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TeamSQL / desktop-app

This repository is currently being used for hosting the official issue & bug tracker of TeamSQL Desktop App.
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Error logging into TeamSQL on all of my machines #500

Open bresson opened 5 years ago

bresson commented 5 years ago

OS: Darwin x64 18.2.0 VERSION: 4.0.392

Database Type: {Related database type if applicable} How can this issue be reproduced?

Opened the TeamSQL dashboard and almost immediately the error prompt displays: "Error when validating logged in user information. Please sign in again."

Error is present on both my iMac and MacBookPro.

JesKingDev commented 5 years ago

Happening to me as well. Seems similar to the previous issue a while back #465

ksbsk commented 5 years ago

Same here. After showing the error prompt: "Error when validating logged in user information. Please sign in again." TeamSQL logs me out and shows the following message: "Connection problem! TeamSQL encountered a problem while accessing to TeamSQL web services. Please check your internet connection and firewall settings".

Just to be clear, I haven't changed anything with regard to firewall etc. It's exactly the way it was some weeks ago when TeamSQL worked on my machine.

macOS High Sierra (10.13.6)

emmaku commented 5 years ago

This is also an issue for me. Nothing has changed. I understand they're shuttering support for this tool and migrating to the new product, but I expect to be able to login and access my past work...

JesKingDev commented 5 years ago

I submitted a ticket to the TeamSQL team and they exported all of my work for me. https://teamsql.io/support - in the footer, click Contact Support. Use your registered email address and ask them to export your stuff. It sucks that they spectacularly botched this transition and failed to communicate through the app ahead of shutting down the services.

bresson commented 5 years ago

TeamSQL, meet my virtual Trash can.