run SABnzbd.

However, I also have to click "Install" twice. If anyone knows why, thank you for help.

Thanks

[Diaoul]

Yes, that's a bug in the Package Center. First click actually download the package, second click installs.

[ytsejam1138]

@mertyann

Thank you so much!! That worked. I needed to delete the folllowing directories:

/usr/local/sabnzbd /usr/local/sabnzbd/sabnzbd /usr/syno/etc/packages/sabnzbd /tmp/@synopackage/sabnzbd

[Diaoul]

FYI, I recompiled Python 2.7.3-3 and I'm uploading to the private beta repository. After a first check, everything seems fine, I think that parallel make must have break something the first time.

[bigblackvenom]

Thanks a bunch metryann and ytsejam1138,

It solved the issue after delete some remaining sabnzbd folders.

DS411 DSM 4.1-2647

[secavia]

Thanks a bunch metryann and ytsejam1138,

It solved the issue after delete some remaining sabnzbd folders.

DS1511+

[A1rwav3]

Don't be sorry, Thanks a lot for your work!

[Diaoul]

Any issues with the Python in private beta? I'll deploy the it soon

[Diaoul]

You are faster to report issues than to contribute...

[ytsejam1138]

How can we report on the Python 2.7.3-3 if it's a Private BETA? It doesn't show up in Package Center.

[Diaoul]

Send me an email so I can give you access to the private beta repository. You can find my email here.

[ruinit]

Could someone help me out I am a terrible newb. I tried this listed above to fix my sab install but it gives me and error. rsync -av /volume1/@appstore/sickbeard/env /volume1/@appstore/sabnzbd/ chown -R sabnzbd /volume1/@appstore/sabnzbd/env

ERROR: module is read only rsync error: syntax or usage error (code 1) at main.c(1034) [Receiver=3.0.8] rsync error: rsync service is no running (code 43) at io.c(653) [sender=3.0.8]

I really have no idea how to backup my sab config files to do a reinstall so any help would be great

[ytsejam1138]

Running Python 2.7.3-3 now in conjunction with SABnzbd, CouchPotato, and SickBeard with no problems

[mutovkin]

The way I fix the issue is that I ssh into the box and edit /var/packages/sabnzbd/scripts/start-stop-status

There I just need to fix python path to be: PYTHON="${PYTHON_DIR}/bin/python"

and now everything works, no need to re-install anything or perform any other reboot, restart, reinstall magic.

[Diaoul]

As I already said, this solution isn't recomended.

[alwyatt]

Hey there, I've got the same issue. I've tried lots of these suggestions above and here: https://github.com/SynoCommunity/spksrc/issues/63, but can't actually use sabnzbd

Sabnzbd: 0.7.18-10 Python: 2.7.8-10 Synology: DS412+ DSM: 5.0-4493 Update 5

I've tried uninstalling both sabnzbd & python, deleting any sabnzb folders, restarting and then reinstalling both and then restarting again before running.

I've been able to run the wizard and NOT enable https, but as soon as I try to launch localhost:8080 , 127.0.0.1:8080 or 192.168.1.100:8080 I get "web page not available"

According to the package center sabnzb is running and if I run "/var/packages/sabnzbd/scripts/start-stop-status start" it returns that sabnzbd is already running.

Can anyone help?

I have read in the log that there is an error about changing permissions in the /volume1/downloads/incomplete folder , but I don't understand how this would stop the package from running

[Dr-Bean]

@alwyatt Can I suggest to open a new issue? Adding on to a two year old closed issue might not be the best approach...

When you open a new issue, add the sabnzbd logs (either via GUI, or via /usr/local/sabnzbd/var/logs). If the logs contain more than, say, 10 lines, upload them to gist.github.com or pastebin, and provide a link in the new issue instead of pasting them directly into the issue.

While you're at it, check if the firewall on the NAS allows port 8080 (or allow all traffic for testing purposes), and in your browser, do http://ip-of-your-NAS:8080. Both localhost and 127.0.0.1 cannot be used, because those link to the device you're working on.

[alwyatt]

@Dr-Bean thanks and posted here https://github.com/SynoCommunity/spksrc/issues/1286