Still no way to enable the lights on Alienware

[mbelaunzaran68]

Reinstaled command center aboutn 50 times already. Installed your AlienFx-Tools, but nothing is working

I ran the .\alienfx-cli Prob and status and the result is

PS C:\Program Files\AlienFX Tools> .\alienfx-cli.exe high-level status alienfx-cli v8.2.5 Dell API not found, devices not found. Both low-level and high-level devices not found, exiting!

This is an alienware 15 R3 On windows 10

Is there a solution for this

Kind regards

[T-Troll]

Dell API not found, devices not found. Both low-level and high-level devices not found, exiting!

This means no one light device detected into the system. AFAIR R3 have separate light chip board with 2 chips (so it should be 2 devices). Check cable from it to MB, as well as it can be broken itself.

[mbelaunzaran68]

Checked internal cables all seem to be ok. and prior running an update on AlienFX was showing it detected 1 device. After the update shows no devices

[mbelaunzaran68]

I checked and there seems no cable issue. and Once I downloaded FX Tools I ran it and showed there was 1 device. Then I reloaded Alienware Command Center and no shows cero.

[T-Troll]

Please confirm i understand you correctly:

• You have 15R3 (NOT m15R3)
• My tools detect light device (but latest version didn't?)
• AWCC (BTW, what version?) did not

Am i correct?

[mbelaunzaran68]

Hello T-Troll

Yes, it is a 15R3 My tools detect light device (but latest version didn't?) - Not quite sure, it detected it, but removed and reinstalled Command Center and now detects non. Currently using AlienFX Tools 8.2.5.0 Im using Command Center version 4.8.23.0

Thanks

[T-Troll]

Look for light device present into Device manager (among HID devices). I can't control non-existing light device, sorry. It should have VID_187C, and use common "vendor-defined" driver.

In case it not found among both HID and unknown devices, you have a hardware issue i can't fix, sorry.