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T-Troll / alienfx-tools

Alienware systems lights, fans, and power control tools and apps
MIT License
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Alienware/Dell AW3423DW monitor not working with v8.4.1 #375

Closed ahrysicos closed 10 months ago

ahrysicos commented 11 months ago

The navigation joystick and power buttons on my Alienware/Dell AW3423DW monitor no longer function with v8.4.1 installed. LED lighting was not functioning as intended and the monitor itself also went into standby mode on its own a couple of times. When booting up the PC, no signal is detected until I switch off/on the monitor power at the power outlet. Very strange. No issues at all rolling back to v8.4.0. Running the latest Nvidia drivers and the following:

Edition Windows 11 Enterprise Version 22H2 OS build 22621.2283

T-Troll commented 11 months ago

Ohh... I work actively for 34XXDWF, so i can break something in the meanwhile. Thank you for mention, i'll check and may return with questions. BTW, check Devices&Grids tab at 8.4.1 - what API version is mentioned for it?

T-Troll commented 11 months ago

Please check this version - alienfx-gui.zip Did it fix you issue?

ahrysicos commented 10 months ago

Sorry about the delayed response. APIv6 listed for 8.4.0 and 8.4.1. No change with your recent fix unfortunately :( Rolled back to 8.4.0 and everything is back to normal working order.

T-Troll commented 10 months ago

Ok, thank you. Seems like layout is broken.... What about this version? alienfx-gui.zip

ahrysicos commented 10 months ago

Should I just overwrite this GUI exe from my existing 8.4.0 and test, or update to 8.4.1, then overwrite with this GUI exe?

T-Troll commented 10 months ago

You can just unpack it any location and run - my tools don't have dependence of other stuff.

ahrysicos commented 10 months ago

No luck unfortunately. With this latest exe, a technical diagnostic menu on the left hand side of the monitor for a few seconds, before the monitor switched off. I had to unplug and plug back in to get it going again.

T-Troll commented 10 months ago

Yep. Seems like i found the source of the issue (it also affects V9). Check this - alienfx-gui.zip

ahrysicos commented 10 months ago

No luck again unfortunately. All LED lights on the monitor flash repeatedly, then the technical diagnostic menu appears. I did notice when hovering over the AlienFX icon in the system tray, that Effects usually says "Ambient" next to it, based on my preset. However, with these later non working versions, it's listed as "mAhg", whatever that means. I hope that helps.

T-Troll commented 10 months ago

This means the same - MontoringAmbientHapticsGrid, just shorter. Aha, so light control back! But it just re-init monitor continuously. Thanks, let me check....

ahrysicos commented 10 months ago

Ahh, okay. I didn't quite get far enough to determine whether light control was back. It wasn't working while I had it on. Even when I roll back to 8.4.0 I have to go through the process of unplugging the monitor for a little bit, plugging it back in, turning it off and on, etc to get button response and light control back properly.

T-Troll commented 10 months ago

I found another bug i miss. Try this version - alienfx-gui.zip

ahrysicos commented 10 months ago

Sorry to leave you in suspense for almost a day. You did it! Works flawlessly now with this latest one. Thank you! :)

T-Troll commented 10 months ago

Great. Thanks for mention it and for help with testing!

ahrysicos commented 10 months ago

Happy to assist!