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TechPerplexed / Gooby

Gooby: The ultimate infinite Plex media server using a VPS and Cloud service
https://bit.ly/Tech_Perplexed
GNU General Public License v3.0
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Plex can't read the "/Media" files #88

Closed JustSquiddy closed 5 years ago

JustSquiddy commented 5 years ago

Hi there,

i installed gooby on my ubuntu server and mounted with rclone my Google Drive. Everything works fine, i can access my media folder with rclone lsd Gdrive:Media, but it seems that the plex server can't open it, so it shows nothing. i've already read other issues, but nothing helped. fusermount -V returns fusermount version: 2.9.8

bdschuster commented 5 years ago

Hello! Sorry you are having troubles, let's see what we can do. What does ls -al /mnt/rclone return? Does it contain your media?

JustSquiddy commented 5 years ago

thanks for the quick answer

What does ls -al /mnt/rclone return? Does it contain your media?

nope it doesn't contain my data...

bdschuster commented 5 years ago

So let me get a little history here. On your Google Drive, does it contain a folder called "Media" (yes caps matter) in your root directory, the highest level? Then inside that folder you have TV and Movies or something like that? Is this a team drive or just using your drive?

JustSquiddy commented 5 years ago

Well, on my Google Drive is the Media Folder and I am alone on this drive.

bdschuster commented 5 years ago

Ok, lastly, when installing rclone via the Gooby menu, when it asks where your media is located, did you leave that blank, or did you type "Media"?

JustSquiddy commented 5 years ago

i typed "Media"

bdschuster commented 5 years ago

what does sudo service rclonefs status come back as, does it say "active" or is there an error of some sort?

JustSquiddy commented 5 years ago

Jun 24 20:47:58 vps systemd[1]: rclonefs.service: Service RestartSec=100ms expired, scheduling restart. Jun 24 20:47:58 vps systemd[1]: rclonefs.service: Scheduled restart job, restart counter is at 18. Jun 24 20:47:58 vps systemd[1]: Stopped Mount Google Drive (rclone). Jun 24 20:47:58 vps systemd[1]: rclonefs.service: Start request repeated too quickly. Jun 24 20:47:58 vps systemd[1]: rclonefs.service: Failed with result 'exit-code'. Jun 24 20:47:58 vps systemd[1]: Failed to start Mount Google Drive (rclone).

bdschuster commented 5 years ago

Well that's a problem. Before I get deep into this, can you please try and do a system cleanup real quick? Gooby menu E then C.

JustSquiddy commented 5 years ago

okay, it threw that: Job for mergerfs.service failed because the control process exited with error code. See "systemctl status mergerfs.service" and "journalctl -xe" for details.

and now it is stuck at Waiting on mounts to be created...

TechPerplexed commented 5 years ago

Hmmm... weird... so what do you get when you type systemctl status mergerfs.service? (might need to use sudo, not sure).

That said I did just correct a tiny issue in mergerfs, but I can't imagine that is your problem since the current version has been live for 5 months.

You could try to uninstall and reinstall Rclone (no need to update your credentials), worth a try perhaps...

JustSquiddy commented 5 years ago

Jun 24 21:35:16 vps-zap405560-1 systemd[1]: mergerfs.service: Service RestartSec=100ms expired, scheduling restart. Jun 24 21:35:16 vps-zap405560-1 systemd[1]: mergerfs.service: Scheduled restart job, restart counter is at 5. Jun 24 21:35:16 vps-zap405560-1 systemd[1]: Stopped MergerFS overlay writable storage and local mount. Jun 24 21:35:16 vps-zap405560-1 systemd[1]: mergerfs.service: Start request repeated too quickly. Jun 24 21:35:16 vps-zap405560-1 systemd[1]: mergerfs.service: Failed with result 'exit-code'. Jun 24 21:35:16 vps-zap405560-1 systemd[1]: Failed to start MergerFS overlay writable storage and local mount.

TechPerplexed commented 5 years ago

Can you please try these commands one by one:

sudo systemctl daemon-reload
sudo systemctl stop mergerfs
sudo systemctl stop rclonefs
sudo systemctl start rclonefs

Don't go any further yet. please check if it shows your content in /mnt/rclone?

bdschuster commented 5 years ago

Also, out of curiosity, did you create the user you are currently using to login to your server manually? Or did you use root to install and created a user when prompted in Gooby?

JustSquiddy commented 5 years ago

/mnt/rclone is still empty… :/

JustSquiddy commented 5 years ago

I started the installation with root and created with gooby an account.

