eWallet_MobileApp/Portal_Unsuccessful Reload Transaction # Live_026

[ArjunLokanath]

Whenever there is a Reload transaction, iPay will send a response message on the fund payment to both the Mobile App as well as the eWallet Back end system, However the Mobile App (Front end) has failed to receive this message from iPay and hence has not sent a further message to eWallet Back end system to process the transaction and therefore there was a Unsuccessful Reload Transaction,

Investigation is still in progress and fix is yet pending.

[ArjunLokanath]

Please refer to the email trail below for further details on this issue:

From: integration.waihong@ipay88.com.my [mailto:integration.waihong@ipay88.com.my] On Behalf Of TechSupportMY(9) Sent: Monday, 14 November, 2016 12:12 PM To: Jason Pang Cc: TechSupport MY; Bavani Shanmugam; Xavier Wong; Lai Seow Yong (赖少荣); Jayden; Raymond Chai; Mohd Radzi Abdul Hamid; Lim (APACVenture); Grace Ng; may@apacventure.com; dengting; Shahrul Nizam Mazlan; Faridah Ismail; Sharidzaly Busu Subject: Re: Unsuccessful Reload Transaction

Dear Jason,

Sorry for late response. Based on your statement, you are correct that reload/top-up not success is unrelated to whether BackendURL need to reply with "RECEIVEOK" as iPay88 will still send response data as long as payment success.

But we do recommend merchant to reply with "RECEIVEOK" once get backend response data from ipay88.

Sorry for the misunderstanding and inconvenience caused on the previous replied email.

Best Regards,

Lee Wai Hong

On Fri, Nov 11, 2016 at 3:17 PM, Jason Pang jason@ablglobal.com wrote: Hi Wai Hong,

As a summary, is not mandate to have callback response from Backend server to determine the ipay88 transaction is successful. Therefore, your statement transaction unsuccessful was due to no callback response is not valid.

Please correct me if im wrong.

Sent from my iPhone

On 11 Nov 2016, at 2:48 PM, TechSupportMY(9) techsupport@ipay88.com.my wrote:

Hi Jason/Bavani,

Do refer to my inline reply (PINK).

Best Regards,

Lee Wai Hong

On Fri, Nov 11, 2016 at 12:39 PM, Jason Pang jason@ablglobal.com wrote: Hi Bavani,

Please clarify with ipay88 if our understanding is correct as below.

1. Mobile (APAC) will trigger ipay88 to perform top up. Transaction REQUEST will send from APP(apac) to ipay88 to perform topup, and ipay88 will return RESPONSE data to both ResponseURL and BackendURL when payment success.
2. Ipay88 will only send response to Mobile and callback to Backend server if transaction is successful at ipay88. Yes ipay88 will return RESPONSE data to both ResponseURL and BackendURL when payment success. Currently a) ResponseURL set as http://110.74.178.213/remote/ipay88client/fpxIpay88.client (for FPX payment) b) ResponseURL set as http://110.74.178.213/remote/ipay88client/btIpay88.client (for credit card bind card (BT)) c) ResponseURL set as http://110.74.178.213/remote/ipay88client/scIpay88.client (for credit card subsequent charge(SC)) while all transaction type will have BackendURL set as http://110.74.178.210/t/1.0/wallet/topup/callback
3. Callback to backend server is as notification purpose only and does not affect ipay88 status. Not sure on this inquiry as it more on how TnG system architecture work after get RESPONSE data.
4. With or without response callback from Backend server to ipay88, mobile (apac) need to call Backend for topup. Not sure on this inquiry on whether mobile(apac) to perform the callback as it more on how TnG system architecture work.

Regards, Jason

Sent from my iPhone

On 11 Nov 2016, at 11:43 AM, Bavani Shanmugam bavani@touchngo.com.my wrote:

++

From: n.afifah@ipay88.com.my [mailto:n.afifah@ipay88.com.my] On Behalf Of TechsupportMY(5) Sent: Friday, 11 November, 2016 11:35 AM To: Xavier Wong Cc: Mohd Radzi Abdul Hamid; Bavani Shanmugam; Lim (APACVenture); Grace Ng; TechSupport MY Subject: Re: Unsuccessful Reload Transaction

Dear Xavier,

Based on our transaction log, it show all the payment is success and ipay88 server had attempted few times return payment success status to ABL BackendURL (http://110.74.178.210/t/1.0/wallet/topup/callback) but each of the attempt show ABL BackendURL not properly response/reply back to ipay88 server for those transactions. Thus it caused reload not successful.

Below is the sample log for BackendURL response from your system. Backend Post Status CreateDate Response Code Response Data 11/9/2016 10:50:04 AM 200

11/9/2016 10:48:00 AM 200

11/9/2016 10:46:11 AM 200

Under normal circumstance, "Response Code" will be 200 and the Response Data is the expected reply "RECEIVEOK" or "OK" reply from merchant. Below is the sample log for BackendURL response from your system which your BackendURL did reply "OK" to ipay88. Backend Post Status CreateDate Response Code Response Data 11/11/2016 10:56:00 AM 200 OK 11/11/2016 10:54:11 AM 200

Need your side to check on is there any issue on ABL BackendURL or performance issue during that time.

