nadouani
commented
5 years ago I'm not sure what sort is used in that list, but it's probably the the same order defined in the case template list. @github-pba Can you please confirm?
Open ITServ-DE opened 5 years ago
nadouani
commented
5 years ago I'm not sure what sort is used in that list, but it's probably the the same order defined in the case template list. @github-pba Can you please confirm?
ITServ-DE
commented
5 years ago Confirmed. The order in this menu is the same as in the case template list.
But: the "sort order" is the order in which the case templates were defined. As you will probably not implement a perfectly ordered list of templates at the very first time, you can assume the list order as "unsorted" in the moment you add further templates.
For that reason, the list should be orderable either manually or at least be automatically sorted by the case template name.
Thank you
ITServ-DE
commented
5 years ago @nadouani you said it's "... the same sort order used in the case template [definition] list".
Do you agree with me the list is unsorted and I am not missing anything?
ITServ-DE
commented
5 years ago I have sent a Pull Request with a fix.
Request Type
Feature Request
Work Environment
Problem Description
Case templates should be sortable or - at least - displayed sorted on all occurences.
When importing an alert, I can pick a case template from the menu. However, this menu is (practically) unsorted. This way, it's hard to find the correct case template if you have many of them.
Possible Solutions
When displaying the list of available case templates, always soft them by name. If someone want's to have a different order, he/she could workaround by adding numbers, grouping names, whatsoever.