IE crashed

[jauhenk]

Hey one more again. There were IE crashes when plugin found updates. There was no issue before new plugin version became available and after plugin update.

Problem signature: Problem Event Name: APPCRASH Application Name: IEXPLORE.EXE Application Version: 11.0.9600.17416 Application Timestamp: 5452eed9 Fault Module Name: npTemWebRTCPlugin.dll Fault Module Version: 0.8.826.0 Fault Module Timestamp: 54d048cc Exception Code: c0000005 Exception Offset: 005aa380 OS Version: 6.3.9600.2.0.0.256.4 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

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[serrynaimo]

Thanks @jauhenk. Our team is looking into it

[agouaillard]

Anybody tried to reproduce this?

[priyanka-narasingu]

Hi Eugene, Could you provide information on when does the crash occur? e.g During the peers joining the room or while getting the local user media

[johache]

I just made a quick test with the following scenario:

• have 0.8.826 installed
• go to https://plugin.temasys.com.sg/demo/samples/web/content/getusermedia/gum/index.html and validate the popup to see the plugin rendering
• Click on the update popup at the top, validate the download and wait for it to be done
• Run the downloaded installer (0.8.836 today)

Results:

• no plugin crash
• the plugin version used by IE stays 0.8.826 until IE is restarted
• after restarting , IE uses 0.8.836.

Jauhenk: Am I following the wrong scenario? Am I missing something?

[jauhenk]

Hey guys, thank you for your responses. I'm working with commercial version now and can't reproduce it any more. I assume that issue was due to incorrect parameters passed to the getUserMedia. But IE crashed not all the time.

[jauhenk]

Guys, IE still crashed sometimes. Problem signature: Problem Event Name: APPCRASH Application Name: IEXPLORE.EXE Application Version: 11.0.9600.17801 Application Timestamp: 5536642c Fault Module Name: npTemWebRTCPlugin.dll Fault Module Version: 0.8.836.0 Fault Module Timestamp: 55374d52 Exception Code: c0000005 Exception Offset: 00188030 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I had a call with audio and video and after I canceled call IE crashed.

[jauhenk]

Hey, Crash was again with the commercial version. I had several calls and after them IE crashed without any activity. Problem signature: Problem Event Name: APPCRASH Application Name: IEXPLORE.EXE Application Version: 11.0.9600.17801 Application Timestamp: 5536642c Fault Module Name: npTemWebRTCPlugin.dll Fault Module Version: 0.8.843.0 Fault Module Timestamp: 555d898b Exception Code: c0000005 Exception Offset: 001a01ae OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 5684 Additional Information 2: 568440217a82957059d2ebd164c7fa7c Additional Information 3: 5bd3 Additional Information 4: 5bd3a4cc6734eea49381bda653aea650

[jauhenk]

One more crash with the trial commercial version: during audio call I clicked button to start screen sharing, selected screen and got crash. Problem signature: Problem Event Name: APPCRASH Application Name: IEXPLORE.EXE Application Version: 11.0.9600.17801 Application Timestamp: 5536642c Fault Module Name: npTemWebRTCPlugin.dll Fault Module Version: 0.8.843.0 Fault Module Timestamp: 555d898b Exception Code: c0000005 Exception Offset: 001b9ea4 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789