Best regards,

Nor Afifah iPay88 Technical Support

On Fri, Nov 11, 2016 at 9:23 AM, Grace Ng graceng@ipay88.com.my wrote: Dear Tech Support

Please assist below.

Thank you!

Best regards,

Grace Ng Assistant Manager | Merchant Relationship iPay88 Sdn Bhd | Mobile88.com Sdn Bhd Suite 2A-18-2, 18th Floor, Block 2A, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur, Malaysia M : +6016 247 7200 | T : +603 2261 4668 | F : +603 2261 4663 E : graceng@ipay88.com.my | W : www.ipay88.com From: Lim (APACVenture) [mailto:lim@apacventure.com] Sent: Thursday, 10 November, 2016 6:55 PM To: Bavani Shanmugam bavani@touchngo.com.my Cc: Xavier Wong xavier@ablglobal.com; Grace Ng graceng@ipay88.com.my; Mohd Radzi Abdul Hamid m.radzi@touchngo.com.my Subject: Re: Unsuccessful Reload Transaction Importance: High Hi Grace, Can you please retrieve your log and investigate each following failed transaction? We need to know what kind of result you returned to us through your response and callback URL for all those failed FPX. The scenario 1. End user does not complete their FPX reload, is either they end/back the page or the bank page idling infinitely 2. Then, we received failed from your end through response URL and callback URL 3. Hence, we do not perform the reload to end user 4. However, the bank somehow still deduct the money from end user's bank account Thank you. ## Lim IM.CEO email. lim@apacventure.com mobile. +6017-5527628 APAC Venture Sdn. Bhd. (936959-H) (GST# 001725054976) tel. +603-77334080 fax. +603-77339080 add. B-5-30, 5th Floor, 10 Boulevard, PJU 6A, 47400 Petaling Jaya, Selangor, Malaysia. avast! Distributor & WeChat Preferred Partner On 10 Nov 2016, at 6:29 PM, Bavani Shanmugam bavani@touchngo.com.my wrote: Hi Grace, This is the issue highlighted earlier today on FPX transaction failed but deducted from bank account. Can you extract the log to address if it is success or failure case from your end? Thanks, Bavani From: Xavier Wong [mailto:xavier@ablglobal.com] Sent: Thursday, 10 November, 2016 6:31 PM To: 'Lim (APACVenture)'; Bavani Shanmugam Subject: Unsuccessful Reload Transaction Hi Lim, As requested by Bavani, here is the unsuccessful reload. No Date Time Payment Host References No eWallet ID Reload Amount Status Remark 5 2016-11-02 20:14:53 IPAY88(FPX) T112678279300 10.00 FAILED Not successful top up to wallet 41 2016-11-04 10:46:20 IPAY88(FPX) T112729602400 10.00 FAILED Not successful top up to wallet 57 2016-11-05 20:44:12 IPAY88(FPX) T112779680500 10.00 FAILED Not successful top up to wallet 65 2016-11-07 18:19:56 IPAY88(FPX) T112837331500 10.00 FAILED Not successful top up to wallet 70 2016-11-09 05:23:14 IPAY88(FPX) T112884095500 10.00 FAILED Not successful top up to wallet 72 2016-11-09 10:45:17 IPAY88(FPX) T112889268400 10.00 FAILED Not successful top up to wallet Xavier Wong APTUS BUSINESS LOGIC PTE. LTD. Mobile: +6012 217 7117

[JasonABL]

Please seek advise from Bavani as this issue need Apac to rectify why mobile not sending request to TnG Backend for iPay88 Top Up.

[mayyeap]

we have check and this issue is cause by user behaviour as they close the app, of cut off the reload half way which mean money is successfully deducted from the bank but it fail to direct to mobile page therefore we did not received any response from ipay to perform reload.

[ArjunLokanath]

Hi Bavani,

Seek your advise on the issue below, Thanks

Best Regards, Arjun Lokanath Test Manager, AppSync Malaysia HP: 01135443870

On Tue, Nov 15, 2016 at 7:19 PM, JasonABL notifications@github.com wrote:

Please seek advise from Bavani as this issue need Apac to rectify why mobile not sending request to TnG Backend for iPay88 Top Up.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/TNGSB/eWallet/issues/123#issuecomment-260615635, or mute the thread https://github.com/notifications/unsubscribe-auth/AWCs_ttdOR2A_AkEP2A_UmKKxWRzYJAxks5q-ZU0gaJpZM4KyUJD .

[BavaniS]

apac never receive callback from ipay because user never complete all 3 pages till end.

ipay removing additional page on fpx (25 Nov)

arjun - retest half way and exit, see if same issue again.

[muhdzhrfn]

Fixed