TechPerplexed commented 5 years ago

Did you try uninstalling Rclone from the menu and reinstalling it? Don't worry I'm sure we'll get to the bottom of this :)

(Update Gooby first)

JustSquiddy commented 5 years ago

yep, i tried, but there were some errors. i‘m going to sleep now, i hope tomorrow we‘ll get that to work. thanks guys.

bdschuster commented 5 years ago

Anyway we can get those errors? might help us in troubleshooting.

JustSquiddy commented 5 years ago

okay, i resetted the hole server and while mounting the Gdrive this comes up: `cat: /var/local/.Gooby/plexclaim: No such file or directory done Created symlink /etc/systemd/system/default.target.wants/rclonefs.service -> /etc/systemd/system/rclonefs.service. Created symlink /etc/systemd/system/unionfs.service.wants/rclonefs.service -> /etc/systemd/system/rclonefs.service. Created symlink /etc/systemd/system/mergerfs.service.wants/rclonefs.service -> /etc/systemd/system/rclonefs.service. Created symlink /etc/systemd/system/default.target.wants/mergerfs.service -> /etc/systemd/system/mergerfs.service. Job for mergerfs.service failed because the control process exited with error code. See "systemctl status mergerfs.service" and "journalctl -xe" for details.

Done!`

JustSquiddy commented 5 years ago

so with

mounting the Gdrive

i mean the "Confirm that this is what you named your mount" and "What is your media folder in Gdrive?" questions. after that, it seems to be a problem with mergerfs... sudo service mergerfs status throws this error:

Jun 25 15:47:52 vps systemd[1]: mergerfs.service: Service hold-off time over, scheduling restart. Jun 25 15:47:52 vps systemd[1]: mergerfs.service: Scheduled restart job, restart counter is at 5. Jun 25 15:47:52 vps systemd[1]: Stopped MergerFS overlay writable storage and local mount. Jun 25 15:47:52 vps systemd[1]: mergerfs.service: Start request repeated too quickly. Jun 25 15:47:52 vps systemd[1]: mergerfs.service: Failed with result 'exit-code'. Jun 25 15:47:52 vps systemd[1]: Failed to start MergerFS overlay writable storage and local mount.

TechPerplexed commented 5 years ago

Right, MergerFS is spitting out the error because it can't find the Rclone mount... but I'm puzzled why Rclone would fail for you!

What version of Ubuntu are you using?

Let's try this:

cd ~
mkdir rclonetest
rclone mount Gdrive:Media rclonetest &
ls rclonetest

Do you see your media? Or if you are getting errors, what are they?

(BTW don't remove this folder! Unmount first, or you'll empty your Google drive. Yeah, I learned this the hard way some time ago)

JustSquiddy commented 5 years ago

What version of Ubuntu are you using?

18.04.2 LTS

Command 'rclone' not found, but can be installed with: apt install rclone seems that rclone isn't installed. i went back to gooby and tried to update it, "isn't installed yet". after installation, Gdrive is already a remote and now i can use rclone again. it gives that: 2019/06/25 17:00:59 mount helper error: fusermount: fuse device not found, try 'modprobe fuse' first 2019/06/25 17:00:59 Fatal error: failed to mount FUSE fs: fusermount: exit status 1

bdschuster commented 5 years ago

There's the million dollar error. It seems you need to contact your VPS provider and ask them to enable FUSE. I have had a few that do not enable by default, and some won't even enable it, but most will if you just send in a support ticket to enable, then all your problems should be fixed.

JustSquiddy commented 5 years ago

hi, i've just received the message, that fuse can't be enabled on my vps, not very cool but what should i do. i'll try it with another hoster...

TechPerplexed commented 5 years ago

Yay for @bdschuster for winning the million dollars, er I mean compliments (it's all I have to give, lol).

As for your FUSE problem... Yikes, yes, well if they won't enable it, you're out of luck. Out of curiosity, who is your provider?

JustSquiddy commented 5 years ago

Out of curiosity, who is your provider?

zap-hosting.com i'm going to try oneprovider, i think.

JustSquiddy commented 5 years ago

however, thanks guys for trying to help me

bdschuster commented 5 years ago

I have a dedicated physical server at 1&1, better for transcoding, but you don't need that if you don't have a lot of people transcoding. Do your research or message them prior to see if FUSE can be enabled.

TechPerplexed commented 5 years ago

Let us know if your new provider has solved the issue... in the meantime, I think we can close this as we've gone to the bottom of the problem at last :) Good luck with your new server!