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TeamSQL / desktop-app

This repository is currently being used for hosting the official issue & bug tracker of TeamSQL Desktop App.
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Not receiving verification email, do not know how to change email associated with install #407

Closed mpettis closed 5 years ago

mpettis commented 5 years ago

OS: Darwin x64 17.6.0 VERSION: 4.0.371

Database Type: {Related database type if applicable} How can this issue be reproduced?

Just downloaded last week. Asking me to verify account through email sent to me. I have not received email to use to verify. Perhaps the account, a work one, is blocking it. I do not know how to change my email account associated with it (to one I think I can receive the email in). Please advise.

murtezao commented 5 years ago

Hi @mpettis ,

Thank you for reaching out to us. Let me check with the team and get back to you.

rjreeves commented 5 years ago

Hi @mpettis , Try sign-out (button bottom left corner). Then you should be asked for an email address for a new email address.

Hope this helps.

murtezao commented 5 years ago

Hi @mpettis ,

We checked our mail services and it works fine. We need your email address to investigate your issue. Please do not write on Github your email address. Send an email to support@teamsql.io about your case.

If you want to change your email address, please send an email to support@teamsql.io.

Let me know if you have any questions.

cwcoffman commented 5 years ago

This is also reflected in "Not Receiving Account Confirmation Emails #297" and I'm experiencing it, along with a teammate now. Thanks for looking into it! I sent an email with both our addresses to the support@teamsql.io address, as suggested above.