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Tanzania-AI-Community / twiga

Twiga is a WhatsApp bot for Tanzanian educators.
https://ai.or.tz/
MIT License
12 stars 11 forks source link

[Feature]: Whatsapp flows to handle conversation flow #62

Open misingo255 opened 2 days ago

misingo255 commented 2 days ago

Is your feature request related to a problem? Please describe. The chat flow seems to be too long and tiresome.

Describe the solution you'd like I suggest using WhatsApp flows to handle conversation flow and selection of attributes (e.g. Topic, Class, Type Of Question, number of questions to be generated etc.) which gives the user a form like experience which is attractive and fun.

Describe alternatives you've considered
One alternative could be using quick replies or buttons in WhatsApp to guide the user through the process. For instance, instead of asking open-ended questions in the chat flow, the chatbot can present pre-defined options (e.g., buttons for topics, question types, or classes). This approach simplifies interaction but may not feel as interactive or visually appealing as the form-like experience provided by WhatsApp flows.

Additional context
Including multimedia elements like images, GIFs, or videos in the WhatsApp flow could make the experience more engaging and less tiresome. For example, a short video explaining how to use the chatbot or visual representations of different question types could enhance user understanding.

It might also help to analyze user feedback or engagement metrics to determine where the chat flow becomes tiresome. Adjustments could then focus on those specific pain points.

NB:

Check out the following about WhatsApp flows:-

CC:

jurmy24 commented 17 hours ago

Hey @misingo255! Awesome suggestion. We have actually already replaced the previous way of onboarding new users with WhatsApp flows (we have a pending Pull Request to integrate it). So you're exactly right that it's a much better solution than what you see in the demo at docs/twiga.gif, which is an older version.

Regarding using flows for the actual interactions (i.e. teachers requesting some exercises for example). Our field studies suggest that typical public school teachers in Tanzania are mostly comfortable using WhatsApp for texting their colleagues and friends/family. We want to make the experience of using it very similar to that. So we're working on making the chatbot as intelligent as possible so that the teachers hardly need to know what "features" it has and instead it provides them with examples. But perhaps when a new teacher joins we need a better process for making it clear to them what they can use Twiga for.

fredygerman commented 17 hours ago

I agree with @jurmy24 and for now to help the new teacher understand the chatbot better we can even send a tutorial or demo video and / or document after they complete the onboarding.

jurmy24 commented 12 hours ago

Though I quite like the idea of sending a flow if the teacher requests an exercise or exam so that they can fill in specifically what they want and what textbooks/topics, etc... they want it to make use of.

For example, it would be nice if they could just tick a box saying they want the exam as a PDF and then we send that to them on WhatsApp.