White screen and crash at launch

TheLegendOfMataNui / game-issues

The Legend of Mata Nui Gameplay Issues

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White screen and crash at launch #256

Closed toatahu116 closed 3 years ago

toatahu116 commented 5 years ago

"Beta" October 23, 2001 After attempting to launch the beta from the launcher, a blank screen pops up and a message that says "unhandled exception: c0000005 at address: 0052e5d9" I've spent hours trying to fix this, but to no avail.

CameoDaManeo commented 5 years ago

You must either run the game in one of the 4:3 resolution options, or delete the contents of the folder called "Cinematics" in the game directory. Also, make sure that you're running the game in compatibility mode with Windows XP.

Vahkiti commented 3 years ago

This has recently been discovered to be most likely to be your antivirus flagging one or more files in the mods folder. Please make sure that's not happening, and the issue should be resolved.