Closed BackedUpBooty closed 7 months ago
The issue seems to come very low level, from XML that Plex server returns. Unfortunately not much that can be done here. Did you check plex server logs? and plex forums? is plex server latest? was it updated recently?
how do you think item id=38110 is related to the problem?
enable debug log, and look what is the last plex URL requested, then user plex-api.sh script (from this repository) to download the XML. is that XML still not valid?
Thanks for the quick replies. I figured out it was a plex issue, not a plextraktsync issue. Some users hadn't told me, but it seems a few of them weren't seeing TV Shows in Home or 'Recommended' anymore, but because they could still browse through the 'Library' tab they'd not bothered to report it.
Something (not sure what) happened to the library settings for some users, I just recreated the library from the same media folder and now the sync is working.
Sorry for wasting your time, closing the issue.
Confirmation
The problem
I have 3 plex libraries connected to plextraktsync as shown below when running the
plextraktsync info
command:When running the
sync
command,Movies
andTV Shows
are processed, but it then throws an error:which then shows the following traceback (link) seemingly having an issue with the TV Show library/episodes etc. https://pastebin.com/9cyjWZZQ
If I add
TV Shows
toexcluded-libraries:
in the config then the sync works as expected with justMovies
.Using the
inspect
command on a specific TV show returns a valid and expected response.Steps to reproduce the behavior
TV Shows
andMovies
libraries being sync'dError trace / logs
Expected behavior
Movies and TV shows are sync'd which then moves on to watchlist etc. and the command is completed without error
Inspect of problematic items
inspect
commands on TV shows return results (the following is one of the latest shows to be watched by multiple users) :Workarounds
I'm not about any workarounds which may exist here. I have a task which runs the sync command once a night, the first one happened January 30th, v 28.12, I rolled back to 28.11 and 28.10, no change. Today I updated to latest (28.15) and the issue persists.
Install method
docker-compose
Config file contents
Version
PlexTraktSync 0.28.15
Python Version
Python Version: 3.12.1 (main, Jan 27 2024, 06:36:14) [GCC 13.2.1 20231014]
Plex Server Version
Plex Server version: 1.40.0.7775-456fbaf97, updated at: 2024-02-03 11:23:10
Operating System and Version
Synology DSM