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eWallet_MobileApp_Frequent issue on receiving OTP # Live_022 #117

Closed ArjunLokanath closed 7 years ago

ArjunLokanath commented 7 years ago

Can you please look into this if there is connectivity issue between Mobility One and Telco and that is causing the bottleneck.

ArjunLokanath commented 7 years ago

Attached below is the email trail on this issue to help clarify:

Yee Kee Sin keesin@mobilityone.com.my Nov 14 (1 day ago)

to Bavani, Shanize, Xavier, Lim, May, ccc, support, Wan, Asma, Juliana, Raja, Ahmad, me Dear Bavani

We have forwarded the SMS request to the shortcode/SMSC without delay, and the retry is between the operator SMSC and the mobile. Every SMS has its validity timestamp, if the SMSC fail to send the SMS at the first attempt, it will be periodically retried as long as the SMS still valid.

Thanks Kee Sin

From: Bavani Shanmugam [mailto:bavani@touchngo.com.my] Sent: Monday, 14 November, 2016 7:54 AM To: Yee Kee Sin keesin@mobilityone.com.my; 'Shanize Kua' shanize@mobilityone.com.my; 'Xavier Wong' xavier@ablglobal.com; 'Lim (APACVenture)' lim@apacventure.com; 'May (APAC Venture)' may@apacventure.com; ccc@mobilityone.com.my; support@mobilityone.com.my Cc: Wan Malya Masitah Wan Hussein malya.masitah@touchngo.com.my; Asma Hanim Ahmad Marikan asma.hanim@touchngo.com.my; Juliana Abu Bakar juliana@touchngo.com.my; Raja Jesmyra Raja Abdullah jesmyra@touchngo.com.my; Ahmad Suffian Osman suffian@touchngo.com.my; 'Arjun Lokanath' arjun.lokanath@appsync.sg Subject: RE: TNG E-Wallet Friendly User Trial (FUT) Briefing

Hi Kee Sin,

What’s the response time we talking here for highlighted below? Due we have our transaction time out as well..

Thanks, Bavani

From: Yee Kee Sin [mailto:keesin@mobilityone.com.my] Sent: Friday, 11 November, 2016 8:13 PM To: 'Shanize Kua'; Bavani Shanmugam; 'Xavier Wong'; 'Lim (APACVenture)'; 'May (APAC Venture)'; ccc@mobilityone.com.my; support@mobilityone.com.my Cc: Wan Malya Masitah Wan Hussein; Asma Hanim Ahmad Marikan; Juliana Abu Bakar; Raja Jesmyra Raja Abdullah; Ahmad Suffian Osman; 'Arjun Lokanath' Subject: RE: TNG E-Wallet Friendly User Trial (FUT) Briefing

Dear All

Please find the reply below from the uplink.

We have checked the submission within a specific period of time and confirmed that the delay only happened on this number alone. Thus, it is proven that the route works fine as delivery towards other numbers are immediate.

We suspect the network unable to reach the number (might be in absent condition) or having low coverage during the message submission. If the subscriber is not available on the first delivery attempt, the message will remain in the retry scheme and will be periodically retried for delivery until success or validity expiration.

Hope this explains. We can see the delivery after few minutes is instant on this number.

Thanks Kee Sin

From: Yee Kee Sin [mailto:keesin@mobilityone.com.my] Sent: Friday, 11 November, 2016 2:37 PM To: 'Shanize Kua' shanize@mobilityone.com.my; 'Bavani Shanmugam' bavani@touchngo.com.my; 'Xavier Wong' xavier@ablglobal.com; 'Lim (APACVenture)' lim@apacventure.com; 'May (APAC Venture)' may@apacventure.com; 'ccc@mobilityone.com.my' ccc@mobilityone.com.my; 'support@mobilityone.com.my' support@mobilityone.com.my Cc: 'Wan Malya Masitah Wan Hussein' malya.masitah@touchngo.com.my; 'Asma Hanim Ahmad Marikan' asma.hanim@touchngo.com.my; 'Juliana Abu Bakar' juliana@touchngo.com.my; 'Raja Jesmyra Raja Abdullah' jesmyra@touchngo.com.my; 'Ahmad Suffian Osman' suffian@touchngo.com.my; 'Arjun Lokanath' arjun.lokanath@appsync.sg Subject: RE: TNG E-Wallet Friendly User Trial (FUT) Briefing

Dear Shanize

We noticed 4 SMS-es highlight below have been delivered with delayed at uplink carrier. We have raised a ticket to uplink carrier, will revert once we hear from them.

