Integration does not start: unable to login to device over cloud

[Cikkajes]

Describe the bug All of a sudden, in the last 2 days the integration does not start with the message: setting failed, unable to login to device over cloud

To Reproduce N/A

Expected behavior Integration should start normally

Screenshots N/A

Additional Information (please complete the following information)

• Model Name [e.g. dreame.vacuum.p2028]: dreame.vacuum.r2253w
• Firmware Version [e.g. 1156]: 4.3.6_1639
• Home Assistant Version: 2024.6.3
• Configuration Type [With or without map support]: with map support

• Errors or warnings shown in the HA logs (if applicable):

  
  2024-06-18 09:42:57.390 WARNING (MainThread) [custom_components.dreame_vacuum] Integration start failed: Traceback (most recent call last):
  
  File "/config/custom_components/dreame_vacuum/coordinator.py", line 326, in _async_update_data
  await self.hass.async_add_executor_job(self.device.update)
  File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
  result = self.fn(*self.args, **self.kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/dreame_vacuum/dreame/device.py", line 996, in update
  self.connect_device()
  File "/config/custom_components/dreame_vacuum/dreame/device.py", line 725, in connect_device
  self.info = DreameVacuumDeviceInfo(self._protocol.connect())
                                     ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/dreame_vacuum/dreame/protocol.py", line 495, in connect
  response = self.send("miIO.info", retry_count=retry_count)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/dreame_vacuum/dreame/protocol.py", line 521, in send
  raise DeviceException("Unable to login to device over cloud")
  custom_components.dreame_vacuum.dreame.exceptions.DeviceException: Unable to login to device over cloud

2024-06-18 09:44:45.405 INFO (MainThread) [custom_components.dreame_vacuum.dreame.device] Disconnect 2024-06-18 09:44:45.410 DEBUG (MainThread) [custom_components.dreame_vacuum] Finished fetching dreame_vacuum data in 0.593 seconds (success: False)

[Tasshack]

There is nothing i can do about this since it is not a bug that can be fixed by changing some code. Good luck solving this your own.

[Cikkajes]

I tried removing and re adding both device and integration, but nothing solves it. Now I cannot add anything as it gives me error at setup. I do not understand why it can't connect, no passwords were changed, nothing was changed. How can it have stopped connecting all of a sudden? Nothing changed for the network either.

[Tasshack]

There must be a change that you are not aware of yet because it is not possible for it to suddenly stop working (just for you) without any change. Have you tried rebooting your router for getting a new WAN ip?

[Cikkajes]

Solved by installing the latest beta version. Not sure what the issue was. Thanks

---

From: Tasshack @.> Sent: Tuesday, June 18, 2024 7:13:54 PM To: Tasshack/dreame-vacuum @.> Cc: Cikkajes @.>; Author @.> Subject: Re: [Tasshack/dreame-vacuum] Integration does not start: unable to login to device over cloud (Issue #602)

There must be a change that you are not aware of yet because it is not possible for it to suddenly stop working (just for you) without any change. Have you tried rebooting your router for getting a new WAN ip?

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