UI does not appear

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Install hangout-toolbox
2. Click hangout-toolbox button in a hangout

What is the expected output? What do you see instead?
I would expect a UI to appear. Instead, I get a blank rectangle on the right 
side with nothing in it.

What version of the product are you using? On what operating system?
Latest, on gPrecise

Please provide any additional information below.
Happy to help debug. What should I look for?

Original issue reported on code.google.com by keesc...@chromium.org on 21 Feb 2013 at 7:12

[GoogleCodeExporter]

I too am not getting the UI on the right of the hangout window.
I am running WIN 7
I am using Google Chrome (note I do get the UI if I use Firefox)
I can be contacted at rsalbert62@gmail.com

Original comment by RSAlber...@gmail.com on 19 Mar 2013 at 9:46

[GoogleCodeExporter]

This is a known issue with some Chrome extensions. We will look into it.

Original comment by moritz.tolxdorff on 8 Apr 2013 at 10:18

• Changed state: Accepted

[GoogleCodeExporter]

We are still looking into this. Can you provide the error message from the 
developer console? It seems there is an auth problem with the API.

Original comment by moritz.tolxdorff on 21 Apr 2013 at 10:43

[GoogleCodeExporter]

FWIW, this no longer happens to me. I get another window for the 
authentication, and then everything loads fine.

Original comment by keesc...@chromium.org on 23 Apr 2013 at 4:31

[GoogleCodeExporter]

I'm seeing this issue, running Chrome 26.0.1410.63 on Ubuntu 12.10. 

Here is the error from the console:

Caught exception while dispatching event:
TypeError: Cannot call method 'authorize' of undefined
    at onApiReady [as H] (https://qhvd9jsu4tdchel08u7ikmkl46kgk9cg-a-hangout-opensocial.googleusercon…A//mthangout.appspot.com/a/hangouttoolbox/hangouttoolbox.xml%22%7D:1527:21)
    at Qc.handleEvent (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:80:182)
    at a.(anonymous function).a.(anonymous function) (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:72:318)
    at lc.handleEvent (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:67:467)
    at Dc (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:76:323)
    at n.dispatchEvent (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:73:386)
    at fe.yd (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:150:611)
    at xb (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:63:27)
    at wb (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:61:45)
    at Bb (https://talkgadget.google.com/hangouts/_/api/hangout.js?v=1.4:61:135) hangout.js:11

Original comment by j...@tinyx.com on 23 Apr 2013 at 4:47

[GoogleCodeExporter]

Original comment by moritz.tolxdorff on 29 May 2013 at 7:30

• Added labels: Type-Bug
• Removed labels: Type-Defect

[GoogleCodeExporter]

[deleted comment]

[GoogleCodeExporter]

[deleted comment]

[GoogleCodeExporter]

Swop out:

    window.onClientReady = function() {
        gapi.hangout.onApiReady.add(onApiReady);
    }

with:

     window.onClientReady = function(){
         gapi.auth.init(function(){
             gapi.hangout.onApiReady.add(onApiReady);
         });
     }

Original comment by robertpi...@gmail.com on 30 May 2013 at 2:19

[GoogleCodeExporter]

I'm seeing a different set of errors when I try to activate Toolbox:

Uncaught TypeError: Cannot call method 'init' of undefined ifr:1543
window.onClientReady ifr:1543
(anonymous function) client.js:6
fa client.js:1
b client.js:6
w.(anonymous function) client.js:6
I.(anonymous function) client.js:6
(anonymous function)

and 

Uncaught TypeError: Object #<Object> has no method 'hefn' client.js:6
(anonymous function) client.js:6
va client.js:6
wa client.js:4
$ client.js:6
ua client.js:4
F client.js:5
b client.js:6
w.(anonymous function) client.js:6
I.(anonymous function) client.js:6
(anonymous function)

The first seems to actually originate with Toolbox

Original comment by nya...@gmail.com on 31 May 2013 at 8:08

[GoogleCodeExporter]

This seems to be an issue with client.js, which is controlled by google, in 
order to fully locate the problem we would need to test on your machine.

Would you be up for a bug-bashing hangout sometime, so we can locate why this 
issue is caused and place a bug-report with Google and get this fixed.

Original comment by robertpi...@gmail.com on 31 May 2013 at 5:26

[GoogleCodeExporter]

Sure. When works for you?

