When my SOC analysts attempt to click a filter and change the value from "=," to another option in the drop down, it never visually reflects the selection. However, I notice that in my filters applied section, it indeed does apply the filter that I specified. The visualization piece not working results in misinterpretation of the data ingested.
Steps to Reproduce
Go to cases
Attempt to apply a filter (When filtering on computed.handlingduration fields I am unable to filter on anything other than = and "is empty". There are other options such as != and <, but it always defaults back to =.)
Possible Solutions
I've figured out that this is only a visualization as I can get the expected results as indicated in the screenshot.
Request Type
Bug
Work Environment
Problem Description
When my SOC analysts attempt to click a filter and change the value from "=," to another option in the drop down, it never visually reflects the selection. However, I notice that in my filters applied section, it indeed does apply the filter that I specified. The visualization piece not working results in misinterpretation of the data ingested.
Steps to Reproduce
Possible Solutions
I've figured out that this is only a visualization as I can get the expected results as indicated in the screenshot.
Complementary information