Custom ticket workflow ? User notification ?

[francoisihry]

Request Type

Feature Request

Problem Description

The current ticketing system of theHive follows the below workflow:

Ticket state : Waiting Event : Someone assigns the ticket to himself Ticket state : In Progress Event : The assignee closes the ticket Ticket state : Completed

Is it planned to allow customizing of the ticket workflow ? It can be interesting to add custom states in the workflow so that theHive can easily fits the processes requirements of some management approach.

Is it possible to notificate a user of the state evolution of the ticket ? (example : a user submit a phishing incident, the team will create a case with an investigation ticket, the user should then be informed of the outcome : phishing confirmed or legitimate mail)

Or maybe the anwser would be to simply integrate theHive with a ticketing tool like Jira or else ? (instead of reinventing the wheel)

[nadouani]

I think this should be achieved using custom scripts that play with the WebHooks:

• Listen to events coming from TheHive
• Create a Jira ticket
• Work on Jira and update the case in TheHive accordingly

You can take a look at this https://github.com/TheHive-Project/TheHiveHooks to easily work with webhooks

[veeral-patel]

@francoisihry Hey I really wanted this feature too, so I created this other case management tool you can use while we wait, which supports custom statuses.

https://tryincidents.com/custom_statuses/

https://github.com/veeral-patel/incidents https://tryincidents.com/