Customer Delivery Operations and Enablement Manager - Canada - Remote
What You'll get
Employer Paid Extended Health & Dental Benefits
Flexible work environment and vacation policy
Learning and career development
There’s no shortage of different projects to work on and opportunities to learn and develop new skill sets
Job Type: Permanent Full-time
100% Remote with WeWork location options should you want to meet with local colleagues or just want a change in scenery!
Salary Expectation
$95,000 - $120,000 a year
Full Time
Location
Canada - Remote
What You'll Do (Job Description)
Designing, developing, delivering, and maintaining onboarding and training programs for the CD team.
Rolling out enablement and training to sure a consistent level of knowledge and process across the CD team.
Collaborate with Directors and Managers across the organization to effectively manage, document, and track process change rollout and continuous improvement.
Work closely with Product and CD to create new training materials and processes as new product features are released.
Develop and manage accurate project delivery forecasting systems and reporting to enable the predictability of revenue delivery, a critical part of visibility to the senior leadership and board of directors.
Implement and own software tools that facilitate CD activities.
What You Need to Be Successful (Skills)
Strong background in program, project or process management and/or experience in an enablement role.
Demonstrated ability to effectively manage process change within large teams.
Experienced in implementing systems project forecasting and progress tracking systems.
Previous experience in designing effective team training programs.
Experienced in creating and delivering onboarding programs.
Proven ability to work collaboratively with team members at all levels in an organization.
Previous experience in sharing best practices and striving for continuous improvement.
Great presentation skills and the ability to create engaging, informative presentations.
Proactive, problem-solving skills.
Strong analytical skills and technical capabilities.
Excellent verbal and written communication skills.
Previous experience with Salesforce is considered an asset.
Must Have
Nice to Have
Relevant Experiences
About Our company
Boast automates R&D Tax claims by combining proprietary AI-driven software with in-house engineers and CPAs. 500+ companies in the US and Canada use Boast to maximize their R&D tax returns and de-risk their audits while drastically reducing the impact on their internal resources.
Our offices are in San Francisco, Toronto, Vancouver, Montreal and Calgary. We are currently looking for a Customer Success Enablement Manager to join our team. The CS Enablement Manager will ensure that the CS team has the right training, processes and tools to successfully manage the customer journey. The CS Enablement Manager will assist the CS team in three main areas: onboarding new CS team members, managing processes, and providing ongoing training.
The Customer Delivery (CD) Enablement Manager will ensure that the Customer Delivery team has the right training, processes and tools to successfully manage the customer journey and deliver on time. The CD Enablement Manager will assist the CD team in the following main areas: onboarding and training CD team members, managing processes, continuous improvement, and developing systems to enable predictable revenue delivery.
How to apply
Please send an email to soubhagya.rout03@gmail.com with your resume, use 'Customer Delivery Operations and Enablement Manager - Boast AI' as subject. You can also send me a message on LinkedIn - www.linkedin.com/in/soubhagya-rout
Customer Delivery Operations and Enablement Manager - Canada - Remote
What You'll get
Salary Expectation
$95,000 - $120,000 a year
Location
Canada - Remote
What You'll Do (Job Description)
What You Need to Be Successful (Skills)
Strong background in program, project or process management and/or experience in an enablement role. Demonstrated ability to effectively manage process change within large teams. Experienced in implementing systems project forecasting and progress tracking systems. Previous experience in designing effective team training programs. Experienced in creating and delivering onboarding programs. Proven ability to work collaboratively with team members at all levels in an organization. Previous experience in sharing best practices and striving for continuous improvement. Great presentation skills and the ability to create engaging, informative presentations. Proactive, problem-solving skills. Strong analytical skills and technical capabilities. Excellent verbal and written communication skills. Previous experience with Salesforce is considered an asset.
Must Have
Nice to Have
Relevant Experiences
About Our company
Boast automates R&D Tax claims by combining proprietary AI-driven software with in-house engineers and CPAs. 500+ companies in the US and Canada use Boast to maximize their R&D tax returns and de-risk their audits while drastically reducing the impact on their internal resources.
Our offices are in San Francisco, Toronto, Vancouver, Montreal and Calgary. We are currently looking for a Customer Success Enablement Manager to join our team. The CS Enablement Manager will ensure that the CS team has the right training, processes and tools to successfully manage the customer journey. The CS Enablement Manager will assist the CS team in three main areas: onboarding new CS team members, managing processes, and providing ongoing training.
The Customer Delivery (CD) Enablement Manager will ensure that the Customer Delivery team has the right training, processes and tools to successfully manage the customer journey and deliver on time. The CD Enablement Manager will assist the CD team in the following main areas: onboarding and training CD team members, managing processes, continuous improvement, and developing systems to enable predictable revenue delivery.
How to apply
Please send an email to soubhagya.rout03@gmail.com with your resume, use 'Customer Delivery Operations and Enablement Manager - Boast AI' as subject. You can also send me a message on LinkedIn - www.linkedin.com/in/soubhagya-rout
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