Unexplainable crash

[XRone99]

Describe the bug The program has been crashing inexplicably for a few days; I have not updated the program nor windows; the only new thing I did was install Skype (the first program crash I noticed while making a video call) It seems to be pretty randomic, sometimes it works fine for hours, sometimes it crashes as soon as i try to launch.

To Reproduce It just happens some seconds after I launch the program

System (please complete the following information):

• Model: Alienware X17 R2
• Model details: MX-Cherry KB, i7-12700H, RTX 3080Ti (Laptop), 16 GB DDR5
• OS: Windows 11 stable 22H2

Additional context I leave LOG in attached files

UPDATE I just found out that if I launch the app but leave it alone it seems to be working fine BUT as soon as I pass my mouse over the tray preview it crashes instantly

LORENZO-ALIEN.LOG

[T-Troll]

Ugh-ogh.

First, did it happen with FX-Gui or Fan-GUI? Second, seems like it's tooltip generation issue.

Can you please share your configuration (by running aliengx-config backup and send 4 .reg files it generates) to diagnose the source?

PS: As a check, open regedit, navigate to HKCU/Software/Alienfxgiu and change FanControl to 0. Did it solve this issue?

[XRone99]

It happens with AlienFX-GUI (Yes I noticed that crash happens when hovering on the icon, just before information are shown)

I'm gonna try to edit register and see what happens

afx-fans.zip

[XRone99]

Edited register, now it seems like it's not crashing anymore but now I no more have the Fan Control Sheet in the application :-(

[T-Troll]

So... As i think, it's an issue with power mode or fan name (that's why disable fan control to make it work). I check in your data what exactly (that's why i need it). I'll return with a fixed version ASAP.

[XRone99]

Thank you very much, you're always so much helpful!

[T-Troll]

To make sure, please check this version - alienfx-gui.zip Please enable Fan Control in settings for check first, then mouse over tray icon. This helps me to understand what exactly happened.

[XRone99]

After some little trouble on download (because windows defender wasn't collaborating LOL) I checked the version It works fine now, it doesn't crash when I hover the cursor on the icon as it doesn't show the fan infos anymore Fan control seems to work fine also

[T-Troll]

Aha! So it was trouble with fan name or data...

Try this one - i add some checks about it - alienfx-gui.zip

[XRone99]

Well... that one crashed ONLY the first time, now it seems like it's working

[T-Troll]

Not good anyway.... Issues with fan list. Ok, you can use it now, i'll check meanwhile.

[XRone99]

By the way, I don't know if this is important but I say it anyway, I just realized that after the last reset of my pc I forgot to copy DPTF content into system32 directory I don't know if this could be involved What I know is that before reset I had files in correct directories but FX-GUI never managed to show names on the sensors list

[T-Troll]

I mention it into your config. You can:

1. Copy files
2. Close Fan/FX GUI
3. Open regedit, navigate HKCU/Software/Alienfan
4. Change DPTF to 1
5. Start GUI

It will be 2-5 second delay at first start, but it should get ESIF names.

[XRone99]

Strange behaviour: I just edited DPTF in Register and after that started GUI, Fan control disabled by itself apparently So I closed again gui and went back to reg/software/alienfxgui/FanControl and put it back to 1 again but still no fan control was working So I went again into register, disabled DPTF an re-enabled FanControl (yes after updating DPTF value to 0 also FanControl was turned 0) and now it's working again but without DPTF

[T-Troll]

Thanks, let me check.

[XRone99]

Hi, this morning I tried to check if 8.4.0 version still has the same old problem of crashing on mouse hovering... and it has Could you make it a selectable option perhaps? So i can update from 8.3.0 without crash and without needing to ask you for a special version everytime?

Thank you in advance, you're alway so kind!

[T-Troll]

Ohh... Seems like some desktops have a mess into hardware fan configuration i can't pinpoint yet. Wait a moment, i can provide a debug version for you, to check what happened into DbgView.

[T-Troll]

Here we are: alienfx-gui.zip Please:

1. Download DbgView from here
2. Unpack, run
3. Run this GUI version
4. You will see some debug into dbgview already
5. Move mouse to icon, crash ^_^
6. Share what you have into DbgView

[XRone99]

LORENZO-ALIEN 030923.LOG Here it is!

[T-Troll]

Ohshi.... Here it is:

Printing done, length 128

Max. tooltip length - 127 (Windows limit). I made a check about it, but this is not enough.... So..... As a quick fix, rename your profile (make it 2 chars shorter). It will stop crash. I'll fix this somehow into the next release, just need to time to think what to drop from in into this situation.

PS: Please use release version, not this one - debug one consumes way more RAM and CPU!

[XRone99]

Incredible, i changed name from "Predefinito" to "Default" and now it doesn't crash anymore!!

[T-Troll]

Yes. As i tell, in your case it generates loooong tooltip, and it is not handled correctly by Windows. So i will limit it correctly and may drop some info in this case at next release.