Original comment by nya...@gmail.com on 31 May 2013 at 5:28

[GoogleCodeExporter]

Doing some testing after getting the same in #10 the setting that seemed to 
make it work is the 3rd party cookies setting.  When 3rd party cookies are 
disabled (Settings | Advanced | Privacy | Content Settings | Block third-party 
cookies and site data ) the UI does not display.  When that box is not checked 
(which is the default) it works.

Original comment by john.mea...@gmail.com on 23 Jun 2013 at 6:12

[GoogleCodeExporter]

Actually, got it working this week!

Let me see if I can remember what I tried:
* Still wouldn't work in Chrome, even after turning on 3rd party cookies 
(dangerous!)
* Firefox had the same problem. However, after some fiddling with the settings 
there, it showed me a screen with authentication information for my Google 
account.
* After that, it worked in Firefox.
* Switching back to Chrome, it miraculously worked in Chrome as well.

I suspect this is an issue with people who have multiple Google accounts (which 
is the authentication selection that popped up, allowing me to choose which 
account I wanted to choose to authenticate). Why the choice in Firefox affected 
my Chrome settings, is unclear. Maybe the fact that my main Google account was 
now associated with the Hangout Toolbox made Chrome work as well.

Hope this helps someone.

Original comment by ronald...@gmail.com on 24 Jun 2013 at 12:09

[GoogleCodeExporter]

There is a cookie being blocked as a 3rd party cookie - it starts with "qhv..." 
if you look at the blocked cookies list. It seems that Chrome does not realize 
that some extension cookies need to be allowed, because if you manually allow 
this cookies, then the Hangouts Toolbox begins working normally again.

Original comment by dho...@gmail.com on 10 Aug 2013 at 2:58

[GoogleCodeExporter]

This may be something that Hangout related rather than Toolbox related.

+Brian Marsh, This may be an issues your side.

Original comment by robertpi...@gmail.com on 10 Aug 2013 at 12:48

[GoogleCodeExporter]

I am seeing this issue. I'm running Ubuntu Saucy.

Original comment by ch...@chrisjohnston.org on 28 Aug 2013 at 4:30

[GoogleCodeExporter]

Here's a link to a YouTube video where this have been happening to me to: 
https://www.youtube.com/watch?v=Kg0E01Ifj8I

I'm in a HOA almost daily with news station KRNV and newscaster Melissa Carlson 
so having a lower third is very important. I've uninstalled and re-installed 
the hangout plugin. I've revoked access from the Hangout Toolbox plugin and 
then reinstated it and it still acts funny.

This is also happening to Kempton Lam. It's as though, it works for either of 
us and not necessarily at the same time when we are in the daily hangout 
together.

I'm using Win 7, Chrome Version 36.0.1985.143 m. Chrome extensions I have 
installed:

AddThis - Share & Bookmark (new)  3.0.3
Bitly | Unleash the power of the link 2.0.132
Buffer 2.6.4
Chrome Remote Desktop 37.0.2062.61
Circloscope 2014.8.20
Google Docs 0.7
Google Forms 0.5
Google Keep - notes and lists 2.0.14304.1109
Google Publisher Toolbar 5.0
Google+ Photos 1.300.6
Hangouts 2014.730.433.1
HelloSign for Gmail 1.1.53
HootSuite Hootlet 4.2.5
HubSpot 0.8.4
Keep My Opt-Outs 1.0.15
LastPass: Free Password Manager 3.1.53
Looper for YouTube 5.2.0
PageRank Status 8.7.8.0
Protect My Choices 1.1.3
Riffle by CrowdRiff 1.1.2
StumbleUpon 6.2.27.2
TechSmith Snagit 1.6.1.108
TechSmith Snagit (Extension) 1.6.1.108
TweetDeck by Twitter 3.8.8
UberConference 2.24
UberConference Screensharing 1.1
User-Agent Switcher for Chrome 1.0.36
vidIQ Vision for YouTube 1.6.71
WiseStamp - Email Signatures for GMail… 3.44.0
Yesware Email Tracking 2.0.211

If you need me to get into a hangout with someone for testing, please let me 
know. Thanks!

Original comment by kim.beas...@gmail.com on 20 Aug 2014 at 6:29