2016-11-10 13:58:28 2016-11-10 13:58:48 4F19DBF37C734E91BAB 60193513020 3.6957.58240c854a0da3.09639472.853386903 DELIVRD 2016-11-10 13:57:22 2016-11-10 18:32:58 3A0A8CC82983440A94C 60193513020 3.6957.58240c44476576.43448904.2054512490 DELIVRD 2016-11-10 13:45:27 2016-11-10 18:32:58 652878836DF54DC8B5C 60193513020 3.6957.58240977cac5e7.70723879.634578038 DELIVRD 2016-11-10 13:43:51 2016-11-10 18:32:55 55554B8EC26B4389B4F 60193513020 3.26047.5824091879a575.26528976.1551183183 DELIVRD 2016-11-10 13:42:48 2016-11-10 18:32:55 75FE8519C56C4584BF2 60193513020 3.26047.582408d9c11424.16771988.509955260 DELIVRD 2016-11-10 13:41:34 2016-11-10 13:55:04 9696D124DC244A21B21 60193513020 3.26047.5824088e91e282.33122093.19138876 DELIVRD

Thanks Kee Sin

From: Shanize Kua [mailto:shanize@mobilityone.com.my] Sent: Friday, 11 November, 2016 2:12 PM To: 'Bavani Shanmugam' bavani@touchngo.com.my; 'Yee Kee Sin' keesin@mobilityone.com.my; 'Xavier Wong' xavier@ablglobal.com; 'Lim (APACVenture)' lim@apacventure.com; 'May (APAC Venture)' may@apacventure.com; ccc@mobilityone.com.my Cc: 'Wan Malya Masitah Wan Hussein' malya.masitah@touchngo.com.my; 'Asma Hanim Ahmad Marikan' asma.hanim@touchngo.com.my; 'Juliana Abu Bakar' juliana@touchngo.com.my; 'Raja Jesmyra Raja Abdullah' jesmyra@touchngo.com.my; 'Ahmad Suffian Osman' suffian@touchngo.com.my; 'Arjun Lokanath' arjun.lokanath@appsync.sg Subject: RE: TNG E-Wallet Friendly User Trial (FUT) Briefing

Hi Bavani, The request was yesterday?

Hi Kee Sin, Please assist to check the delay in receiving OTP

Thank you

From: Bavani Shanmugam [mailto:bavani@touchngo.com.my] Sent: Friday, November 11, 2016 11:36 AM To: Shanize Kua shanize@mobilityone.com.my; 'Yee Kee Sin ' IMCEAMAILTO-keesin+40mobilityone+2Ecom+2Emy@touchngo.prod; 'Xavier Wong' xavier@ablglobal.com; 'Lim (APACVenture)' lim@apacventure.com; 'May (APAC Venture)' may@apacventure.com Cc: Wan Malya Masitah Wan Hussein malya.masitah@touchngo.com.my; Asma Hanim Ahmad Marikan asma.hanim@touchngo.com.my; Juliana Abu Bakar juliana@touchngo.com.my; Raja Jesmyra Raja Abdullah jesmyra@touchngo.com.my; Ahmad Suffian Osman suffian@touchngo.com.my; 'Arjun Lokanath' arjun.lokanath@appsync.sg Subject: RE: TNG E-Wallet Friendly User Trial (FUT) Briefing

019 351 3020

Xavier, I need numbers of sms sent out from ABL then we can quantify numbers of sms received and out from mobility one.

