Aurora R7 won't show light control options.

[timmytot666]

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior: Open program and the lights tab doesn't show up.

Expected behavior A clear and concise description of what you expected to happen. Should show a light control tab and it doesn't.

Screenshots If applicable, add screenshots to help explain your problem.

System (please complete the following information):

• Model: Alienware Aurora R7
• Model details: Tower
• OS: Windows 11 Stable Release

[T-Troll]

Correct. R7 and R6 the only uncommon systems which have ACPI-controlled lights (all other hardware have USB-controlled).

Unfortunately, it's still under development for latest Fan SDK V2 (yes, lights controlled by fan subsystem at this gear), but you can use Fan V1 version i provide among other release files - it supported there (BTW, this fact mentioned into every release notes). Please read readme notes into V1 archive first!

[timmytot666]

I'm sorry. I totally read the readme but I didn't understand which version I needed sorry!

[T-Troll]

It's OK.

Also, i need to warn you - Antivirus will complain about V1 version badly (i use some hack methods to load unsigned driver). Check WIKI page why it happened.

You can help me to support it into newest SDK, if you have time.

[TechnicalLuck13]

I have the same issue with the Alienware 15 R4. Should also go back? It was working before the update and I've tried to rollback to what I had but it still won't show up.

[T-Troll]

No, R4 have 2 USB devices, so the source of your issue is different. Is it visible in Device Manager? What alienfx-cli probe prints?

[TechnicalLuck13]

The -cli.exe files have refused to function for me regardless of the version I've used. Where should I look in device manager? System devices? I see things that could be my regions there, but nothing that could be you.

[TechnicalLuck13]

Ah, I joined the discord cuz I figured something like this you'd rather deal with there and saw your pinned message. If you aren't able to respond for a while I totally get it. I'll just keep troubleshooting on my side. I'm Luck13 on the discord if it's easier there.

[T-Troll]

CLI = Command Line Interface. So first open CMD first (any for FX, Administrator for Fan) then run it from it - you will see the log. But in case we are talking about AlienFX-CLI - this is bad news for you - most probably, you will see something like "Both high and low-level devices not detected, quit" - this mean no light chip detected among PnP hardware, so you need to check what you have into Device Manager.

[TechnicalLuck13]

Have command prompt open as I try to run AlienFX-CLI ? Tried that even running both as administrator. I don't see "Both high and low-level devices not detected, quit". I don't see anything. It's as if nothing even tried to run. Nothing in the CMD either. Where am I looking in Device manager and what for. Although somehow I doubt it has to do with recognized devices because on 8.1.2 which I'd been running previously I could control my lighting. I even tried rolling back to 8.1.2 but... would you rather make a thread in the discord support server? I have a feeling this problem is gonna hide from us.

[TechnicalLuck13]

It randomly fixed itself?! Uhm. Problem solved?

[T-Troll]

Check about restart/reboot. Yes, you can lose devices not because of my app, but because Windows update and hardware fault. About device manager - you should have "Vendor defined device" among "Human interface devices" with VID_187C&PID_0550 - this is tron lights. Check among "Unknown devices" as well. I don't remember exact keyboard lights device IDs, but it should be one with VID_0d62.

PS: This is well-known bug about monitor can hang both AFX and AWCC in some cases. Also, it's a way to reset light system - see afx readme ("Known issues").