When we create an alert we set up its date with the data coming from our monitoring tools. Unfortunately, that date seems to be lost when we create a case from those alerts since the date of the case is its creation date.
How can we keep the alert date in the case? That information is rather critical when processing a case.
Request Type
Feature Request
Feature Description
Same as #320, but this feature has disappear now.
When we create an alert we set up its date with the data coming from our monitoring tools. Unfortunately, that date seems to be lost when we create a case from those alerts since the date of the case is its creation date. How can we keep the alert date in the case? That information is rather critical when processing a case.
Best regards