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The-Commit-Company / raven

Simple, open source team messaging platform
https://www.ravenchat.ai/
GNU Affero General Public License v3.0
314 stars 133 forks source link

Website Chat #788

Closed kalungia closed 3 weeks ago

kalungia commented 7 months ago

Hello Everyone,

Since Frappe Chat is discounted are you guys planning to including Chat of Website for customers?

linear[bot] commented 7 months ago

RAV-140 Website Chat

nikkothari22 commented 7 months ago

Not in the immediate plans as of now, but something that we can eventually look into via integrations?

The use case of a website chat integration is very different from a chat application meant for communities or work.

On a website you would want a chat box for primarily two reasons:

  1. Customer support
  2. CRM - managing leads/helping in product discovery if it's on e-commerce.

Both of these use-cases are much better served by either Frappe CRM/Helpdesk.

Raven would probably only be used as an integration if you want to take the conversation forward internally in a group. Kinda like an Intercom - Slack integration.

Thoughts? @NagariaHussain @shariquerik

kalungia commented 7 months ago

If you put it that way then the chat on the website can be made in the new [https://github.com/frappe/crm](crm app)

NagariaHussain commented 7 months ago

Maybe we should have a Chatwoot integration (maybe in CRM or as a generic app) 😉

https://www.chatwoot.com

blaggacao commented 2 months ago

@NagariaHussain

Maybe we should have a Chatwoot integration (maybe in CRM or as a generic app)

I'm interested in learning if there has been any advancement in that discussion across the ecosystem? I'm considering to deploy chatwoot in our company, but it would be interesting to know where the main journey is heading.