create one case per alert and check the handling duration of them
Merge in a single case and check the change of the handling duration
Possible Solutions
Create a ImportedDate field for alerts so the calculation is base on the first import of the alert and not on the CreatedAt of the last case the alert land in (merge).
Request Type
Bug
Work Environment
Problem Description
Steps to Reproduce
Possible Solutions
Create a ImportedDate field for alerts so the calculation is base on the first import of the alert and not on the CreatedAt of the last case the alert land in (merge).