From: Shanize Kua [mailto:shanize@mobilityone.com.my] Sent: Friday, 11 November, 2016 10:12 AM To: Bavani Shanmugam; 'Yee Kee Sin '; 'Xavier Wong'; 'Lim (APACVenture)'; 'May (APAC Venture)' Cc: Wan Malya Masitah Wan Hussein; Asma Hanim Ahmad Marikan; Juliana Abu Bakar; Raja Jesmyra Raja Abdullah; Ahmad Suffian Osman; 'Arjun Lokanath' Subject: RE: TNG E-Wallet Friendly User Trial (FUT) Briefing

Hi Bavani,

Can you please provide the mobile phone no and date for further checking

Thank you

Shanize

From: Bavani Shanmugam [mailto:bavani@touchngo.com.my] Sent: Thursday, November 10, 2016 5:50 PM To: Shanize Kua shanize@mobilityone.com.my; Yee Kee Sin IMCEAMAILTO-keesin+40mobilityone+2Ecom+2Emy@touchngo.prod; Xavier Wong xavier@ablglobal.com; Lim (APACVenture) lim@apacventure.com; 'May (APAC Venture)' may@apacventure.com Cc: Wan Malya Masitah Wan Hussein malya.masitah@touchngo.com.my; Asma Hanim Ahmad Marikan asma.hanim@touchngo.com.my; Juliana Abu Bakar juliana@touchngo.com.my; Raja Jesmyra Raja Abdullah jesmyra@touchngo.com.my; Ahmad Suffian Osman suffian@touchngo.com.my; Arjun Lokanath arjun.lokanath@appsync.sg Subject: FW: TNG E-Wallet Friendly User Trial (FUT) Briefing

Hi Shanize,

We getting frequent issue on receiving OTP, can you please look into this if the connectivity between Mobility One and Telco’s is the bottleneck.

Hi Xavier, Lim,

Kindly advise from your end as well.

Thanks, Bavani

ArjunLokanath commented 7 years ago

Hi Bavani,

Please advise on this OTP issue, Can we close this based on the explanation provided by keesin@mobilityone (email has been attached in the comment above for your kind reference), Thanks

BavaniS commented 7 years ago

MO will look into the shortcode, keep it open and assign to me.

From: ArjunLokanath [mailto:notifications@github.com] Sent: Wednesday, 23 November, 2016 3:36 PM To: TNGSB/eWallet Cc: Bavani Shanmugam; Assign Subject: Re: [TNGSB/eWallet] eWallet_MobileApp_Frequent issue on receiving OTP # Live_022 (#117)

Hi Bavani,

Please advise on this OTP issue, Can we close this based on the explanation provided by keesin@mobilityone (email has been attached in the comment above for your kind reference), Thanks

— You are receiving this because you were assigned. Reply to this email directly, view it on GitHubhttps://github.com/TNGSB/eWallet/issues/117#issuecomment-262449398, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AWQIwFJL_RzAox7RYIXYbAJnk-RUtwxKks5rA-zPgaJpZM4KyRPV.

ArjunLokanath commented 7 years ago

Noted Bavani, Keeping this open as advised.

Best Regards, Arjun Lokanath Test Manager, AppSync Malaysia HP: 01135443870

On Wed, Nov 23, 2016 at 3:39 PM, BavaniS notifications@github.com wrote:

MO will look into the shortcode, keep it open and assign to me.

From: ArjunLokanath [mailto:notifications@github.com] Sent: Wednesday, 23 November, 2016 3:36 PM To: TNGSB/eWallet Cc: Bavani Shanmugam; Assign Subject: Re: [TNGSB/eWallet] eWallet_MobileApp_Frequent issue on receiving OTP # Live_022 (#117)

Hi Bavani,

Please advise on this OTP issue, Can we close this based on the explanation provided by keesin@mobilityone (email has been attached in the comment above for your kind reference), Thanks

— You are receiving this because you were assigned. Reply to this email directly, view it on GitHubhttps://github.com/ TNGSB/eWallet/issues/117#issuecomment-262449398, or mute the thread< https://github.com/notifications/unsubscribe-auth/AWQIwFJL_ RzAox7RYIXYbAJnk-RUtwxKks5rA-zPgaJpZM4KyRPV>.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/TNGSB/eWallet/issues/117#issuecomment-262449788, or mute the thread https://github.com/notifications/unsubscribe-auth/AWCs_ki3N5BIj0W_3epJ6sCcrxPy2w9Fks5rA-2YgaJpZM4KyRPV .

BavaniS commented 7 years ago

changed shortcode, i will close this now for monitoring.

markshermanp commented 7 years ago

Reopening this defect as OTP is again failing. Upgrading defect severity to Sev-1